# Copyright (C) 2012-2024 Zammad Foundation, https://zammad-foundation.org/ require 'rails_helper' RSpec.describe 'Mobile > Ticket > Viewers > Live Users', app: :mobile, authenticated_as: :agent, type: :system do let(:group) { Group.find_by(name: 'Users') } let(:agent) { create(:agent, groups: [group]) } let(:another_agent) { create(:agent, groups: [group]) } let(:third_agent) { create(:agent, groups: [group]) } let(:customer) { create(:customer) } let(:ticket) { create(:ticket, customer: customer, group: group) } def wait_for_viewers_subscription(number: 1) wait_for_gql('shared/entities/ticket/graphql/subscriptions/ticketLiveUserUpdates.graphql', number: number) end def open_viewers_dialog() visit "/tickets/#{ticket.id}" wait_for_viewers_subscription find_button('Show ticket viewers').click end def update_taskbar_item(taskbar_item, state, agent_id, number) # Special case: By design, it is only allowed to update the taskbar of the current user. # We need to work around this, otherwise this test would fail. UserInfo.current_user_id = agent_id taskbar_item.update!(state: state) UserInfo.current_user_id = agent.id wait_for_viewers_subscription(number: number) end context 'when opening viewers', authenticated_as: :agent do it 'shows the users currently looking at the ticket' do taskbar_item = create(:taskbar, user_id: another_agent.id, key: "Ticket-#{ticket.id}", app: 'mobile') open_viewers_dialog # No idle viewers. expect(page).to have_no_text('Opened in tabs') # One active viewer, without editing. expect(page) .to have_text('Viewing ticket') .and have_no_text(agent.fullname) .and have_text(another_agent.fullname) .and have_no_css('.icon.icon-edit') # Checking pencil icon. update_taskbar_item(taskbar_item, { editing: true }, another_agent.id, 2) expect(page).to have_css('.icon.icon-edit') # Checking idle. travel_to 10.minutes.ago update_taskbar_item(taskbar_item, { editing: false }, another_agent.id, 3) travel_back expect(page) .to have_text('Opened in tabs') .and have_no_text(agent.fullname) .and have_no_text('Viewing ticket') .and have_text(another_agent.fullname) .and have_no_css('.icon.icon-edit') end it 'shows the users that start looking at the ticket' do visit "/tickets/#{ticket.id}" expect(page).to have_no_button('Show ticket viewers') taskbar_item = create(:taskbar, user_id: third_agent.id, key: "Ticket-#{ticket.id}", app: 'mobile') update_taskbar_item(taskbar_item, { editing: true }, third_agent.id, 1) open_viewers_dialog expect(page) .to have_text('Viewing ticket') .and have_text(third_agent.fullname) .and have_css('.icon.icon-edit') end context 'when editing is started on mobile' do it 'updates the other session' do visit "/tickets/#{ticket.id}" using_session(:customer) do login( username: another_agent.login, password: 'test', ) visit "/tickets/#{ticket.id}" end open_viewers_dialog expect(page) .to have_text(another_agent.fullname) .and have_no_css('.icon.icon-edit') using_session(:customer) do visit "/tickets/#{ticket.id}/information" wait_for_form_to_settle('form-ticket-edit') within_form(form_updater_gql_number: 1) do find_input('Ticket title').type('New Title') end end wait_for_viewers_subscription(number: 2) expect(page) .to have_text('Viewing ticket') .and have_text(another_agent.fullname) .and have_css('.icon.icon-edit') end end context 'when editing is started on desktop' do it 'updates the other session' do visit "/tickets/#{ticket.id}" using_session(:customer) do login( username: another_agent.login, password: 'test', remember_me: false, app: :desktop, ) visit "/#ticket/zoom/#{ticket.id}", app: :desktop end open_viewers_dialog expect(page) .to have_text(another_agent.fullname) .and have_no_css('.icon.icon-desktop-edit') using_session(:customer) do within :active_content, '.tabsSidebar' do select 'closed', from: 'State' end end wait_for_viewers_subscription(number: 2) expect(page) .to have_text('Viewing ticket') .and have_text(another_agent.fullname) .and have_css('.icon.icon-desktop-edit') end end context 'when current user is using both desktop and mobile' do it 'shows correct icons' do visit "/tickets/#{ticket.id}" using_session(:customer) do login( username: agent.login, password: 'test', remember_me: false, app: :desktop, ) visit "/#ticket/zoom/#{ticket.id}", app: :desktop within :active_content, '.tabsSidebar' do select 'closed', from: 'State' end end open_viewers_dialog expect(page) .to have_text('Viewing ticket') .and have_text(agent.fullname) .and have_css('.icon.icon-desktop-edit') end end end end