# Copyright (C) 2012-2024 Zammad Foundation, https://zammad-foundation.org/ require 'test_helper' class TicketSelectorTest < ActiveSupport::TestCase setup do @group = Group.create_or_update( name: 'SelectorTest', updated_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) roles = Role.where(name: 'Agent') @agent1 = User.create_or_update( login: 'ticket-selector-agent1@example.com', firstname: 'Notification', lastname: 'Agent1', email: 'ticket-selector-agent1@example.com', password: 'agentpw', active: true, roles: roles, groups: [@group], updated_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) @agent2 = User.create_or_update( login: 'ticket-selector-agent2@example.com', firstname: 'Notification', lastname: 'Agent2', email: 'ticket-selector-agent2@example.com', password: 'agentpw', active: true, roles: roles, updated_at: '2015-02-05 16:38:00', updated_by_id: 1, created_by_id: 1, ) roles = Role.where(name: 'Customer') @organization1 = Organization.create_if_not_exists( name: 'Selector Org', updated_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) @customer1 = User.create_or_update( login: 'ticket-selector-customer1@example.com', firstname: 'Notification', lastname: 'Customer1', email: 'ticket-selector-customer1@example.com', password: 'customerpw', active: true, organization_id: @organization1.id, roles: roles, updated_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) @customer2 = User.create_or_update( login: 'ticket-selector-customer2@example.com', firstname: 'Notification', lastname: 'Customer2', email: 'ticket-selector-customer2@example.com', password: 'customerpw', active: true, organization_id: nil, roles: roles, updated_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) Ticket.where(group_id: @group.id).destroy_all end test 'ticket create' do Ticket.destroy_all ticket1 = Ticket.create!( title: 'some title1', group: @group, customer_id: @customer1.id, owner_id: @agent1.id, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), created_at: '2015-02-05 16:37:00', # updated_at: '2015-02-05 17:37:00', updated_by_id: 1, created_by_id: 1, ) assert(ticket1, 'ticket created') assert_equal(ticket1.customer.id, @customer1.id) assert_equal(ticket1.organization.id, @organization1.id) travel 1.second ticket2 = Ticket.create!( title: 'some title2', group: @group, customer_id: @customer2.id, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), created_at: '2015-02-05 16:37:00', # updated_at: '2015-02-05 17:37:00', updated_by_id: 1, created_by_id: 1, ) assert(ticket2, 'ticket created') assert_equal(ticket2.customer.id, @customer2.id) assert_nil(ticket2.organization_id) travel 1.second ticket3 = Ticket.create!( title: 'some title3', group: @group, customer_id: @customer2.id, state: Ticket::State.lookup(name: 'open'), priority: Ticket::Priority.lookup(name: '2 normal'), created_at: '2015-02-05 16:37:00', # updated_at: '2015-02-05 17:37:00', updated_by_id: 1, created_by_id: 1, ) ticket3.update_columns(escalation_at: '2015-02-06 10:00:00') assert(ticket3, 'ticket created') assert_equal(ticket3.customer.id, @customer2.id) assert_nil(ticket3.organization_id) travel 1.second # search not matching condition = { 'ticket.state_id' => { operator: 'is', value: [99], }, } ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 0) # search matching with empty value / missing key condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.state_id' => { operator: 'is', }, } ticket_count, = Ticket.selectors(condition, limit: 10) assert_nil(ticket_count) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_nil(ticket_count) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_nil(ticket_count) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_nil(ticket_count) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_nil(ticket_count) # search matching with empty value [] condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.state_id' => { operator: 'is', value: [], }, } ticket_count, = Ticket.selectors(condition, limit: 10) assert_nil(ticket_count) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_nil(ticket_count) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_nil(ticket_count) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_nil(ticket_count) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_nil(ticket_count) # search matching with empty value '' condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.state_id' => { operator: 'is', }, } ticket_count, = Ticket.selectors(condition, limit: 10) assert_nil(ticket_count) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_nil(ticket_count) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_nil(ticket_count) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_nil(ticket_count) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_nil(ticket_count) # search matching condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.state_id' => { operator: 'is', value: [Ticket::State.lookup(name: 'new').id], }, } ticket_count, = Ticket.selectors(condition, limit: 10) assert_equal(ticket_count, 2) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 2) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 1) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 1) condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.state_id' => { operator: 'is not', value: [Ticket::State.lookup(name: 'open').id], }, } ticket_count, = Ticket.selectors(condition, limit: 10) assert_equal(ticket_count, 2) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 2) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 1) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 1) condition = { 'ticket.escalation_at' => { operator: 'is not', value: nil, } } ticket_count, = Ticket.selectors(condition, limit: 10) assert_equal(ticket_count, 1) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 1) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 1) # search - created_at condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.created_at' => { operator: 'after (absolute)', # before (absolute) value: '2015-02-05T16:00:00.000Z', }, } ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 3) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 1) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 2) condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.created_at' => { operator: 'after (absolute)', # before (absolute) value: '2015-02-05T18:00:00.000Z', }, } ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 0) condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.created_at' => { operator: 'before (absolute)', value: '2015-02-05T18:00:00.000Z', }, } ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 3) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 1) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 2) condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.created_at' => { operator: 'before (absolute)', value: '2015-02-05T16:00:00.000Z', }, } ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 0) condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.created_at' => { operator: 'before (relative)', range: 'day', # minute|hour|day|month| value: '10', }, } ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 3) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 1) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 2) condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.created_at' => { operator: 'till (relative)', range: 'year', # minute|hour|day|month| value: '10', }, } ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 3) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 1) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 2) condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.created_at' => { operator: 'within last (relative)', range: 'year', # minute|hour|day|month| value: '10', }, } ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 3) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 1) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 2) # search - updated_at condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.updated_at' => { operator: 'before (absolute)', value: 1.day.from_now.iso8601, }, } ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 3) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 1) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 2) condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.updated_at' => { operator: 'before (absolute)', value: 1.day.ago.iso8601, }, } ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 0) condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.updated_at' => { operator: 'after (absolute)', value: 1.day.from_now.iso8601, }, } ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 0) condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.updated_at' => { operator: 'after (absolute)', value: 1.day.ago.iso8601, }, } ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 3) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 1) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 2) condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.updated_at' => { operator: 'before (relative)', range: 'day', # minute|hour|day|month| value: '10', }, } ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 0) condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.updated_at' => { operator: 'till (relative)', range: 'year', # minute|hour|day|month| value: '10', }, } ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 3) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 1) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 2) condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.updated_at' => { operator: 'within last (relative)', range: 'year', # minute|hour|day|month| value: '10', }, } ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 3) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 1) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 2) # invalid conditions assert_raise RuntimeError do ticket_count, tickets = Ticket.selectors(nil, limit: 10) end # search with customers condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'customer.email' => { operator: 'contains', value: 'ticket-selector-customer1', }, } ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 1) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 1) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 0) condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'customer.email' => { operator: 'contains not', value: 'ticket-selector-customer1-not_existing', }, } ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 3) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 1) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 2) # search with organizations condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'organization.name' => { operator: 'contains', value: 'selector', }, } ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 1) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 1) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 0) # search with organizations condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'organization.name' => { operator: 'contains', value: 'selector', }, 'customer.email' => { operator: 'contains', value: 'ticket-selector-customer1', }, } ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 1) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 1) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 0) condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'organization.name' => { operator: 'contains', value: 'selector', }, 'customer.email' => { operator: 'contains not', value: 'ticket-selector-customer1', }, } ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 0) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 0) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 0) # with owner/customer/org condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.owner_id' => { operator: 'is', pre_condition: 'specific', value: @agent1.id, }, } ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 1) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 1) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 0) condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.owner_id' => { operator: 'is', pre_condition: 'specific', # value: @agent1.id, # value is not set, no result should be shown }, } ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_nil(ticket_count) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_nil(ticket_count) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_nil(ticket_count) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_nil(ticket_count) condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.owner_id' => { operator: 'is', pre_condition: 'not_set', }, } ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 2) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 0) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 2) condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.owner_id' => { operator: 'is not', pre_condition: 'not_set', }, } ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 1) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 1) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 0) UserInfo.current_user_id = @agent1.id condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.owner_id' => { operator: 'is', pre_condition: 'current_user.id', }, } ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 1) ticket_count, tickets = Ticket.selectors(condition, limit: 10) assert_equal(ticket_count, 1) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 0) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 0) UserInfo.current_user_id = @agent2.id condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.owner_id' => { operator: 'is', pre_condition: 'current_user.id', }, } ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 1) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, tickets = Ticket.selectors(condition, limit: 10) assert_equal(ticket_count, 0) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 0) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 0) UserInfo.current_user_id = @customer1.id condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.customer_id' => { operator: 'is', pre_condition: 'current_user.id', }, } ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 0) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 1) ticket_count, tickets = Ticket.selectors(condition, limit: 10) assert_equal(ticket_count, 1) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 2) UserInfo.current_user_id = @customer2.id condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.customer_id' => { operator: 'is', pre_condition: 'current_user.id', }, } ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 0) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 1) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 2) ticket_count, tickets = Ticket.selectors(condition, limit: 10) assert_equal(ticket_count, 2) UserInfo.current_user_id = @customer1.id condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.organization_id' => { operator: 'is', pre_condition: 'current_user.organization_id', }, } ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 0) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 1) ticket_count, tickets = Ticket.selectors(condition, limit: 10) assert_equal(ticket_count, 1) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 0) UserInfo.current_user_id = @customer2.id condition = { 'ticket.group_id' => { operator: 'is', value: @group.id, }, 'ticket.organization_id' => { operator: 'is', pre_condition: 'current_user.organization_id', }, } ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(ticket_count, 0) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(ticket_count, 0) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1) assert_equal(ticket_count, 1) ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2) assert_equal(ticket_count, 0) ticket_count, tickets = Ticket.selectors(condition, limit: 10) assert_equal(ticket_count, 0) travel_back end test 'ticket tags filter' do ticket_tags_1 = Ticket.create!( title: 'some title1', group: @group, customer_id: @customer1.id, owner_id: @agent1.id, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), created_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) ticket_tags_2 = Ticket.create!( title: 'some title1', group: @group, customer_id: @customer1.id, owner_id: @agent1.id, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), created_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) Ticket.create!( title: 'some title1', group: @group, customer_id: @customer1.id, owner_id: @agent1.id, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), created_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) Tag.tag_add( object: 'Ticket', o_id: ticket_tags_1.id, item: 'contains_all_1', created_by_id: 1, ) Tag.tag_add( object: 'Ticket', o_id: ticket_tags_1.id, item: 'contains_all_2', created_by_id: 1, ) Tag.tag_add( object: 'Ticket', o_id: ticket_tags_1.id, item: 'contains_all_3', created_by_id: 1, ) Tag.tag_add( object: 'Ticket', o_id: ticket_tags_2.id, item: 'contains_all_3', created_by_id: 1, ) # search all with contains all condition = { 'ticket.tags' => { operator: 'contains all', value: 'contains_all_1, contains_all_2, contains_all_3', }, } ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(1, ticket_count) condition = { 'ticket.tags' => { operator: 'contains all', value: 'contains_all_1, contains_all_2, contains_all_3, xxx', }, } ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(0, ticket_count) # search all with contains one condition = { 'ticket.tags' => { operator: 'contains one', value: 'contains_all_1, contains_all_2, contains_all_3', }, } ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(2, ticket_count) condition = { 'ticket.tags' => { operator: 'contains one', value: 'contains_all_1, contains_all_2' }, } ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(1, ticket_count) # search all with contains one not condition = { 'ticket.tags' => { operator: 'contains one', value: 'contains_all_1, contains_all_3' }, } ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(2, ticket_count) condition = { 'ticket.tags' => { operator: 'contains one', value: 'contains_all_1, contains_all_2, contains_all_3' }, } ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(2, ticket_count) end test 'ticket title with certain content' do Ticket.create!( title: 'some_title1', group: @group, customer_id: @customer1.id, owner_id: @agent1.id, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), created_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) Ticket.create!( title: 'some::title2', group: @group, customer_id: @customer1.id, owner_id: @agent1.id, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), created_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) Ticket.create!( title: 'some-title3', group: @group, customer_id: @customer1.id, owner_id: @agent1.id, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), created_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) # search all with contains condition = { 'ticket.title' => { operator: 'contains', value: 'some_title1', }, } ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(1, ticket_count) condition = { 'ticket.title' => { operator: 'contains', value: 'some::title2', }, } ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(1, ticket_count) condition = { 'ticket.title' => { operator: 'contains', value: 'some-title3', }, } ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(1, ticket_count) # search all with is condition = { 'ticket.title' => { operator: 'is', value: 'some_title1', }, } ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(1, ticket_count) condition = { 'ticket.title' => { operator: 'is', value: 'some::title2', }, } ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(1, ticket_count) condition = { 'ticket.title' => { operator: 'is', value: 'some-title3', }, } ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(1, ticket_count) end test 'access: "ignore"' do Ticket.destroy_all Ticket.create!( title: 'some title1', group: @group, customer_id: @customer1.id, owner_id: @agent1.id, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), created_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) Ticket.create!( title: 'some title2', group: @group, customer_id: @customer1.id, owner_id: @agent1.id, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), created_at: '2015-02-05 16:37:00', updated_by_id: @agent2.id, created_by_id: 1, ) condition = { 'ticket.title' => { operator: 'contains', value: 'some', }, } # visible by owner ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1) assert_equal(2, ticket_count) # not visible by another agent ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2) assert_equal(0, ticket_count) # visible by another user when access: "ignore". For example, when tickets are performed after action of another user ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2, access: 'ignore') assert_equal(2, ticket_count) condition2 = { 'ticket.updated_by_id' => { operator: 'is', pre_condition: 'current_user.id', value: '', value_completion: '' } } # not visible by another agent even if matches current user precondition ticket_count, _tickets = Ticket.selectors(condition2, limit: 10, current_user: @agent2) assert_equal(0, ticket_count) # visible by another user when access: "ignore" if matches current user precondition ticket_count, _tickets = Ticket.selectors(condition2, limit: 10, current_user: @agent2, access: 'ignore') assert_equal(1, ticket_count) end end