# Copyright (C) 2012-2024 Zammad Foundation, https://zammad-foundation.org/

ObjectManager::Attribute.add(
  force:       true,
  object:      'Ticket',
  name:        'number',
  display:     '#',
  data_type:   'input',
  data_option: {
    type:      'text',
    readonly:  1,
    null:      true,
    maxlength: 60,
    width:     '68px',
  },
  editable:    false,
  active:      true,
  screens:     {
    create_top: {},
    edit:       {},
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    5,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'Ticket',
  name:        'title',
  display:     __('Title'),
  data_type:   'input',
  data_option: {
    type:      'text',
    maxlength: 200,
    null:      false,
    translate: false,
  },
  editable:    false,
  active:      true,
  screens:     {
    create_top: {
      '-all-' => {
        null: false,
      },
    },
    edit:       {},
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    8,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'Ticket',
  name:        'customer_id',
  display:     __('Customer'),
  data_type:   'user_autocompletion',
  data_option: {
    relation:       'User',
    autocapitalize: false,
    multiple:       false,
    guess:          true,
    null:           false,
    limit:          200,
    placeholder:    __('Enter Person or Organization/Company'),
    minLengt:       2,
    translate:      false,
    permission:     ['ticket.agent'],
  },
  editable:    false,
  active:      true,
  screens:     {
    create_top: {
      '-all-' => {
        null: false,
      },
    },
    edit:       {},
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    10,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'Ticket',
  name:        'organization_id',
  display:     'Organization',
  data_type:   'autocompletion_ajax_customer_organization',
  data_option: {
    relation:       'Organization',
    autocapitalize: false,
    multiple:       false,
    null:           true,
    translate:      false,
    permission:     ['ticket.agent', 'ticket.customer'],
  },
  editable:    false,
  active:      true,
  screens:     {
    create_top: {
      '-all-' => {
        null: false,
      },
    },
    edit:       {},
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    12,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'Ticket',
  name:        'type',
  display:     __('Type'),
  data_type:   'select',
  data_option: {
    default:    '',
    options:    {
      'Incident'           => __('Incident'),
      'Problem'            => __('Problem'),
      'Request for Change' => __('Request for Change'),
    },
    nulloption: true,
    multiple:   false,
    null:       true,
    translate:  true,
  },
  editable:    true,
  active:      false,
  screens:     {
    create_middle: {
      '-all-' => {
        null:       false,
        item_class: 'column',
      },
    },
    edit:          {
      'ticket.agent' => {
        null: false,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    20,
)
ObjectManager::Attribute.add(
  force:       true,
  object:      'Ticket',
  name:        'group_id',
  display:     __('Group'),
  data_type:   'tree_select',
  data_option: {
    default:                  '',
    relation:                 'Group',
    relation_condition:       { access: 'full' },
    nulloption:               true,
    multiple:                 false,
    null:                     false,
    translate:                false,
    only_shown_if_selectable: true,
    permission:               ['ticket.agent', 'ticket.customer'],
  },
  editable:    false,
  active:      true,
  screens:     {
    create_middle: {
      '-all-' => {
        null:       false,
        item_class: 'column',
      },
    },
    edit:          {
      'ticket.agent' => {
        null: false,
      },
    },
    overview_bulk: {
      'ticket.agent' => {
        nulloption: true,
        null:       true,
        default:    '',
        direction:  'up',
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    25,
)
ObjectManager::Attribute.add(
  force:       true,
  object:      'Ticket',
  name:        'owner_id',
  display:     __('Owner'),
  data_type:   'select',
  data_option: {
    default:            '',
    relation:           'User',
    relation_condition: { roles: 'Agent' },
    nulloption:         true,
    multiple:           false,
    null:               true,
    translate:          false,
    permission:         ['ticket.agent'],
  },
  editable:    false,
  active:      true,
  screens:     {
    create_middle: {
      '-all-' => {
        null:       true,
        item_class: 'column',
      },
    },
    edit:          {
      '-all-' => {
        null: true,
      },
    },
    overview_bulk: {
      'ticket.agent' => {
        null: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    30,
)
ObjectManager::Attribute.add(
  force:       true,
  object:      'Ticket',
  name:        'state_id',
  display:     __('State'),
  data_type:   'select',
  data_option: {
    relation:   'TicketState',
    nulloption: true,
    multiple:   false,
    null:       false,
    default:    Ticket::State.find_by(default_follow_up: true).id,
    translate:  true,
    filter:     Ticket::State.where(active: true).by_category_ids(:viewable),
  },
  editable:    false,
  active:      true,
  screens:     {
    create_middle: {
      'ticket.agent'    => {
        null:       false,
        item_class: 'column',
        filter:     Ticket::State.where(active: true).by_category_ids(:viewable_agent_new),
      },
      'ticket.customer' => {
        item_class: 'column',
        nulloption: false,
        null:       true,
        filter:     Ticket::State.where(active: true).by_category_ids(:viewable_customer_new),
        default:    Ticket::State.find_by(default_create: true).id,
      },
    },
    edit:          {
      'ticket.agent'    => {
        nulloption: false,
        null:       false,
        filter:     Ticket::State.where(active: true).by_category_ids(:viewable_agent_edit),
      },
      'ticket.customer' => {
        nulloption: false,
        null:       true,
        filter:     Ticket::State.where(active: true).by_category_ids(:viewable_customer_edit),
        default:    Ticket::State.find_by(default_follow_up: true).id,
      },
    },
    overview_bulk: {
      'ticket.agent' => {
        nulloption: true,
        null:       true,
        default:    '',
        filter:     Ticket::State.where(active: true).by_category_ids(:viewable_agent_edit),
      },
    }
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    40,
)
ObjectManager::Attribute.add(
  force:       true,
  object:      'Ticket',
  name:        'pending_time',
  display:     __('Pending till'),
  data_type:   'datetime',
  data_option: {
    future:     true,
    past:       false,
    diff:       nil,
    null:       true,
    translate:  true,
    permission: %w[ticket.agent],
  },
  editable:    false,
  active:      true,
  screens:     {
    create_middle: {
      '-all-' => {
        null:       false,
        item_class: 'column',
      },
    },
    edit:          {
      '-all-' => {
        null: false,
      },
    },
    overview_bulk: {
      'ticket.agent' => {
        nulloption:    true,
        null:          true,
        default:       '',
        orientation:   'top',
        disableScroll: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    41,
)
ObjectManager::Attribute.add(
  force:       true,
  object:      'Ticket',
  name:        'priority_id',
  display:     __('Priority'),
  data_type:   'select',
  data_option: {
    relation:   'TicketPriority',
    nulloption: false,
    multiple:   false,
    null:       false,
    default:    Ticket::Priority.find_by(default_create: true).id,
    translate:  true,
  },
  editable:    false,
  active:      true,
  screens:     {
    create_middle: {
      'ticket.agent' => {
        null:       false,
        item_class: 'column',
      },
    },
    edit:          {
      'ticket.agent' => {
        null: false,
      },
    },
    overview_bulk: {
      'ticket.agent' => {
        nulloption: true,
        null:       true,
        default:    '',
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    80,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'Ticket',
  name:        'tags',
  display:     __('Tags'),
  data_type:   'tag',
  data_option: {
    type:      'text',
    null:      true,
    translate: false,
  },
  editable:    false,
  active:      true,
  screens:     {
    create_bottom: {
      'ticket.agent' => {
        null: true,
      },
    },
    edit:          {},
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    900,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'TicketArticle',
  name:        'type_id',
  display:     __('Type'),
  data_type:   'select',
  data_option: {
    relation:   'TicketArticleType',
    nulloption: false,
    multiple:   false,
    null:       false,
    default:    Ticket::Article::Type.lookup(name: 'note').id,
    translate:  true,
  },
  editable:    false,
  active:      true,
  screens:     {
    create_middle: {},
    edit:          {
      'ticket.agent' => {
        null: false,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    100,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'TicketArticle',
  name:        'internal',
  display:     __('Visibility'),
  data_type:   'select',
  data_option: {
    options:    {
      true:  'internal',
      false: 'public'
    },
    nulloption: false,
    multiple:   false,
    null:       true,
    default:    false,
    translate:  true,
  },
  editable:    false,
  active:      true,
  screens:     {
    create_middle: {},
    edit:          {
      'ticket.agent' => {
        null: false,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    200,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'TicketArticle',
  name:        'to',
  display:     __('To'),
  data_type:   'input',
  data_option: {
    type:      'text',
    maxlength: 1000,
    null:      true,
  },
  editable:    false,
  active:      true,
  screens:     {
    create_middle: {},
    edit:          {
      'ticket.agent' => {
        null: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    300,
)
ObjectManager::Attribute.add(
  force:       true,
  object:      'TicketArticle',
  name:        'cc',
  display:     __('CC'),
  data_type:   'input',
  data_option: {
    type:      'text',
    maxlength: 1000,
    null:      true,
  },
  editable:    false,
  active:      true,
  screens:     {
    create_top:    {},
    create_middle: {},
    edit:          {
      'ticket.agent' => {
        null: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    400,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'TicketArticle',
  name:        'body',
  display:     __('Text'),
  data_type:   'richtext',
  data_option: {
    type:      'richtext',
    maxlength: 150_000,
    upload:    true,
    rows:      8,
    null:      true,
  },
  editable:    false,
  active:      true,
  screens:     {
    create_top: {
      '-all-' => {
        null: false,
      },
    },
    edit:       {
      '-all-' => {
        null: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    600,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'User',
  name:        'login',
  display:     __('Login'),
  data_type:   'input',
  data_option: {
    type:           'text',
    maxlength:      100,
    null:           true,
    autocapitalize: false,
    item_class:     'formGroup--halfSize',
  },
  editable:    false,
  active:      true,
  screens:     {
    signup:          {},
    invite_agent:    {},
    invite_customer: {},
    edit:            {},
    view:            {
      '-all-' => {
        shown: false,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    100,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'User',
  name:        'firstname',
  display:     __('First name'),
  data_type:   'input',
  data_option: {
    type:       'text',
    maxlength:  150,
    null:       true,
    item_class: 'formGroup--halfSize',
  },
  editable:    false,
  active:      true,
  screens:     {
    signup:          {
      '-all-' => {
        null: true,
      },
    },
    invite_agent:    {
      '-all-' => {
        null: true,
      },
    },
    invite_customer: {
      '-all-' => {
        null: true,
      },
    },
    edit:            {
      '-all-' => {
        null: true,
      },
    },
    create:          {
      '-all-' => {
        null: true,
      },
    },
    view:            {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    200,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'User',
  name:        'lastname',
  display:     __('Last name'),
  data_type:   'input',
  data_option: {
    type:       'text',
    maxlength:  150,
    null:       true,
    item_class: 'formGroup--halfSize',
  },
  editable:    false,
  active:      true,
  screens:     {
    signup:          {
      '-all-' => {
        null: true,
      },
    },
    invite_agent:    {
      '-all-' => {
        null: true,
      },
    },
    invite_customer: {
      '-all-' => {
        null: true,
      },
    },
    edit:            {
      '-all-' => {
        null: true,
      },
    },
    create:          {
      '-all-' => {
        null: true,
      },
    },
    view:            {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    300,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'User',
  name:        'email',
  display:     __('Email'),
  data_type:   'input',
  data_option: {
    type:       'email',
    maxlength:  150,
    null:       true,
    item_class: 'formGroup--halfSize',
  },
  editable:    false,
  active:      true,
  screens:     {
    signup:          {
      '-all-' => {
        null: false,
      },
    },
    invite_agent:    {
      '-all-' => {
        null: false,
      },
    },
    invite_customer: {
      '-all-' => {
        null: false,
      },
    },
    edit:            {
      '-all-' => {
        null: true,
      },
    },
    create:          {
      '-all-' => {
        null: true,
      },
    },
    view:            {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    400,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'User',
  name:        'web',
  display:     __('Web'),
  data_type:   'input',
  data_option: {
    type:       'url',
    maxlength:  250,
    null:       true,
    item_class: 'formGroup--halfSize',
  },
  editable:    false,
  active:      true,
  screens:     {
    signup:          {},
    invite_agent:    {},
    invite_customer: {},
    edit:            {
      '-all-' => {
        null: true,
      },
    },
    create:          {
      '-all-' => {
        null: true,
      },
    },
    view:            {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    500,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'User',
  name:        'phone',
  display:     __('Phone'),
  data_type:   'input',
  data_option: {
    type:       'tel',
    maxlength:  100,
    null:       true,
    item_class: 'formGroup--halfSize',
  },
  editable:    false,
  active:      true,
  screens:     {
    signup:          {},
    invite_agent:    {},
    invite_customer: {},
    edit:            {
      '-all-' => {
        null: true,
      },
    },
    create:          {
      '-all-' => {
        null: true,
      },
    },
    view:            {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    600,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'User',
  name:        'mobile',
  display:     __('Mobile'),
  data_type:   'input',
  data_option: {
    type:       'tel',
    maxlength:  100,
    null:       true,
    item_class: 'formGroup--halfSize',
  },
  editable:    false,
  active:      true,
  screens:     {
    signup:          {},
    invite_agent:    {},
    invite_customer: {},
    edit:            {
      '-all-' => {
        null: true,
      },
    },
    create:          {
      '-all-' => {
        null: true,
      },
    },
    view:            {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    700,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'User',
  name:        'fax',
  display:     __('Fax'),
  data_type:   'input',
  data_option: {
    type:       'tel',
    maxlength:  100,
    null:       true,
    item_class: 'formGroup--halfSize',
  },
  editable:    false,
  active:      true,
  screens:     {
    signup:          {},
    invite_agent:    {},
    invite_customer: {},
    edit:            {
      '-all-' => {
        null: true,
      },
    },
    create:          {
      '-all-' => {
        null: true,
      },
    },
    view:            {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    800,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'User',
  name:        'organization_id',
  display:     __('Organization'),
  data_type:   'autocompletion_ajax',
  data_option: {
    multiple:   false,
    nulloption: true,
    null:       true,
    relation:   'Organization',
    item_class: 'formGroup--halfSize',
  },
  editable:    false,
  active:      true,
  screens:     {
    signup:          {},
    invite_agent:    {},
    invite_customer: {
      '-all-' => {
        null: true,
      },
    },
    edit:            {
      '-all-' => {
        null: true,
      },
    },
    create:          {
      '-all-' => {
        null: true,
      },
    },
    view:            {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    900,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'User',
  name:        'organization_ids',
  display:     __('Secondary organizations'),
  data_type:   'autocompletion_ajax',
  data_option: {
    multiple:      true,
    nulloption:    true,
    null:          true,
    relation:      'Organization',
    item_class:    'formGroup--halfSize',
    display_limit: 3,
    belongs_to:    'secondary_organizations',
  },
  editable:    false,
  active:      true,
  screens:     {
    signup:          {},
    invite_agent:    {},
    invite_customer: {
      '-all-' => {
        null: true,
      },
    },
    edit:            {
      '-all-' => {
        null: true,
      },
    },
    create:          {
      '-all-' => {
        null: true,
      },
    },
    view:            {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    901,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'User',
  name:        'department',
  display:     __('Department'),
  data_type:   'input',
  data_option: {
    type:       'text',
    maxlength:  200,
    null:       true,
    item_class: 'formGroup--halfSize',
  },
  editable:    true,
  active:      true,
  screens:     {
    signup:          {},
    invite_agent:    {},
    invite_customer: {},
    edit:            {
      '-all-' => {
        null: true,
      },
    },
    create:          {
      '-all-' => {
        null: true,
      },
    },
    view:            {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    1000,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'User',
  name:        'street',
  display:     __('Street'),
  data_type:   'input',
  data_option: {
    type:      'text',
    maxlength: 100,
    null:      true,
  },
  editable:    true,
  active:      false,
  screens:     {
    signup:          {},
    invite_agent:    {},
    invite_customer: {},
    edit:            {
      '-all-' => {
        null: true,
      },
    },
    create:          {
      '-all-' => {
        null: true,
      },
    },
    view:            {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    1100,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'User',
  name:        'zip',
  display:     __('Zip'),
  data_type:   'input',
  data_option: {
    type:       'text',
    maxlength:  100,
    null:       true,
    item_class: 'formGroup--halfSize',
  },
  editable:    true,
  active:      false,
  screens:     {
    signup:          {},
    invite_agent:    {},
    invite_customer: {},
    edit:            {
      '-all-' => {
        null: true,
      },
    },
    create:          {
      '-all-' => {
        null: true,
      },
    },
    view:            {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    1200,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'User',
  name:        'city',
  display:     __('City'),
  data_type:   'input',
  data_option: {
    type:       'text',
    maxlength:  100,
    null:       true,
    item_class: 'formGroup--halfSize',
  },
  editable:    true,
  active:      false,
  screens:     {
    signup:          {},
    invite_agent:    {},
    invite_customer: {},
    edit:            {
      '-all-' => {
        null: true,
      },
    },
    create:          {
      '-all-' => {
        null: true,
      },
    },
    view:            {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    1300,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'User',
  name:        'country',
  display:     __('Country'),
  data_type:   'input',
  data_option: {
    type:       'text',
    maxlength:  100,
    null:       true,
    item_class: 'formGroup--halfSize',
  },
  editable:    true,
  active:      false,
  screens:     {
    signup:          {},
    invite_agent:    {},
    invite_customer: {},
    edit:            {
      '-all-' => {
        null: true,
      },
    },
    create:          {
      '-all-' => {
        null: true,
      },
    },
    view:            {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    1325,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'User',
  name:        'address',
  display:     __('Address'),
  data_type:   'textarea',
  data_option: {
    type:       'text',
    maxlength:  500,
    rows:       4,
    null:       true,
    item_class: 'formGroup--halfSize',
  },
  editable:    true,
  active:      true,
  screens:     {
    signup:          {},
    invite_agent:    {},
    invite_customer: {},
    edit:            {
      '-all-' => {
        null: true,
      },
    },
    create:          {
      '-all-' => {
        null: true,
      },
    },
    view:            {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    1350,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'User',
  name:        'password',
  display:     __('Password'),
  data_type:   'input',
  data_option: {
    type:         'password',
    # password length is capped at 1000 in PasswordPolicy::MaxLength::MAX_LENGTH
    # if user copy-pastes a very long string
    # this ensures that max length check is triggered preventing saving of truncated password
    maxlength:    1001,
    null:         true,
    autocomplete: 'new-password',
    item_class:   'formGroup--halfSize',
  },
  editable:    false,
  active:      true,
  screens:     {
    signup:          {
      '-all-' => {
        null: false,
      },
    },
    invite_agent:    {},
    invite_customer: {},
    edit:            {
      'admin.user' => {
        null: true,
      },
    },
    create:          {
      '-all-' => {
        null: true,
      },
    },
    view:            {}
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    1400,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'User',
  name:        'vip',
  display:     __('VIP'),
  data_type:   'boolean',
  data_option: {
    null:       true,
    default:    false,
    item_class: 'formGroup--halfSize',
    options:    {
      false: 'no',
      true:  'yes',
    },
    translate:  true,
    permission: ['admin.user', 'ticket.agent'],
  },
  editable:    false,
  active:      true,
  screens:     {
    edit:   {
      '-all-' => {
        null: true,
      },
    },
    create: {
      '-all-' => {
        null: true,
      },
    },
    view:   {
      '-all-' => {
        shown: false,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    1490,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'User',
  name:        'note',
  display:     __('Note'),
  data_type:   'richtext',
  data_option: {
    type:      'text',
    maxlength: 5000,
    no_images: true,
    null:      true,
    note:      __('Notes are visible to agents only, never to customers.'),
  },
  editable:    false,
  active:      true,
  screens:     {
    signup:          {},
    invite_agent:    {},
    invite_customer: {
      '-all-' => {
        null: true,
      },
    },
    edit:            {
      '-all-' => {
        null: true,
      },
    },
    create:          {
      '-all-' => {
        null: true,
      },
    },
    view:            {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    1500,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'User',
  name:        'role_ids',
  display:     __('Roles'),
  data_type:   'user_permission',
  data_option: {
    relation:   'Role',
    null:       false,
    item_class: 'checkbox',
    permission: ['admin.user'],
  },
  editable:    false,
  active:      true,
  screens:     {
    signup:          {},
    invite_agent:    {
      '-all-' => {
        null:    false,
        default: [Role.lookup(name: 'Agent').id],
      },
    },
    invite_customer: {},
    edit:            {
      '-all-' => {
        null: true,
      },
    },
    create:          {
      '-all-' => {
        null: true,
      },
    },
    view:            {
      '-all-' => {
        shown: false,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    1600,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'User',
  name:        'group_ids',
  display:     __('Group permissions'),
  data_type:   'group_permissions',
  data_option: {
    null:       false,
    item_class: 'checkbox',
    permission: ['admin.user'],
  },
  editable:    false,
  active:      true,
  screens:     {
    signup:          {},
    invite_agent:    {
      '-all-' => {
        null: true,
      },
    },
    invite_customer: {},
    edit:            {
      '-all-' => {
        null: true,
      },
    },
    create:          {
      '-all-' => {
        null: true,
      },
    },
    view:            {
      '-all-' => {
        shown: false,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    1700,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'User',
  name:        'active',
  display:     __('Active'),
  data_type:   'active',
  data_option: {
    null:       true,
    default:    true,
    permission: ['admin.user', 'ticket.agent'],
  },
  editable:    false,
  active:      true,
  screens:     {
    signup:          {},
    invite_agent:    {},
    invite_customer: {},
    edit:            {
      '-all-' => {
        null: false,
      },
    },
    create:          {
      '-all-' => {
        null: false,
      },
    },
    view:            {
      '-all-' => {
        shown: false,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    1800,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'Organization',
  name:        'name',
  display:     __('Name'),
  data_type:   'input',
  data_option: {
    type:       'text',
    maxlength:  150,
    null:       false,
    item_class: 'formGroup--halfSize',
  },
  editable:    false,
  active:      true,
  screens:     {
    edit:   {
      '-all-' => {
        null: false,
      },
    },
    create: {
      '-all-' => {
        null: false,
      },
    },
    view:   {
      'ticket.agent'    => {
        shown: true,
      },
      'ticket.customer' => {
        shown: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    200,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'Organization',
  name:        'shared',
  display:     __('Shared organization'),
  data_type:   'boolean',
  data_option: {
    null:       true,
    default:    true,
    note:       __("Customers in the organization can view each other's items."),
    item_class: 'formGroup--halfSize',
    options:    {
      true:  'yes',
      false: 'no',
    },
    translate:  true,
    permission: ['admin.organization'],
  },
  editable:    false,
  active:      true,
  screens:     {
    edit:   {
      '-all-' => {
        null: false,
      },
    },
    create: {
      '-all-' => {
        null: false,
      },
    },
    view:   {
      'ticket.agent'    => {
        shown: true,
      },
      'ticket.customer' => {
        shown: false,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    1400,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'Organization',
  name:        'domain_assignment',
  display:     __('Domain based assignment'),
  data_type:   'boolean',
  data_option: {
    null:       true,
    default:    false,
    note:       __('Assign users based on user domain.'),
    item_class: 'formGroup--halfSize',
    options:    {
      true:  'yes',
      false: 'no',
    },
    translate:  true,
    permission: ['admin.organization'],
  },
  editable:    false,
  active:      true,
  screens:     {
    edit:   {
      '-all-' => {
        null: false,
      },
    },
    create: {
      '-all-' => {
        null: false,
      },
    },
    view:   {
      'ticket.agent'    => {
        shown: true,
      },
      'ticket.customer' => {
        shown: false,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    1410,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'Organization',
  name:        'domain',
  display:     __('Domain'),
  data_type:   'input',
  data_option: {
    type:       'text',
    maxlength:  150,
    null:       true,
    item_class: 'formGroup--halfSize',
  },
  editable:    false,
  active:      true,
  screens:     {
    edit:   {
      '-all-' => {
        null: true,
      },
    },
    create: {
      '-all-' => {
        null: true,
      },
    },
    view:   {
      'ticket.agent'    => {
        shown: true,
      },
      'ticket.customer' => {
        shown: false,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    1420,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'Organization',
  name:        'vip',
  display:     __('VIP'),
  data_type:   'boolean',
  data_option: {
    null:       true,
    default:    false,
    item_class: 'formGroup--halfSize',
    options:    {
      false: 'no',
      true:  'yes',
    },
    translate:  true,
    permission: ['admin.organization'],
  },
  editable:    false,
  active:      true,
  screens:     {
    edit:   {
      '-all-' => {
        null: true,
      },
    },
    create: {
      '-all-' => {
        null: true,
      },
    },
    view:   {
      '-all-' => {
        shown: false,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    1450,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'Organization',
  name:        'note',
  display:     __('Note'),
  data_type:   'richtext',
  data_option: {
    type:      'text',
    maxlength: 5000,
    no_images: true,
    null:      true,
    note:      __('Notes are visible to agents only, never to customers.'),
  },
  editable:    false,
  active:      true,
  screens:     {
    edit:   {
      '-all-' => {
        null: true,
      },
    },
    create: {
      '-all-' => {
        null: true,
      },
    },
    view:   {
      'ticket.agent'    => {
        shown: true,
      },
      'ticket.customer' => {
        shown: false,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    1500,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'Organization',
  name:        'active',
  display:     __('Active'),
  data_type:   'active',
  data_option: {
    null:       true,
    default:    true,
    permission: ['admin.organization'],
  },
  editable:    false,
  active:      true,
  screens:     {
    edit:   {
      '-all-' => {
        null: false,
      },
    },
    create: {
      '-all-' => {
        null: false,
      },
    },
    view:   {
      'ticket.agent'    => {
        shown: false,
      },
      'ticket.customer' => {
        shown: false,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    1800,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'Group',
  name:        'name',
  display:     __('Name'),
  data_type:   'input',
  data_option: {
    type:      'text',
    maxlength: 255,
    readonly:  1,
  },
  editable:    false,
  active:      true,
  screens:     {},
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    200,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'Group',
  name:        'name_last',
  display:     __('Name'),
  data_type:   'input',
  data_option: {
    type:      'text',
    maxlength: 160,
    null:      false,
  },
  editable:    false,
  active:      true,
  screens:     {
    create: {
      '-all-' => {
        null: false,
      },
    },
    edit:   {
      '-all-' => {
        null: false,
      },
    },
    view:   {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    210,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'Group',
  name:        'parent_id',
  display:     __('Parent group'),
  data_type:   'tree_select',
  data_option: {
    default:    '',
    null:       true,
    relation:   'Group',
    nulloption: true,
    do_not_log: true,
  },
  editable:    false,
  active:      true,
  screens:     {
    create: {
      '-all-' => {
        null: true,
      },
    },
    edit:   {
      '-all-' => {
        null: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    250,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'Group',
  name:        'assignment_timeout',
  display:     __('Assignment Timeout'),
  data_type:   'integer',
  data_option: {
    maxlength: 150,
    null:      true,
    note:      __('Assignment timeout in minutes if assigned agent is not working on it. Ticket will be shown as unassigend.'),
    min:       0,
    max:       999_999,
  },
  editable:    false,
  active:      true,
  screens:     {
    create: {
      '-all-' => {
        null: true,
      },
    },
    edit:   {
      '-all-' => {
        null: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    300,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'Group',
  name:        'follow_up_possible',
  display:     __('Follow-up possible'),
  data_type:   'select',
  data_option: {
    default:   'yes',
    options:   {
      yes:                           __('yes'),
      new_ticket:                    __('do not reopen ticket but create new ticket'),
      new_ticket_after_certain_time: __('do not reopen ticket after certain time but create new ticket'),
    },
    null:      false,
    note:      __('Follow-up for closed ticket possible or not.'),
    translate: true
  },
  editable:    false,
  active:      true,
  screens:     {
    create: {
      '-all-' => {
        null: false,
      },
    },
    edit:   {
      '-all-' => {
        null: false,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    400,
)

ObjectManager::Attribute.add(
  force:         true,
  object:        'Group',
  name:          'reopen_time_in_days',
  display:       __('Reopening time in days'),
  data_type:     'integer',
  data_option:   {
    default:   '',
    min:       1,
    max:       3650,
    null:      true,
    note:      __('Allow reopening of tickets within a certain time.'),
    translate: true
  },
  editable:      false,
  active:        true,
  screens:       {
    create: { 'admin.group': { shown: false, required: false } },
    edit:   { 'admin.group': { shown: false, required: false } },
    view:   { 'admin.group': { shown: false } }
  },
  to_create:     false,
  to_migrate:    false,
  to_delete:     false,
  position:      410,
  created_by_id: 1,
  updated_by_id: 1,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'Group',
  name:        'follow_up_assignment',
  display:     __('Assign Follow-Ups'),
  data_type:   'select',
  data_option: {
    default:   'true',
    options:   {
      true:  'yes',
      false: 'no',
    },
    null:      false,
    note:      __('Assign follow-up to latest agent again.'),
    translate: true
  },
  editable:    false,
  active:      true,
  screens:     {
    create: {
      '-all-' => {
        null: false,
      },
    },
    edit:   {
      '-all-' => {
        null: false,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    500,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'Group',
  name:        'email_address_id',
  display:     __('Email'),
  data_type:   'select',
  data_option: {
    default:    '',
    multiple:   false,
    null:       true,
    relation:   'EmailAddress',
    nulloption: true,
    do_not_log: true,
  },
  editable:    false,
  active:      true,
  screens:     {
    create: {
      '-all-' => {
        null: true,
      },
    },
    edit:   {
      '-all-' => {
        null: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    600,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'Group',
  name:        'signature_id',
  display:     __('Signature'),
  data_type:   'select',
  data_option: {
    default:    '',
    multiple:   false,
    null:       true,
    relation:   'Signature',
    nulloption: true,
    do_not_log: true,
  },
  editable:    false,
  active:      true,
  screens:     {
    create: {
      '-all-' => {
        null: true,
      },
    },
    edit:   {
      '-all-' => {
        null: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    600,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'Group',
  name:        'shared_drafts',
  display:     __('Shared Drafts'),
  data_type:   'active',
  data_option: {
    null:       false,
    default:    true,
    permission: ['admin.group'],
  },
  editable:    false,
  active:      true,
  screens:     {
    create: {
      '-all-' => {
        null: true,
      },
    },
    edit:   {
      '-all-': {
        null: false,
      },
    },
    view:   {
      '-all-' => {
        shown: false,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    1400,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'Group',
  name:        'note',
  display:     __('Note'),
  data_type:   'richtext',
  data_option: {
    type:      'text',
    maxlength: 250,
    no_images: true,
    null:      true,
    note:      __('Notes are visible to agents only, never to customers.'),
  },
  editable:    false,
  active:      true,
  screens:     {
    create: {
      '-all-' => {
        null: true,
      },
    },
    edit:   {
      '-all-' => {
        null: true,
      },
    },
    view:   {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    1500,
)

ObjectManager::Attribute.add(
  force:       true,
  object:      'Group',
  name:        'active',
  display:     __('Active'),
  data_type:   'active',
  data_option: {
    null:       true,
    default:    true,
    permission: ['admin.group'],
  },
  editable:    false,
  active:      true,
  screens:     {
    create: {
      '-all-' => {
        null: true,
      },
    },
    edit:   {
      '-all-': {
        null: false,
      },
    },
    view:   {
      '-all-' => {
        shown: false,
      },
    },
  },
  to_create:   false,
  to_migrate:  false,
  to_delete:   false,
  position:    1800,
)