# Copyright (C) 2012-2024 Zammad Foundation, https://zammad-foundation.org/ class TimeAccountingsController < ApplicationController prepend_before_action :authenticate_and_authorize! def index model_index_render(ticket_time_accounting_scope, params) end def show model_show_render(ticket_time_accounting_scope, params) end def create model_create_render(ticket_time_accounting_scope, params) end def update model_update_render(ticket_time_accounting_scope, params) end def destroy model_references_check(Ticket::TimeAccounting, params) model_destroy_render(ticket_time_accounting_scope, params) end def by_activity year = params[:year] || Time.zone.now.year month = params[:month] || Time.zone.now.month start_period = Time.zone.parse("#{year}-#{month}-01") end_period = start_period.end_of_month records = Ticket::TimeAccounting .where(created_at: (start_period..end_period)) .pluck(:ticket_id, :ticket_article_id, :time_unit, :type_id, :created_by_id, :created_at) customers = {} organizations = {} types = {} agents = {} results = [] records.each do |record| ticket = Ticket.lookup(id: record[0]) next if !ticket customers[ticket.customer_id] ||= User.lookup(id: ticket.customer_id).fullname organizations[ticket.organization_id] ||= Organization.lookup(id: ticket.organization_id)&.name types[record[3]] ||= Ticket::TimeAccounting::Type.lookup(id: record[3])&.name agents[record[4]] ||= User.lookup(id: record[4]) result = if params[:download] [ ticket.number, ticket.title, customers[ticket.customer_id] || '-', organizations[ticket.organization_id] || '-', agents[record[4]].fullname, agents[record[4]].login, record[2], *([types[record[3]] || '-'] if Setting.get('time_accounting_types')), record[5] ] else { ticket: ticket.attributes, time_unit: record[2], type: (types[record[3]] || '-' if Setting.get('time_accounting_types')), customer: customers[ticket.customer_id] || '-', organization: organizations[ticket.organization_id] || '-', agent: agents[record[4]].fullname, created_at: record[5], }.compact end results.push result end if !params[:download] results = results.last(params[:limit].to_i) if params[:limit] render json: results return end header = [ { name: __('Ticket#'), width: 20, }, { name: __('Title'), width: 20, }, { name: "#{__('Customer')} - #{__('Name')}", width: 20, }, { name: __('Organization'), width: 20, }, { name: "#{__('Agent')} - #{__('Name')}", width: 20, }, { name: "#{__('Agent')} - #{__('Login')}", width: 20, }, { name: __('Time Units'), width: 10, data_type: 'float' }, *(if Setting.get('time_accounting_types') [{ name: __('Activity Type'), width: 20, }] end), { name: __('Created at'), width: 20, }, ] excel = ExcelSheet.new( title: "By Activity #{year}-#{month}", header: header, records: results, timezone: params[:timezone], locale: current_user.locale, ) send_data( excel.content, filename: "by_activity-#{year}-#{month}.xlsx", type: ExcelSheet::CONTENT_TYPE, disposition: 'attachment' ) end def by_ticket year = params[:year] || Time.zone.now.year month = params[:month] || Time.zone.now.month start_period = Time.zone.parse("#{year}-#{month}-01") end_period = start_period.end_of_month time_unit = Ticket::TimeAccounting .where(created_at: (start_period..end_period)) .pluck(:ticket_id, :time_unit, :created_by_id) .each_with_object({}) do |record, memo| if !memo[record[0]] memo[record[0]] = { time_unit: 0, agent_id: record[2], } end memo[record[0]][:time_unit] += record[1] end if !params[:download] customers = {} organizations = {} agents = {} results = [] time_unit.each do |ticket_id, local_time_unit| ticket = Ticket.lookup(id: ticket_id) next if !ticket customers[ticket.customer_id] ||= User.lookup(id: ticket.customer_id).fullname organizations[ticket.organization_id] ||= Organization.lookup(id: ticket.organization_id)&.name agents[local_time_unit[:agent_id]] ||= User.lookup(id: local_time_unit[:agent_id]).fullname result = { ticket: ticket.attributes, time_unit: local_time_unit[:time_unit], customer: customers[ticket.customer_id] || '-', organization: organizations[ticket.organization_id] || '-', agent: agents[local_time_unit[:agent_id]], } results.push result end results = results.last(params[:limit].to_i) if params[:limit] render json: results return end ticket_ids = [] additional_attributes = [] additional_attributes_header = [{ display: __('Time Units'), name: 'time_unit_for_range', width: 10, data_type: 'float' }] time_unit.each do |ticket_id, local_time_unit| ticket_ids.push ticket_id additional_attribute = { time_unit_for_range: local_time_unit[:time_unit], } additional_attributes.push additional_attribute end excel = ExcelSheet::Ticket.new( title: "Tickets: #{year}-#{month}", ticket_ids: ticket_ids, additional_attributes: additional_attributes, additional_attributes_header: additional_attributes_header, timezone: params[:timezone], locale: current_user.locale, ) send_data( excel.content, filename: "by_ticket-#{year}-#{month}.xlsx", type: ExcelSheet::CONTENT_TYPE, disposition: 'attachment' ) end def by_customer year = params[:year] || Time.zone.now.year month = params[:month] || Time.zone.now.month start_period = Time.zone.parse("#{year}-#{month}-01") end_period = start_period.end_of_month results = Ticket::TimeAccounting .where(created_at: (start_period..end_period)) .pluck(:ticket_id, :time_unit, :created_by_id) .each_with_object({}) do |record, memo| memo[record[0]] ||= { time_unit: 0, agent_id: record[2], } memo[record[0]][:time_unit] += record[1] end .each_with_object({}) do |(ticket_id, local_time_unit), memo| ticket = Ticket.lookup(id: ticket_id) next if !ticket memo[ticket.customer_id] ||= {} memo[ticket.customer_id][ticket.organization_id] ||= { customer: User.lookup(id: ticket.customer_id).attributes, organization: Organization.lookup(id: ticket.organization_id)&.attributes, time_unit: 0, } memo[ticket.customer_id][ticket.organization_id][:time_unit] += local_time_unit[:time_unit] end .values .map(&:values) .flatten if params[:download] header = [ { name: __('Customer'), width: 30, }, { name: __('Organization'), width: 30, }, { name: __('Time Units'), width: 10, data_type: 'float' } ] records = results.map do |row| customer_name = User.find(row[:customer]['id']).fullname organization_name = '' if row[:organization].present? organization_name = row[:organization]['name'] end [customer_name, organization_name, row[:time_unit]] end excel = ExcelSheet.new( title: "By Customer #{year}-#{month}", header: header, records: records, timezone: params[:timezone], locale: current_user.locale, ) send_data( excel.content, filename: "by_customer-#{year}-#{month}.xlsx", type: ExcelSheet::CONTENT_TYPE, disposition: 'attachment' ) return end results = results.last(params[:limit].to_i) if params[:limit] render json: results end def by_organization year = params[:year] || Time.zone.now.year month = params[:month] || Time.zone.now.month start_period = Time.zone.parse("#{year}-#{month}-01") end_period = start_period.end_of_month results = Ticket::TimeAccounting .where(created_at: (start_period..end_period)) .pluck(:ticket_id, :time_unit, :created_by_id) .each_with_object({}) do |record, memo| memo[record[0]] ||= { time_unit: 0, agent_id: record[2], } memo[record[0]][:time_unit] += record[1] end .each_with_object({}) do |(ticket_id, local_time_unit), memo| ticket = Ticket.lookup(id: ticket_id) next if !ticket next if !ticket.organization_id memo[ticket.organization_id] ||= { organization: Organization.lookup(id: ticket.organization_id).attributes, time_unit: 0, } memo[ticket.organization_id][:time_unit] += local_time_unit[:time_unit] end .values if params[:download] header = [ { name: __('Organization'), width: 40, }, { name: __('Time Units'), width: 20, data_type: 'float', } ] records = results.map do |row| organization_name = '' if row[:organization].present? organization_name = row[:organization]['name'] end [organization_name, row[:time_unit]] end excel = ExcelSheet.new( title: "By Organization #{year}-#{month}", header: header, records: records, timezone: params[:timezone], locale: current_user.locale, ) send_data( excel.content, filename: "by_organization-#{year}-#{month}.xlsx", type: ExcelSheet::CONTENT_TYPE, disposition: 'attachment' ) return end results = results.last(params[:limit].to_i) if params[:limit] render json: results end private def ticket_time_accounting_scope @ticket_time_accounting_scope ||= begin if params[:ticket_id] Ticket::TimeAccounting.where(ticket_id: params[:ticket_id]) else Ticket::TimeAccounting end end end end