require 'browser_test_helper' class CustomerTicketCreateTest < TestCase def test_customer_ticket_create_and_verify_state_after_update @browser = browser_instance login( username: 'nicole.braun@zammad.org', password: 'test', url: browser_url, ) # customer ticket create click(css: 'a[href="#new"]', only_if_exists: true) click(css: 'a[href="#customer_ticket_new"]') sleep 2 select( css: '.newTicket select[name="group_id"]', value: 'Users', ) set( css: '.newTicket input[name="title"]', value: 'some subject 123äöü', ) set( css: '.newTicket [data-name="body"]', value: 'some body 123äöü', ) exists_not( css: '.newTicket input[name="customer_id"]', ) exists_not( css: '.newTicket input[name="priority_id"]', ) click(css: '.newTicket button.js-submit') sleep 5 # check if ticket is shown location_check(url: '#ticket/zoom/') match( css: '.active div.ticket-article', value: 'some body 123äöü', no_quote: true, ) # verify if the state has changed to open match( css: '.content.active .sidebar [name="state_id"]', value: 'new', ) # update ticket set( css: '.content.active [data-name="body"]', value: 'some body 1234 äöüß', no_click: true, ) task_type( type: 'stayOnTab', ) click(css: '.content.active .js-submit') watch_for( css: '.content.active div.ticket-article', value: 'some body 1234 äöüß', ) # check if the ticket state is new after update by customer match( css: '.content.active .sidebar [name="state_id"]', value: 'new', ) # now we want to verify the default followup state # for this case we close the ticket first and then # write a new article. If the content is written # then the state should change initially to open # close the ticket select( css: '.content.active [name="state_id"]', value: 'closed', ) set( css: '.content.active [data-name="body"]', value: 'close #1', no_click: true, ) click(css: '.content.active .js-submit') watch_for( css: '.content.active div.ticket-article', value: 'close #1', ) # check if the ticket is closed match( css: '.content.active .sidebar [name="state_id"]', value: 'closed', ) # type in new content into rte to trigger the default follow-up state set( css: '.content.active [data-name="body"]', value: 'some body blublub default followup for reopen check', no_click: true, ) # verify if the state has changed to open watch_for( css: '.content.active .sidebar [name="state_id"]', value: 'open', ) # no we verify the reverse way: # if the body get changed to empty again then # the default follow-up state should get unset and # will change to the the default ticket state. # remove content from rte set( css: '.content.active [data-name="body"]', value: '', no_click: true, ) # check if state changed to closed again watch_for( css: '.content.active .sidebar [name="state_id"]', value: 'closed', ) # type in new content into rte to trigger the default follow-up state set( css: '.content.active [data-name="body"]', value: 'some body blublub default followup for reopen check', no_click: true, ) # verify if the state has changed to open watch_for( css: '.content.active .sidebar [name="state_id"]', value: 'open', ) # submit and reload to check if the new state is set click(css: '.content.active .js-submit') watch_for( css: '.content.active div.ticket-article', value: 'some body blublub default followup for reopen check', ) # verify if the state has changed to open match( css: '.content.active .sidebar [name="state_id"]', value: 'open', ) end def test_customer_ticket_create_relogin_with_agent_ticket_create @browser = browser_instance login( username: 'nicole.braun@zammad.org', password: 'test', url: browser_url, ) # customer ticket create click(css: 'a[href="#new"]', only_if_exists: true) click(css: 'a[href="#customer_ticket_new"]') sleep 2 select( css: '.newTicket select[name="group_id"]', value: 'Users', ) set( css: '.newTicket input[name="title"]', value: 'relogin - customer - agent - test 1', ) set( css: '.newTicket [data-name="body"]', value: 'relogin - customer - agent - test 1', ) click(css: '.newTicket button.js-submit') sleep 5 # check if ticket is shown location_check(url: '#ticket/zoom/') match( css: '.active div.ticket-article', value: 'relogin - customer - agent - test 1', no_quote: true, ) logout() # verify if we still can create new tickets as agent login( username: 'master@example.com', password: 'test', url: browser_url, ) tasks_close_all() ticket_create( data: { customer: 'nico', group: 'Users', title: 'relogin - customer - agent - test 2', body: 'relogin - customer - agent - test 2', state: 'closed', }, ) end def test_customer_disable_ticket_creation @browser = browser_instance # disable ticket creation login( username: 'master@example.com', password: 'test', url: browser_url, ) click(css: 'a[href="#manage"]') click(css: 'a[href="#channels/web"]') @browser.find_element(css: 'select[name=customer_ticket_create]').find_element(css: 'option[value=false]').click click(css: '#customer_ticket_create .btn') sleep(1) logout() # check if new ticket button is not visible login( username: 'nicole.braun@zammad.org', password: 'test', url: browser_url, ) assert(exists_not(css: 'a[href="#customer_ticket_new"]')) logout() # enable ticket creation login( username: 'master@example.com', password: 'test', url: browser_url, ) click(css: 'a[href="#manage"]') click(css: 'a[href="#channels/web"]') @browser.find_element(css: 'select[name=customer_ticket_create]').find_element(css: 'option[value=true]').click click(css: '#customer_ticket_create .btn') sleep(1) logout() # check if new ticket button is visible login( username: 'nicole.braun@zammad.org', password: 'test', url: browser_url, ) assert(exists(css: 'a[href="#customer_ticket_new"]')) end end