--- !ruby/hash:ActiveSupport::HashWithIndifferentAccess
from: IT example <example@service-now.com>
from_email: example@service-now.com
from_display_name: IT example
to: support@example.com
subject: Incident INC678439 -- zugewiesen an EXT-XXXINIS
body: 'Incident content

  '
content_type: text/plain
attachments: []