---
- name: cnr - I could not reach you...
  keywords: ''
  content:
    I could not reach you by phone. Could you please send me a short email and
    let me know when you will be available again?
  note: ''
- name: iq - If you have any questions...
  keywords: ''
  content: If you have any questions, do not hesitate to contact me
  note: ''
- name: ifq - in case of further questions...
  keywords: ''
  content: In case of further questions do not hesitate to contact me
  note: ''
- name: kr - Kind regards,
  keywords: ''
  content: Kind regards,
  note: ''
- name: 'Hello - Hello #{ticket.customer.firstname},'
  keywords: ''
  content: 'Hello #{ticket.customer.firstname},'
  note: ''
- name: 'hello - Hello Ms. #{ticket.customer.firstname},'
  keywords: ''
  content: 'Hello Ms. #{ticket.customer.firstname},'
  note: ''
- name: ilf - I look forward to hearing from you
  keywords: ''
  content: I look forward to hearing from you
  note: ''
- name: 'dms- Dear Ms. #{ticket.customer.lastname},'
  keywords: ''
  content: 'Dear Ms. #{ticket.customer.lastname},'
  note: ''
- name: 'dmr - Dear Mr. #{ticket.customer.lastname},'
  keywords: ''
  content: 'Dear Mr. #{ticket.customer.lastname},'
  note: ''
- name: tfqr - Thank you for your quick reply.
  keywords: ''
  content: Thank you for your quick reply.
  note: ''
- name: tff - Thank you for the feedback
  keywords: ''
  content: Thank you for the feedback.
  note: ''
- name: tfyr - Thank you for your request.
  keywords: ''
  content: Thank you for your request.
  note: ''
- name: ilff - I look forward to your feedback
  keywords: ''
  content: I look forward to your feedback.
  note: ''
- name: fs - I look forward to your feedback regarding further steps
  keywords: ''
  content: I look forward to your feedback regarding further steps.
  note: ''
- name: br - Best regards,
  keywords: ''
  content: Best regards,
  note: ''
- name: sg - Sunny greetings,
  keywords: ''
  content: With sunny greetings,
  note: ''
- name: sug - Summer greetings,
  keywords: ''
  content: ' With summer greetings,'
  note: ''
- name: wg - Winter greetings,
  keywords: ''
  content: With winter greetings,
  note: ''
- name: tybr - Thank you and best regards,
  keywords: ''
  content: Thank you and best regards,
  note: ''
- name: ifqp - In case of further questions...phone
  keywords: ''
  content: If you have any questions, do not hesitate to contact me by phone.
  note: ''
- name: ai - Analyse issue
  keywords: ''
  content:
    '<p>Thank you for your request.</p><p>We will analyse the issue and get back
    to you as soon as possible.</p>'
  note: ''
- name: tya - Thank you in advance
  keywords: ''
  content: Kind regards and thank you in advance,
  note: ''
- name: iwlk - I would like to know
  keywords: ''
  content: I would like to know,
  note: ''
- name: wrt - With reference to
  keywords: ''
  content: With reference to
  note: ''
- name: mdi - more detailed information
  keywords: ''
  content:
    We would appreciate it if you could send us more detailed information about
    ...
  note: ''
- name: fa - further assistance
  keywords: ''
  content: If you need any additional assistance, please contact me
  note: ''
- name: reg - Regards
  keywords: ''
  content: Regards
  note: ''