# Copyright (C) 2012-2024 Zammad Foundation, https://zammad-foundation.org/ class Sequencer::Unit::Import::Freshdesk::Tickets < Sequencer::Unit::Import::Freshdesk::SubSequence::Object EXPECTING = %i[action response resources].freeze uses :tickets_updated_since private def request_params { page: page, updated_since: updated_since, order_by: 'updated_at', order_type: :asc, } end def page page_cycle + 1 end def page_cycle iteration % 300 end def updated_since @updated_since ||= tickets_updated_since || '1970-01-01' return @updated_since if !new_page_cycle? @updated_since = result[:resources].last['updated_at'] end def skipped_resource_id super return @skipped_resource_id if !new_page_cycle? @skipped_resource_id = result[:resources].last['id'] end def new_page_cycle? return false if page_cycle != 0 return false if iteration.zero? true end end