class Observer::Ticket::Article::CommunicateTelegram::BackgroundJob def initialize(id) @article_id = id end def perform article = Ticket::Article.find(@article_id) # set retry count article.preferences['delivery_retry'] ||= 0 article.preferences['delivery_retry'] += 1 ticket = Ticket.lookup(id: article.ticket_id) log_error(article, "Can't find ticket.preferences for Ticket.find(#{article.ticket_id})") if !ticket.preferences log_error(article, "Can't find ticket.preferences['telegram'] for Ticket.find(#{article.ticket_id})") if !ticket.preferences['telegram'] log_error(article, "Can't find ticket.preferences['telegram']['chat_id'] for Ticket.find(#{article.ticket_id})") if !ticket.preferences['telegram']['chat_id'] if ticket.preferences['telegram'] && ticket.preferences['telegram']['bid'] channel = Telegram.bot_by_bot_id(ticket.preferences['telegram']['bid']) end if !channel channel = Channel.lookup(id: ticket.preferences['channel_id']) end log_error(article, "No such channel for bot #{ticket.preferences['bid']} or channel id #{ticket.preferences['channel_id']}") if !channel #log_error(article, "Channel.find(#{channel.id}) isn't a telegram channel!") if channel.options[:adapter] !~ /\Atelegram/i log_error(article, "Channel.find(#{channel.id}) has not telegram api token!") if channel.options[:api_token].blank? begin api = TelegramAPI.new(channel.options[:api_token]) chat_id = ticket.preferences[:telegram][:chat_id] result = api.sendMessage(chat_id, article.body) me = api.getMe() article.attachments.each do |file| parts = file.filename.split(/^(.*)(\..+?)$/) t = Tempfile.new([parts[1], parts[2]]) t.binmode t.write(file.content) t.rewind api.sendDocument(chat_id, t.path.to_s) end rescue => e log_error(article, e.message) return end Rails.logger.debug { "result info: #{result}" } # only private, group messages. channel messages do not have from key if result['from'] && result['chat'] # fill article with message info article.from = "@#{result['from']['username']}" article.to = "@#{result['chat']['username']}" article.preferences['telegram'] = { date: result['date'], from_id: result['from']['id'], chat_id: result['chat']['id'], message_id: result['message_id'] } else # fill article with message info (telegram channel) article.from = "@#{me['username']}" article.to = "#{result['chat']['title']} Channel" article.preferences['telegram'] = { date: result['date'], from_id: me['id'], chat_id: result['chat']['id'], message_id: result['message_id'] } end # set delivery status article.preferences['delivery_status_message'] = nil article.preferences['delivery_status'] = 'success' article.preferences['delivery_status_date'] = Time.zone.now article.message_id = "telegram.#{result['message_id']}.#{result['chat']['id']}" article.save! Rails.logger.info "Send telegram message to: '#{article.to}' (from #{article.from})" article end def log_error(local_record, message) local_record.preferences['delivery_status'] = 'fail' local_record.preferences['delivery_status_message'] = message.encode!('UTF-8', 'UTF-8', invalid: :replace, replace: '?') local_record.preferences['delivery_status_date'] = Time.zone.now local_record.save Rails.logger.error message if local_record.preferences['delivery_retry'] > 3 Ticket::Article.create( ticket_id: local_record.ticket_id, content_type: 'text/plain', body: "Unable to send telegram message: #{message}", internal: true, sender: Ticket::Article::Sender.find_by(name: 'System'), type: Ticket::Article::Type.find_by(name: 'note'), preferences: { delivery_article_id_related: local_record.id, delivery_message: true, }, updated_by_id: 1, created_by_id: 1, ) end raise message end def max_attempts 4 end def reschedule_at(current_time, attempts) if Rails.env.production? return current_time + attempts * 120.seconds end current_time + 5.seconds end end