{ "Age": 200536176, "PriorityID": "3", "ContentType": "text/plain; charset=utf-8", "DynamicField_SugarCRMCompanySelection": [ "Firma 1 - 117c26c0-11d4-7b8b-cb8f-4f7cb6823dd8", "Firma 2 - 1111111-11d4-7b8b-cb8f-4f7cb6823dd8", "Firma 3 - 22222222-11d4-7b8b-cb8f-4f7cb6823dd8" ], "ServiceID": null, "TicketFreeText11": null, "DynamicField_ITSMDueDate": null, "DynamicField_Topic": null, "StateID": "1", "DynamicField_Hostname": null, "Body": "Welcome!\n\nThank you for installing OTRS.\n\nYou will find updates and patches at http://www.otrs.com/open-source/.\nOnline documentation is available at http://doc.otrs.org/.\nYou can also use our mailing lists http://lists.otrs.org/\nor our forums at http://forums.otrs.org/\n\nRegards,\n\nThe OTRS Project\n", "DynamicField_ZammadMigratorChanged": null, "EscalationTime": "0", "ChangeTime": "2014-06-24 09:32:14", "OwnerID": "1", "DynamicField_ZarafaTN": null, "DynamicField_ProcessManagementActivityID": null, "DynamicField_TopicID": null, "DynamicField_ScomHostname": null, "Owner": "root@localhost", "AgeTimeUnix": 82611378, "TicketFreeKey11": null, "ArticleID": "999", "CreateTime": "2010-08-02 14:00:00", "DynamicField_ScomUUID": null, "DynamicField_TicketFreeText11": null, "DynamicField_TicketFreeKey11": null, "DynamicField_ITSMReviewRequired": null, "DynamicField_OpenExchangeTicketNumber": null, "DynamicField_ITSMDecisionDate": null, "ArticleTypeID": "1", "QueueID": "2", "ReplyTo": null, "DynamicField_ITSMImpact": null, "TicketID": "999", "DynamicField_ITSMRecoveryStartTime": null, "Cc": null, "EscalationResponseTime": "0", "DynamicField_ProcessManagementProcessID": null, "IncomingTime": "1280750400", "Charset": "", "DynamicField_CheckboxExample": null, "DynamicField_Location": null, "CustomerUserID": "1000001", "DynamicField_Vertriebsweg": null, "Attachments": [], "DynamicField_CustomerLocation": null, "DynamicField_SugarCRMRemoteID": null, "DynamicField_OpenExchangeTN": null, "Service": "", "Type": "Incident", "ContentCharset": "", "DynamicField_TETest": ["test", "test1", "test3"], "Responsible": "root@localhost", "SenderType": "customer", "ResponsibleID": "1", "SLA": "", "MimeType": "", "DynamicField_Combine": "22222222-11d4-7b8b-cb8f-4f7cb6823dd8", "Subject": "Welcome to OTRS!", "InReplyTo": null, "RealTillTimeNotUsed": "0", "DynamicField_ScomService": null, "CustomerID": "1000001", "TypeID": null, "MessageID": "<007@localhost>", "Priority": "3 normal", "To": "Your OTRS System ", "DynamicField_SugarCRMCompanySelectedID": "22222222-11d4-7b8b-cb8f-4f7cb6823dd8", "UntilTime": 0, "EscalationUpdateTime": "0", "CreateBy": "1", "Queue": "Raw", "DynamicField_ITSMRepairStartTime": null, "ToRealname": "Your OTRS System", "State": "new", "SenderTypeID": "3", "DynamicField_ZammadMigratorChangedOld": null, "Title": "Welcome to OTRS!", "DynamicField_ScomState": null, "References": null, "DynamicField_Department": null, "ArticleType": "email-external", "StateType": "new", "FromRealname": "Betreuter Kunde", "EscalationSolutionTime": "0", "LockID": "2", "TicketNumber": "2010080210123456", "DynamicField_ITSMDecisionResult": null, "Lock": "lock", "CreateTimeUnix": "1280750400", "SLAID": null, "DynamicField_ITSMCriticality": null, "From": "\"Betreuter Kunde\" " }