#{ticket.title} _<#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}|Ticket##{ticket.number}>: Escaladat la #{ticket.escalation_at}_ Tichetul (#{ticket.title}) de la „#{ticket.customer.longname}” a fost escaladat la „#{ticket.escalation_at}”! <% if @objects[:article] %> #{article.body_as_text} <% end %>