# Copyright (C) 2012-2023 Zammad Foundation, https://zammad-foundation.org/ module Import module OTRS class CustomerUser include Import::Helper include Import::OTRS::Helper MAPPING = { ChangeTime: :updated_at, CreateTime: :created_at, CreateBy: :created_by_id, ChangeBy: :updated_by_id, UserComment: :note, UserEmail: :email, UserFirstname: :firstname, UserLastname: :lastname, UserLogin: :login, UserPassword: :password, UserPhone: :phone, UserFax: :fax, UserMobile: :mobile, UserStreet: :street, UserZip: :zip, UserCity: :city, UserCountry: :country, }.freeze def initialize(customer) import(customer) end private def import(customer) create_or_update(map(customer)) end def create_or_update(customer) return if updated?(customer) create(customer) end def updated?(customer) @local_customer = ::User.find_by(login: customer[:login]) return false if !@local_customer # do not update user if it is already agent return true if @local_customer.role_ids.include?(Role.find_by(name: 'Agent').id) # only update roles if different (reduce sql statements) if @local_customer.role_ids == customer[:role_ids] customer.delete(:role_ids) end log "update User.find_by(login: #{customer[:login]})" @local_customer.update!(customer) true end def create(customer) log "add User.find_by(login: #{customer[:login]})" @local_customer = ::User.new(customer) @local_customer.save reset_primary_key_sequence('users') end def map(customer) mapped = map_default(customer) mapped[:created_at] ||= DateTime.current mapped[:updated_at] ||= DateTime.current mapped[:email].downcase! mapped[:login].downcase! mapped end def map_default(customer) { created_by_id: 1, updated_by_id: 1, active: active?(customer), source: 'OTRS Import', organization_id: organization_id(customer), role_ids: role_ids, } .merge(from_mapping(customer)) end def role_ids [ Role.find_by(name: 'Customer').id ] end def organization_id(customer) return if !customer['UserCustomerID'] organization = Import::OTRS::Customer.by_customer_id(customer['UserCustomerID']) return if !organization organization.id end end end end