# Copyright (C) 2012-2024 Zammad Foundation, https://zammad-foundation.org/ class Escalation class PeriodWorkingMinutes def initialize(start_time, end_time, ticket, biz) @start_time = start_time @end_time = end_time @ticket = ticket @biz = biz end def period_working_minutes @biz.within(timeframe_start, timeframe_end).in_minutes end private def timeframe_start [@ticket.created_at, @start_time].compact.max end def timeframe_end [@ticket.close_at, @end_time].compact.min end end end