require 'test_helper' class TicketOverviewTest < ActiveSupport::TestCase setup do group = Group.create_or_update( name: 'OverviewTest', updated_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) roles = Role.where(name: 'Agent') @agent1 = User.create_or_update( login: 'ticket-overview-agent1@example.com', firstname: 'Overview', lastname: 'Agent1', email: 'ticket-overview-agent1@example.com', password: 'agentpw', active: true, roles: roles, groups: [group], updated_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) @agent2 = User.create_or_update( login: 'ticket-overview-agent2@example.com', firstname: 'Overview', lastname: 'Agent2', email: 'ticket-overview-agent2@example.com', password: 'agentpw', active: true, roles: roles, #groups: groups, updated_at: '2015-02-05 16:38:00', updated_by_id: 1, created_by_id: 1, ) roles = Role.where(name: 'Customer') organization1 = Organization.create_or_update( name: 'Overview Org', updated_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) @customer1 = User.create_or_update( login: 'ticket-overview-customer1@example.com', firstname: 'Overview', lastname: 'Customer1', email: 'ticket-overview-customer1@example.com', password: 'customerpw', active: true, organization_id: organization1.id, roles: roles, updated_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) @customer2 = User.create_or_update( login: 'ticket-overview-customer2@example.com', firstname: 'Overview', lastname: 'Customer2', email: 'ticket-overview-customer2@example.com', password: 'customerpw', active: true, organization_id: organization1.id, roles: roles, updated_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) @customer3 = User.create_or_update( login: 'ticket-overview-customer3@example.com', firstname: 'Overview', lastname: 'Customer3', email: 'ticket-overview-customer3@example.com', password: 'customerpw', active: true, organization_id: nil, roles: roles, updated_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) Overview.destroy_all UserInfo.current_user_id = 1 overview_role = Role.find_by(name: 'Agent') @overview1 = Overview.create_or_update( name: 'My assigned Tickets', link: 'my_assigned', prio: 1000, role_ids: [overview_role.id], condition: { 'ticket.state_id' => { operator: 'is', value: [1, 2, 3, 7], }, 'ticket.owner_id' => { operator: 'is', pre_condition: 'current_user.id', }, }, order: { by: 'created_at', direction: 'ASC', }, view: { d: %w[title customer group created_at], s: %w[title customer group created_at], m: %w[number title customer group created_at], view_mode_default: 's', }, ) @overview2 = Overview.create_or_update( name: 'Unassigned & Open', link: 'all_unassigned', prio: 1010, role_ids: [overview_role.id], condition: { 'ticket.state_id' => { operator: 'is', value: [1, 2, 3], }, 'ticket.owner_id' => { operator: 'is', value: 1, }, }, order: { by: 'created_at', direction: 'ASC', }, view: { d: %w[title customer group created_at], s: %w[title customer group created_at], m: %w[number title customer group created_at], view_mode_default: 's', }, ) @overview3 = Overview.create_or_update( name: 'My Tickets 2', link: 'my_tickets_2', prio: 1020, role_ids: [overview_role.id], user_ids: [@agent2.id], condition: { 'ticket.state_id' => { operator: 'is', value: [1, 2, 3, 7], }, 'ticket.owner_id' => { operator: 'is', pre_condition: 'current_user.id', }, }, order: { by: 'created_at', direction: 'ASC', }, view: { d: %w[title customer group created_at], s: %w[title customer group created_at], m: %w[number title customer group created_at], view_mode_default: 's', }, ) @overview4 = Overview.create_or_update( name: 'My Tickets only with Note', link: 'my_tickets_onyl_with_note', prio: 1030, role_ids: [overview_role.id], user_ids: [@agent1.id], condition: { 'article.type_id' => { operator: 'is', value: Ticket::Article::Type.find_by(name: 'note').id, }, 'ticket.owner_id' => { operator: 'is', pre_condition: 'current_user.id', }, }, order: { by: 'created_at', direction: 'ASC', }, view: { d: %w[title customer group created_at], s: %w[title customer group created_at], m: %w[number title customer group created_at], view_mode_default: 's', }, ) overview_role = Role.find_by(name: 'Customer') @overview5 = Overview.create_or_update( name: 'My Tickets', link: 'my_tickets', prio: 1100, role_ids: [overview_role.id], condition: { 'ticket.state_id' => { operator: 'is', value: [1, 2, 3, 4, 6, 7], }, 'ticket.customer_id' => { operator: 'is', pre_condition: 'current_user.id', }, }, order: { by: 'created_at', direction: 'DESC', }, view: { d: %w[title customer state created_at], s: %w[number title state created_at], m: %w[number title state created_at], view_mode_default: 's', }, ) @overview6 = Overview.create_or_update( name: 'My Organization Tickets', link: 'my_organization_tickets', prio: 1200, role_ids: [overview_role.id], organization_shared: true, condition: { 'ticket.state_id' => { operator: 'is', value: [1, 2, 3, 4, 6, 7], }, 'ticket.organization_id' => { operator: 'is', pre_condition: 'current_user.organization_id', }, }, order: { by: 'created_at', direction: 'DESC', }, view: { d: %w[title customer state created_at], s: %w[number title customer state created_at], m: %w[number title customer state created_at], view_mode_default: 's', }, ) @overview7 = Overview.create_or_update( name: 'My Organization Tickets (open)', link: 'my_organization_tickets_open', prio: 1200, role_ids: [overview_role.id], user_ids: [@customer2.id], organization_shared: true, condition: { 'ticket.state_id' => { operator: 'is', value: [1, 2, 3], }, 'ticket.organization_id' => { operator: 'is', pre_condition: 'current_user.organization_id', }, }, order: { by: 'created_at', direction: 'DESC', }, view: { d: %w[title customer state created_at], s: %w[number title customer state created_at], m: %w[number title customer state created_at], view_mode_default: 's', }, ) overview_role = Role.find_by(name: 'Admin') @overview8 = Overview.create_or_update( name: 'Not Shown Admin', link: 'not_shown_admin', prio: 9900, role_ids: [overview_role.id], condition: { 'ticket.state_id' => { operator: 'is', value: [1, 2, 3], }, }, order: { by: 'created_at', direction: 'DESC', }, view: { d: %w[title customer state created_at], s: %w[number title customer state created_at], m: %w[number title customer state created_at], view_mode_default: 's', }, ) end test 'overview index' do result = Ticket::Overviews.all( current_user: @agent1, ) assert_equal(3, result.count) assert_equal('My assigned Tickets', result[0].name) assert_equal('Unassigned & Open', result[1].name) assert_equal('My Tickets only with Note', result[2].name) result = Ticket::Overviews.all( current_user: @agent2, ) assert_equal(3, result.count) assert_equal('My assigned Tickets', result[0].name) assert_equal('Unassigned & Open', result[1].name) assert_equal('My Tickets 2', result[2].name) result = Ticket::Overviews.all( current_user: @customer1, ) assert_equal(2, result.count) assert_equal('My Tickets', result[0].name) assert_equal('My Organization Tickets', result[1].name) result = Ticket::Overviews.all( current_user: @customer2, ) assert_equal(3, result.count) assert_equal('My Tickets', result[0].name) assert_equal('My Organization Tickets', result[1].name) assert_equal('My Organization Tickets (open)', result[2].name) result = Ticket::Overviews.all( current_user: @customer3, ) assert_equal(1, result.count) assert_equal('My Tickets', result[0].name) end test 'missing role' do Ticket.destroy_all assert_raises(Exception) do Overview.create!( name: 'new overview', link: 'new_overview', prio: 1200, user_ids: [@customer2.id], organization_shared: true, condition: { 'ticket.state_id' => { operator: 'is', value: [1, 2, 3], }, 'ticket.organization_id' => { operator: 'is', pre_condition: 'current_user.organization_id', }, }, order: { by: 'created_at', direction: 'DESC', }, view: { d: %w[title customer state created_at], s: %w[number title customer state created_at], m: %w[number title customer state created_at], view_mode_default: 's', }, ) end end test 'overview content' do Ticket.destroy_all result = Ticket::Overviews.index(@agent1) assert_equal(result[0][:overview][:name], 'My assigned Tickets') assert_equal(result[0][:overview][:view], 'my_assigned') assert_equal(result[0][:count], 0) assert_equal(result[0][:tickets].class, Array) assert(result[0][:tickets].blank?) assert_equal(result[1][:overview][:name], 'Unassigned & Open') assert_equal(result[1][:overview][:view], 'all_unassigned') assert_equal(result[1][:tickets].class, Array) assert(result[1][:tickets].blank?) assert_equal(result[1][:count], 0) assert_equal(result[2][:overview][:name], 'My Tickets only with Note') assert_equal(result[2][:overview][:view], 'my_tickets_onyl_with_note') assert_equal(result[2][:tickets].class, Array) assert(result[2][:tickets].blank?) assert_equal(result[2][:count], 0) result = Ticket::Overviews.index(@agent2) assert_equal(result[0][:overview][:name], 'My assigned Tickets') assert_equal(result[0][:overview][:view], 'my_assigned') assert_equal(result[0][:count], 0) assert_equal(result[0][:tickets].class, Array) assert(result[0][:tickets].blank?) assert_equal(result[1][:overview][:name], 'Unassigned & Open') assert_equal(result[1][:overview][:view], 'all_unassigned') assert_equal(result[1][:tickets].class, Array) assert(result[1][:tickets].blank?) assert_equal(result[1][:count], 0) assert_equal(result[2][:overview][:name], 'My Tickets 2') assert_equal(result[2][:overview][:view], 'my_tickets_2') assert_equal(result[2][:tickets].class, Array) assert(result[2][:tickets].blank?) ticket1 = Ticket.create!( title: 'overview test 1', group: Group.lookup(name: 'OverviewTest'), customer_id: 2, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message... 123', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) result = Ticket::Overviews.index(@agent1) assert_equal(result[0][:overview][:name], 'My assigned Tickets') assert_equal(result[0][:overview][:view], 'my_assigned') assert_equal(result[0][:count], 0) assert_equal(result[0][:tickets].class, Array) assert(result[0][:tickets].blank?) assert_equal(result[1][:overview][:name], 'Unassigned & Open') assert_equal(result[1][:overview][:view], 'all_unassigned') assert_equal(result[1][:tickets].class, Array) assert_not(result[1][:tickets].blank?) assert_equal(result[1][:tickets][0][:id], ticket1.id) assert_equal(result[1][:count], 1) assert_equal(result[2][:overview][:name], 'My Tickets only with Note') assert_equal(result[2][:overview][:view], 'my_tickets_onyl_with_note') assert_equal(result[2][:tickets].class, Array) assert(result[2][:tickets].blank?) assert_equal(result[2][:count], 0) result = Ticket::Overviews.index(@agent2) assert_equal(result[0][:overview][:name], 'My assigned Tickets') assert_equal(result[0][:overview][:view], 'my_assigned') assert_equal(result[0][:count], 0) assert_equal(result[0][:tickets].class, Array) assert(result[0][:tickets].blank?) assert_equal(result[1][:overview][:name], 'Unassigned & Open') assert_equal(result[1][:overview][:view], 'all_unassigned') assert_equal(result[1][:tickets].class, Array) assert(result[1][:tickets].blank?) assert_equal(result[1][:count], 0) assert_equal(result[2][:overview][:name], 'My Tickets 2') assert_equal(result[2][:overview][:view], 'my_tickets_2') assert_equal(result[2][:tickets].class, Array) assert(result[2][:tickets].blank?) travel 1.second # because of mysql millitime issues ticket2 = Ticket.create!( title: 'overview test 2', group: Group.lookup(name: 'OverviewTest'), customer_id: 2, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '3 high'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket2.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message... 123', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) result = Ticket::Overviews.index(@agent1) assert_equal(result[0][:overview][:name], 'My assigned Tickets') assert_equal(result[0][:overview][:view], 'my_assigned') assert_equal(result[0][:count], 0) assert_equal(result[0][:tickets].class, Array) assert(result[0][:tickets].blank?) assert_equal(result[1][:overview][:name], 'Unassigned & Open') assert_equal(result[1][:overview][:view], 'all_unassigned') assert_equal(result[1][:tickets].class, Array) assert_not(result[1][:tickets].blank?) assert_equal(result[1][:tickets][0][:id], ticket1.id) assert_equal(result[1][:tickets][1][:id], ticket2.id) assert_equal(result[1][:count], 2) assert_equal(result[2][:overview][:name], 'My Tickets only with Note') assert_equal(result[2][:overview][:view], 'my_tickets_onyl_with_note') assert_equal(result[2][:tickets].class, Array) assert(result[2][:tickets].blank?) assert_equal(result[2][:count], 0) result = Ticket::Overviews.index(@agent2) assert_equal(result[0][:overview][:name], 'My assigned Tickets') assert_equal(result[0][:overview][:view], 'my_assigned') assert_equal(result[0][:count], 0) assert_equal(result[0][:tickets].class, Array) assert(result[0][:tickets].blank?) assert_equal(result[1][:overview][:name], 'Unassigned & Open') assert_equal(result[1][:overview][:view], 'all_unassigned') assert_equal(result[1][:tickets].class, Array) assert(result[1][:tickets].blank?) assert_equal(result[1][:count], 0) assert_equal(result[2][:overview][:name], 'My Tickets 2') assert_equal(result[2][:overview][:view], 'my_tickets_2') assert_equal(result[2][:tickets].class, Array) assert(result[2][:tickets].blank?) ticket2.owner_id = @agent1.id ticket2.save! result = Ticket::Overviews.index(@agent1) assert_equal(result[0][:overview][:name], 'My assigned Tickets') assert_equal(result[0][:overview][:view], 'my_assigned') assert_equal(result[0][:tickets].class, Array) assert_equal(result[0][:tickets][0][:id], ticket2.id) assert_equal(result[0][:count], 1) assert_equal(result[0][:tickets].class, Array) assert_equal(result[1][:overview][:name], 'Unassigned & Open') assert_equal(result[1][:overview][:view], 'all_unassigned') assert_equal(result[1][:tickets].class, Array) assert_not(result[1][:tickets].blank?) assert_equal(result[1][:tickets][0][:id], ticket1.id) assert_equal(result[1][:count], 1) assert_equal(result[2][:overview][:name], 'My Tickets only with Note') assert_equal(result[2][:overview][:view], 'my_tickets_onyl_with_note') assert_equal(result[2][:tickets].class, Array) assert_equal(result[2][:tickets][0][:id], ticket2.id) assert_equal(result[2][:count], 1) result = Ticket::Overviews.index(@agent2) assert_equal(result[0][:overview][:name], 'My assigned Tickets') assert_equal(result[0][:overview][:view], 'my_assigned') assert_equal(result[0][:count], 0) assert_equal(result[0][:tickets].class, Array) assert(result[0][:tickets].blank?) assert_equal(result[1][:overview][:name], 'Unassigned & Open') assert_equal(result[1][:overview][:view], 'all_unassigned') assert_equal(result[1][:tickets].class, Array) assert(result[1][:tickets].blank?) assert_equal(result[1][:count], 0) assert_equal(result[2][:overview][:name], 'My Tickets 2') assert_equal(result[2][:overview][:view], 'my_tickets_2') assert_equal(result[2][:tickets].class, Array) assert(result[2][:tickets].blank?) travel 1.second # because of mysql millitime issues ticket3 = Ticket.create!( title: 'overview test 3', group: Group.lookup(name: 'OverviewTest'), customer_id: 2, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '1 low'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket3.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message... 123', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) travel_back result = Ticket::Overviews.index(@agent1) assert_equal(result[0][:overview][:id], @overview1.id) assert_equal(result[0][:overview][:name], 'My assigned Tickets') assert_equal(result[0][:overview][:view], 'my_assigned') assert_equal(result[0][:tickets].class, Array) assert_equal(result[0][:tickets][0][:id], ticket2.id) assert_equal(result[0][:count], 1) assert_equal(result[0][:tickets].class, Array) assert_equal(result[1][:overview][:id], @overview2.id) assert_equal(result[1][:overview][:name], 'Unassigned & Open') assert_equal(result[1][:overview][:view], 'all_unassigned') assert_equal(result[1][:tickets].class, Array) assert_not(result[1][:tickets].blank?) assert_equal(result[1][:tickets][0][:id], ticket1.id) assert_equal(result[1][:tickets][1][:id], ticket3.id) assert_equal(result[1][:count], 2) assert_equal(result[2][:overview][:id], @overview4.id) assert_equal(result[2][:overview][:name], 'My Tickets only with Note') assert_equal(result[2][:overview][:view], 'my_tickets_onyl_with_note') assert_equal(result[2][:tickets].class, Array) assert_equal(result[2][:tickets][0][:id], ticket2.id) assert_equal(result[2][:count], 1) result = Ticket::Overviews.index(@agent2) assert_equal(result[0][:overview][:id], @overview1.id) assert_equal(result[0][:overview][:name], 'My assigned Tickets') assert_equal(result[0][:overview][:view], 'my_assigned') assert_equal(result[0][:count], 0) assert_equal(result[0][:tickets].class, Array) assert(result[0][:tickets].blank?) assert_equal(result[1][:overview][:id], @overview2.id) assert_equal(result[1][:overview][:name], 'Unassigned & Open') assert_equal(result[1][:overview][:view], 'all_unassigned') assert_equal(result[1][:tickets].class, Array) assert(result[1][:tickets].blank?) assert_equal(result[1][:count], 0) assert_equal(result[2][:overview][:id], @overview3.id) assert_equal(result[2][:overview][:name], 'My Tickets 2') assert_equal(result[2][:overview][:view], 'my_tickets_2') assert_equal(result[2][:tickets].class, Array) assert(result[2][:tickets].blank?) @overview2.order = { by: 'created_at', direction: 'DESC', } @overview2.save! result = Ticket::Overviews.index(@agent1) assert_equal(result[0][:overview][:id], @overview1.id) assert_equal(result[0][:overview][:name], 'My assigned Tickets') assert_equal(result[0][:overview][:view], 'my_assigned') assert_equal(result[0][:tickets].class, Array) assert_equal(result[0][:tickets][0][:id], ticket2.id) assert_equal(result[0][:count], 1) assert_equal(result[0][:tickets].class, Array) assert_equal(result[1][:overview][:id], @overview2.id) assert_equal(result[1][:overview][:name], 'Unassigned & Open') assert_equal(result[1][:overview][:view], 'all_unassigned') assert_equal(result[1][:tickets].class, Array) assert_not(result[1][:tickets].blank?) assert_equal(result[1][:tickets][0][:id], ticket3.id) assert_equal(result[1][:tickets][1][:id], ticket1.id) assert_equal(result[1][:count], 2) assert_equal(result[2][:overview][:id], @overview4.id) assert_equal(result[2][:overview][:name], 'My Tickets only with Note') assert_equal(result[2][:overview][:view], 'my_tickets_onyl_with_note') assert_equal(result[2][:tickets].class, Array) assert_equal(result[2][:tickets][0][:id], ticket2.id) assert_equal(result[2][:count], 1) result = Ticket::Overviews.index(@agent2) assert_equal(result[0][:overview][:id], @overview1.id) assert_equal(result[0][:overview][:name], 'My assigned Tickets') assert_equal(result[0][:overview][:view], 'my_assigned') assert_equal(result[0][:count], 0) assert_equal(result[0][:tickets].class, Array) assert(result[0][:tickets].blank?) assert_equal(result[1][:overview][:id], @overview2.id) assert_equal(result[1][:overview][:name], 'Unassigned & Open') assert_equal(result[1][:overview][:view], 'all_unassigned') assert_equal(result[1][:tickets].class, Array) assert(result[1][:tickets].blank?) assert_equal(result[1][:count], 0) assert_equal(result[2][:overview][:id], @overview3.id) assert_equal(result[2][:overview][:name], 'My Tickets 2') assert_equal(result[2][:overview][:view], 'my_tickets_2') assert_equal(result[2][:tickets].class, Array) assert(result[2][:tickets].blank?) @overview2.order = { by: 'priority_id', direction: 'DESC', } @overview2.save! result = Ticket::Overviews.index(@agent1) assert_equal(result[0][:overview][:id], @overview1.id) assert_equal(result[0][:overview][:name], 'My assigned Tickets') assert_equal(result[0][:overview][:view], 'my_assigned') assert_equal(result[0][:tickets].class, Array) assert_equal(result[0][:tickets][0][:id], ticket2.id) assert_equal(result[0][:count], 1) assert_equal(result[0][:tickets].class, Array) assert_equal(result[1][:overview][:id], @overview2.id) assert_equal(result[1][:overview][:name], 'Unassigned & Open') assert_equal(result[1][:overview][:view], 'all_unassigned') assert_equal(result[1][:tickets].class, Array) assert_not(result[1][:tickets].blank?) assert_equal(result[1][:tickets][0][:id], ticket1.id) assert_equal(result[1][:tickets][1][:id], ticket3.id) assert_equal(result[1][:count], 2) assert_equal(result[2][:overview][:id], @overview4.id) assert_equal(result[2][:overview][:name], 'My Tickets only with Note') assert_equal(result[2][:overview][:view], 'my_tickets_onyl_with_note') assert_equal(result[2][:tickets].class, Array) assert_equal(result[2][:tickets][0][:id], ticket2.id) assert_equal(result[2][:count], 1) result = Ticket::Overviews.index(@agent2) assert_equal(result[0][:overview][:id], @overview1.id) assert_equal(result[0][:overview][:name], 'My assigned Tickets') assert_equal(result[0][:overview][:view], 'my_assigned') assert_equal(result[0][:count], 0) assert_equal(result[0][:tickets].class, Array) assert(result[0][:tickets].blank?) assert_equal(result[1][:overview][:id], @overview2.id) assert_equal(result[1][:overview][:name], 'Unassigned & Open') assert_equal(result[1][:overview][:view], 'all_unassigned') assert_equal(result[1][:tickets].class, Array) assert(result[1][:tickets].blank?) assert_equal(result[1][:count], 0) assert_equal(result[2][:overview][:id], @overview3.id) assert_equal(result[2][:overview][:name], 'My Tickets 2') assert_equal(result[2][:overview][:view], 'my_tickets_2') assert_equal(result[2][:tickets].class, Array) assert(result[2][:tickets].blank?) @overview2.order = { by: 'priority_id', direction: 'ASC', } @overview2.save! result = Ticket::Overviews.index(@agent1) assert_equal(result[0][:overview][:id], @overview1.id) assert_equal(result[0][:overview][:name], 'My assigned Tickets') assert_equal(result[0][:overview][:view], 'my_assigned') assert_equal(result[0][:tickets].class, Array) assert_equal(result[0][:tickets][0][:id], ticket2.id) assert_equal(result[0][:count], 1) assert_equal(result[0][:tickets].class, Array) assert_equal(result[1][:overview][:id], @overview2.id) assert_equal(result[1][:overview][:name], 'Unassigned & Open') assert_equal(result[1][:overview][:view], 'all_unassigned') assert_equal(result[1][:tickets].class, Array) assert_not(result[1][:tickets].blank?) assert_equal(result[1][:tickets][0][:id], ticket3.id) assert_equal(result[1][:tickets][1][:id], ticket1.id) assert_equal(result[1][:count], 2) assert_equal(result[2][:overview][:id], @overview4.id) assert_equal(result[2][:overview][:name], 'My Tickets only with Note') assert_equal(result[2][:overview][:view], 'my_tickets_onyl_with_note') assert_equal(result[2][:tickets].class, Array) assert_equal(result[2][:tickets][0][:id], ticket2.id) assert_equal(result[2][:count], 1) result = Ticket::Overviews.index(@agent2) assert_equal(result[0][:overview][:id], @overview1.id) assert_equal(result[0][:overview][:name], 'My assigned Tickets') assert_equal(result[0][:overview][:view], 'my_assigned') assert_equal(result[0][:count], 0) assert_equal(result[0][:tickets].class, Array) assert(result[0][:tickets].blank?) assert_equal(result[1][:overview][:id], @overview2.id) assert_equal(result[1][:overview][:name], 'Unassigned & Open') assert_equal(result[1][:overview][:view], 'all_unassigned') assert_equal(result[1][:tickets].class, Array) assert(result[1][:tickets].blank?) assert_equal(result[1][:count], 0) assert_equal(result[2][:overview][:id], @overview3.id) assert_equal(result[2][:overview][:name], 'My Tickets 2') assert_equal(result[2][:overview][:view], 'my_tickets_2') assert_equal(result[2][:tickets].class, Array) assert(result[2][:tickets].blank?) @overview2.order = { by: 'priority', direction: 'DESC', } @overview2.save! result = Ticket::Overviews.index(@agent1) assert_equal(result[0][:overview][:id], @overview1.id) assert_equal(result[0][:overview][:name], 'My assigned Tickets') assert_equal(result[0][:overview][:view], 'my_assigned') assert_equal(result[0][:tickets].class, Array) assert_equal(result[0][:tickets][0][:id], ticket2.id) assert_equal(result[0][:count], 1) assert_equal(result[0][:tickets].class, Array) assert_equal(result[1][:overview][:id], @overview2.id) assert_equal(result[1][:overview][:name], 'Unassigned & Open') assert_equal(result[1][:overview][:view], 'all_unassigned') assert_equal(result[1][:tickets].class, Array) assert_not(result[1][:tickets].blank?) assert_equal(result[1][:tickets][0][:id], ticket1.id) assert_equal(result[1][:tickets][1][:id], ticket3.id) assert_equal(result[1][:count], 2) assert_equal(result[2][:overview][:id], @overview4.id) assert_equal(result[2][:overview][:name], 'My Tickets only with Note') assert_equal(result[2][:overview][:view], 'my_tickets_onyl_with_note') assert_equal(result[2][:tickets].class, Array) assert_equal(result[2][:tickets][0][:id], ticket2.id) assert_equal(result[2][:count], 1) result = Ticket::Overviews.index(@agent2) assert_equal(result[0][:overview][:id], @overview1.id) assert_equal(result[0][:overview][:name], 'My assigned Tickets') assert_equal(result[0][:overview][:view], 'my_assigned') assert_equal(result[0][:count], 0) assert_equal(result[0][:tickets].class, Array) assert(result[0][:tickets].blank?) assert_equal(result[1][:overview][:id], @overview2.id) assert_equal(result[1][:overview][:name], 'Unassigned & Open') assert_equal(result[1][:overview][:view], 'all_unassigned') assert_equal(result[1][:tickets].class, Array) assert(result[1][:tickets].blank?) assert_equal(result[1][:count], 0) assert_equal(result[2][:overview][:id], @overview3.id) assert_equal(result[2][:overview][:name], 'My Tickets 2') assert_equal(result[2][:overview][:view], 'my_tickets_2') assert_equal(result[2][:tickets].class, Array) assert(result[2][:tickets].blank?) @overview2.order = { by: 'priority', direction: 'ASC', } @overview2.save! result = Ticket::Overviews.index(@agent1) assert_equal(result[0][:overview][:id], @overview1.id) assert_equal(result[0][:overview][:name], 'My assigned Tickets') assert_equal(result[0][:overview][:view], 'my_assigned') assert_equal(result[0][:tickets].class, Array) assert_equal(result[0][:tickets][0][:id], ticket2.id) assert_equal(result[0][:count], 1) assert_equal(result[0][:tickets].class, Array) assert_equal(result[1][:overview][:id], @overview2.id) assert_equal(result[1][:overview][:name], 'Unassigned & Open') assert_equal(result[1][:overview][:view], 'all_unassigned') assert_equal(result[1][:tickets].class, Array) assert_not(result[1][:tickets].blank?) assert_equal(result[1][:tickets][0][:id], ticket3.id) assert_equal(result[1][:tickets][1][:id], ticket1.id) assert_equal(result[1][:count], 2) assert_equal(result[2][:overview][:id], @overview4.id) assert_equal(result[2][:overview][:name], 'My Tickets only with Note') assert_equal(result[2][:overview][:view], 'my_tickets_onyl_with_note') assert_equal(result[2][:tickets].class, Array) assert_equal(result[2][:tickets][0][:id], ticket2.id) assert_equal(result[2][:count], 1) result = Ticket::Overviews.index(@agent2) assert_equal(result[0][:overview][:id], @overview1.id) assert_equal(result[0][:overview][:name], 'My assigned Tickets') assert_equal(result[0][:overview][:view], 'my_assigned') assert_equal(result[0][:count], 0) assert_equal(result[0][:tickets].class, Array) assert(result[0][:tickets].blank?) assert_equal(result[1][:overview][:id], @overview2.id) assert_equal(result[1][:overview][:name], 'Unassigned & Open') assert_equal(result[1][:overview][:view], 'all_unassigned') assert_equal(result[1][:tickets].class, Array) assert(result[1][:tickets].blank?) assert_equal(result[1][:count], 0) assert_equal(result[2][:overview][:id], @overview3.id) assert_equal(result[2][:overview][:name], 'My Tickets 2') assert_equal(result[2][:overview][:view], 'my_tickets_2') assert_equal(result[2][:tickets].class, Array) assert(result[2][:tickets].blank?) end test 'overview any owner / no owner is set' do Ticket.destroy_all Overview.destroy_all UserInfo.current_user_id = 1 overview_role = Role.find_by(name: 'Agent') overview1 = Overview.create_or_update( name: 'not owned', prio: 1000, role_ids: [overview_role.id], condition: { 'ticket.owner_id' => { operator: 'is', pre_condition: 'not_set', }, }, order: { by: 'created_at', direction: 'ASC', }, view: { d: %w[title customer group created_at], s: %w[title customer group created_at], m: %w[number title customer group created_at], view_mode_default: 's', }, ) overview2 = Overview.create_or_update( name: 'not owned by somebody', prio: 2000, role_ids: [overview_role.id], condition: { 'ticket.owner_id' => { operator: 'is not', pre_condition: 'not_set', }, }, order: { by: 'created_at', direction: 'ASC', }, view: { d: %w[title customer group created_at], s: %w[title customer group created_at], m: %w[number title customer group created_at], view_mode_default: 's', }, ) ticket1 = Ticket.create!( title: 'overview test 1', group: Group.lookup(name: 'OverviewTest'), customer_id: 2, owner_id: 1, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), ) travel 2.seconds ticket2 = Ticket.create!( title: 'overview test 2', group: Group.lookup(name: 'OverviewTest'), customer_id: 2, owner_id: nil, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), ) travel 2.seconds ticket3 = Ticket.create!( title: 'overview test 3', group: Group.lookup(name: 'OverviewTest'), customer_id: 2, owner_id: @agent1.id, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), ) result = Ticket::Overviews.index(@agent1) assert_equal(result[0][:overview][:id], overview1.id) assert_equal(result[0][:overview][:name], 'not owned') assert_equal(result[0][:overview][:view], 'not_owned') assert_equal(result[0][:tickets].class, Array) assert_equal(result[0][:tickets][0][:id], ticket1.id) assert_equal(result[0][:tickets][1][:id], ticket2.id) assert_equal(result[0][:count], 2) assert_equal(result[1][:overview][:id], overview2.id) assert_equal(result[1][:overview][:name], 'not owned by somebody') assert_equal(result[1][:overview][:view], 'not_owned_by_somebody') assert_equal(result[1][:tickets].class, Array) assert_equal(result[1][:tickets][0][:id], ticket3.id) assert_equal(result[1][:count], 1) end end