# Copyright (C) 2012-2024 Zammad Foundation, https://zammad-foundation.org/ require 'builder' class Integration::PlacetelController < ApplicationController skip_before_action :verify_csrf_token before_action :check_configured, :check_token # notify about inbound call / block inbound call def event local_params = ActiveSupport::HashWithIndifferentAccess.new(params.permit!.to_h) cti = Cti::Driver::Placetel.new(params: local_params, config: config_integration) result = cti.process # check if inbound call should get rejected if result[:action] == 'reject' response_reject(result) return true end # check if outbound call changes the outbound caller_id if result[:action] == 'set_caller_id' response_set_caller_id(result) return true end if result[:action] == 'invalid_direction' response_error(__("Invalid 'direction'!")) return true end response_ok(response) true end private def check_token if Setting.get('placetel_token') != params[:token] response_unauthorized(__('Invalid token, please contact your admin!')) return end true end def check_configured http_log_config facility: 'placetel' if !Setting.get('placetel_integration') response_error(__('Feature is disabled, please contact your administrator!')) return end if config_integration.blank? || config_integration[:inbound].blank? || config_integration[:outbound].blank? response_error(__('Feature not configured, please contact your admin!')) return end true end def xml_error(error, code) xml = Builder::XmlMarkup.new(indent: 2) xml.instruct! content = xml.Response() do xml.Error(error) end send_data content, type: 'application/xml; charset=UTF-8;', status: code end def config_integration @config_integration ||= Setting.get('placetel_config') end def response_error(error) xml_error(error, 422) end def response_unauthorized(error) xml_error(error, 401) end def response_reject(_result) xml = Builder::XmlMarkup.new(indent: 2) xml.instruct! content = xml.Response() do xml.Reject({ reason: 'busy' }) end send_data content, type: 'application/xml; charset=UTF-8;' end def response_set_caller_id(result) xml = Builder::XmlMarkup.new(indent: 2) xml.instruct! content = xml.Response() do xml.Dial(callerId: result[:params][:from_caller_id]) { xml.Number(result[:params][:to_caller_id]) } end send_data(content, type: 'application/xml; charset=UTF-8;') end def response_ok(_result) xml = Builder::XmlMarkup.new(indent: 2) xml.instruct! content = xml.Response() send_data content, type: 'application/xml; charset=UTF-8;' end end