# Copyright (C) 2012-2023 Zammad Foundation, https://zammad-foundation.org/ class Sequencer::Unit::Import::Freshdesk::Ticket::Fetch < Sequencer::Unit::Base include ::Sequencer::Unit::Import::Freshdesk::Requester uses :resource # Fetch additional data such as attachments which is not included # in the ticket list endpoint. def process resource.merge!(fetch_ticket) end private def fetch_ticket response = request( api_path: "tickets/#{resource['id']}", ) JSON.parse(response.body) rescue => e logger.error "Error when fetching ticket data for ticket #{resource['id']}" logger.error e {} end end