Your request (Ticket##{ticket.number}) has been received and will be reviewed by our support staff.
To provide additional information, please reply to this email or click on the following link: #{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}
Zammad, your customer support system
', 'recipient' => 'ticket_customer', 'subject' => 'Thanks for your inquiry (#{ticket.title})', # rubocop:enable Lint/InterpolationCheck }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) # create @agent1 & @agent2 Group.create_or_update( name: 'TicketNotificationTest', updated_by_id: 1, created_by_id: 1 ) groups = Group.where(name: 'TicketNotificationTest') roles = Role.where(name: 'Agent') @agent1 = User.create_or_update( login: 'ticket-notification-agent1@example.com', firstname: 'Notification', lastname: 'Agent1', email: 'ticket-notification-agent1@example.com', password: 'agentpw', out_of_office: false, active: true, roles: roles, groups: groups, preferences: { locale: 'de-de', }, updated_by_id: 1, created_by_id: 1, ) @agent2 = User.create_or_update( login: 'ticket-notification-agent2@example.com', firstname: 'Notification', lastname: 'Agent2', email: 'ticket-notification-agent2@example.com', password: 'agentpw', out_of_office: false, active: true, roles: roles, groups: groups, preferences: { locale: 'en-us', timezone: 'America/St_Lucia', }, updated_by_id: 1, created_by_id: 1, ) @agent3 = User.create_or_update( login: 'ticket-notification-agent3@example.com', firstname: 'Notification', lastname: 'Agent3', email: 'ticket-notification-agent3@example.com', password: 'agentpw', out_of_office: false, active: true, roles: roles, groups: groups, preferences: { locale: 'de-de', }, updated_by_id: 1, created_by_id: 1, ) @agent4 = User.create_or_update( login: 'ticket-notification-agent4@example.com', firstname: 'Notification', lastname: 'Agent4', email: 'ticket-notification-agent4@example.com', password: 'agentpw', out_of_office: false, active: true, roles: roles, groups: groups, preferences: { locale: 'de-de', }, updated_by_id: 1, created_by_id: 1, ) Group.create_if_not_exists( name: 'WithoutAccess', note: 'Test for notification check.', updated_by_id: 1, created_by_id: 1 ) # create @customer roles = Role.where(name: 'Customer') @customer = User.create_or_update( login: 'ticket-notification-customer@example.com', firstname: 'Notification', lastname: 'Customer', email: 'ticket-notification-customer@example.com', password: 'agentpw', active: true, roles: roles, groups: groups, updated_by_id: 1, created_by_id: 1, ) end test 'ticket notification - to all agents / to explicit agents' do # create ticket in group ApplicationHandleInfo.current = 'scheduler.postmaster' ticket1 = Ticket.create!( title: 'some notification test 1', group: Group.lookup(name: 'TicketNotificationTest'), customer: @customer, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: @agent1.id, created_by_id: @agent1.id, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message', internal: false, sender: Ticket::Article::Sender.where(name: 'Customer').first, type: Ticket::Article::Type.where(name: 'email').first, updated_by_id: @agent1.id, created_by_id: @agent1.id, ) assert(ticket1) perform_enqueued_jobs commit_transaction: true # verify notifications to @agent1 + @agent2 assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, @agent1, 'email'), ticket1.id) assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, @agent2, 'email'), ticket1.id) # create ticket in group ApplicationHandleInfo.current = 'application_server' ticket1 = Ticket.create!( title: 'some notification test 2', group: Group.lookup(name: 'TicketNotificationTest'), customer: @customer, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: @agent1.id, created_by_id: @agent1.id, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message', internal: false, sender: Ticket::Article::Sender.where(name: 'Customer').first, type: Ticket::Article::Type.where(name: 'email').first, updated_by_id: @agent1.id, created_by_id: @agent1.id, ) assert(ticket1) perform_enqueued_jobs commit_transaction: true # verify notifications to @agent1 + @agent2 assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, @agent1, 'email'), ticket1.id) assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, @agent2, 'email'), ticket1.id) end test 'ticket notification - simple' do # create ticket in group ApplicationHandleInfo.current = 'application_server' ticket1 = Ticket.create!( title: 'some notification test 3', group: Group.lookup(name: 'TicketNotificationTest'), customer: @customer, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: @customer.id, created_by_id: @customer.id, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message', internal: false, sender: Ticket::Article::Sender.where(name: 'Customer').first, type: Ticket::Article::Type.where(name: 'email').first, updated_by_id: @customer.id, created_by_id: @customer.id, ) assert(ticket1, 'ticket created - ticket notification simple') perform_enqueued_jobs commit_transaction: true # verify notifications to @agent1 + @agent2 assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, @agent1, 'email'), ticket1.id) assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, @agent2, 'email'), ticket1.id) # update ticket attributes ticket1.title = "#{ticket1.title} - #2" ticket1.priority = Ticket::Priority.lookup(name: '3 high') ticket1.save! perform_enqueued_jobs commit_transaction: true # verify notifications to @agent1 + @agent2 assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket1, @agent1, 'email'), ticket1.id) assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket1, @agent2, 'email'), ticket1.id) # add article to ticket Ticket::Article.create!( ticket_id: ticket1.id, from: 'some person', subject: 'some note', body: 'some message', internal: true, sender: Ticket::Article::Sender.where(name: 'Agent').first, type: Ticket::Article::Type.where(name: 'note').first, updated_by_id: @agent1.id, created_by_id: @agent1.id, ) perform_enqueued_jobs commit_transaction: true # verify notifications to not to @agent1 but to @agent2 assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket1, @agent1, 'email'), ticket1.id) assert_equal(3, NotificationFactory::Mailer.already_sent?(ticket1, @agent2, 'email'), ticket1.id) # update ticket by user ticket1.owner_id = @agent1.id ticket1.updated_by_id = @agent1.id ticket1.save! Ticket::Article.create!( ticket_id: ticket1.id, from: 'some person', subject: 'some note', body: 'some message', internal: true, sender: Ticket::Article::Sender.where(name: 'Agent').first, type: Ticket::Article::Type.where(name: 'note').first, updated_by_id: @agent1.id, created_by_id: @agent1.id, ) perform_enqueued_jobs commit_transaction: true # verify notifications to not to @agent1 but to @agent2 assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket1, @agent1, 'email'), ticket1.id) assert_equal(3, NotificationFactory::Mailer.already_sent?(ticket1, @agent2, 'email'), ticket1.id) # create ticket with @agent1 as owner ticket2 = Ticket.create!( title: 'some notification test 4', group: Group.lookup(name: 'TicketNotificationTest'), customer_id: 2, owner_id: @agent1.id, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: @agent1.id, created_by_id: @agent1.id, ) Ticket::Article.create!( ticket_id: ticket2.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message', internal: false, sender: Ticket::Article::Sender.where(name: 'Agent').first, type: Ticket::Article::Type.where(name: 'phone').first, updated_by_id: @agent1.id, created_by_id: @agent1.id, ) perform_enqueued_jobs commit_transaction: true assert(ticket2, 'ticket created') # verify notifications to no one assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, @agent1, 'email'), ticket2.id) assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, @agent2, 'email'), ticket2.id) # update ticket ticket2.title = "#{ticket2.title} - #2" ticket2.updated_by_id = @agent1.id ticket2.priority = Ticket::Priority.lookup(name: '3 high') ticket2.save! perform_enqueued_jobs commit_transaction: true # verify notifications to none assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, @agent1, 'email'), ticket2.id) assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, @agent2, 'email'), ticket2.id) # update ticket ticket2.title = "#{ticket2.title} - #3" ticket2.updated_by_id = @agent2.id ticket2.priority = Ticket::Priority.lookup(name: '2 normal') ticket2.save! perform_enqueued_jobs commit_transaction: true # verify notifications to @agent1 and not to @agent2 assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket2, @agent1, 'email'), ticket2.id) assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, @agent2, 'email'), ticket2.id) # create ticket with @agent2 and @agent1 as owner ticket3 = Ticket.create!( title: 'some notification test 5', group: Group.lookup(name: 'TicketNotificationTest'), customer_id: 2, owner_id: @agent1.id, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: @agent2.id, created_by_id: @agent2.id, ) article_inbound = Ticket::Article.create!( ticket_id: ticket3.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message', internal: false, sender: Ticket::Article::Sender.where(name: 'Agent').first, type: Ticket::Article::Type.where(name: 'phone').first, updated_by_id: @agent2.id, created_by_id: @agent2.id, ) perform_enqueued_jobs commit_transaction: true assert(ticket3, 'ticket created') # verify notifications to @agent1 and not to @agent2 assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket3, @agent1, 'email'), ticket3.id) assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket3, @agent2, 'email'), ticket3.id) # update ticket ticket3.title = "#{ticket3.title} - #2" ticket3.updated_by_id = @agent1.id ticket3.priority = Ticket::Priority.lookup(name: '3 high') ticket3.save! perform_enqueued_jobs commit_transaction: true # verify notifications to no one assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket3, @agent1, 'email'), ticket3.id) assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket3, @agent2, 'email'), ticket3.id) # update ticket ticket3.title = "#{ticket3.title} - #3" ticket3.updated_by_id = @agent2.id ticket3.priority = Ticket::Priority.lookup(name: '2 normal') ticket3.save! perform_enqueued_jobs commit_transaction: true # verify notifications to @agent1 and not to @agent2 assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket3, @agent1, 'email'), ticket3.id) assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket3, @agent2, 'email'), ticket3.id) # update article / not notification should be sent article_inbound.internal = true article_inbound.save! perform_enqueued_jobs commit_transaction: true # verify notifications not to @agent1 and not to @agent2 assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket3, @agent1, 'email'), ticket3.id) assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket3, @agent2, 'email'), ticket3.id) delete = ticket1.destroy assert(delete, 'ticket1 destroy') delete = ticket2.destroy assert(delete, 'ticket2 destroy') delete = ticket3.destroy assert(delete, 'ticket3 destroy') end test 'ticket notification - no notification' do # create ticket in group ticket1 = Ticket.create!( title: 'some notification test 1 - no notification', group: Group.lookup(name: 'TicketNotificationTest'), customer: @customer, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: @customer.id, created_by_id: @customer.id, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message', internal: false, sender: Ticket::Article::Sender.where(name: 'Customer').first, type: Ticket::Article::Type.where(name: 'email').first, updated_by_id: @customer.id, created_by_id: @customer.id, ) assert(ticket1, 'ticket created - ticket no notification') perform_enqueued_jobs commit_transaction: true, disable_notification: true # verify notifications to @agent1 + @agent2 assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, @agent1, 'email'), ticket1.id) assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, @agent2, 'email'), ticket1.id) end test 'ticket notification - z preferences tests' do @agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true @agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false @agent1.preferences['notification_config']['matrix']['create']['criteria']['no'] = false @agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true @agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false @agent1.preferences['notification_config']['matrix']['update']['criteria']['no'] = false @agent1.save! @agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = false @agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false @agent2.preferences['notification_config']['matrix']['create']['criteria']['no'] = true @agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = false @agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false @agent2.preferences['notification_config']['matrix']['update']['criteria']['no'] = true @agent2.save! # create ticket in group ApplicationHandleInfo.current = 'scheduler.postmaster' ticket1 = Ticket.create!( title: 'some notification test - z preferences tests 1', group: Group.lookup(name: 'TicketNotificationTest'), customer: @customer, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: @customer.id, created_by_id: @customer.id, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message', internal: false, sender: Ticket::Article::Sender.where(name: 'Customer').first, type: Ticket::Article::Type.where(name: 'email').first, updated_by_id: @customer.id, created_by_id: @customer.id, ) perform_enqueued_jobs commit_transaction: true # verify notifications to @agent1 + @agent2 assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, @agent1, 'email'), ticket1.id) assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, @agent2, 'email'), ticket1.id) # update ticket attributes ticket1.title = "#{ticket1.title} - #2" ticket1.priority = Ticket::Priority.lookup(name: '3 high') ticket1.save! perform_enqueued_jobs commit_transaction: true # verify notifications to @agent1 + @agent2 assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, @agent1, 'email'), ticket1.id) assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket1, @agent2, 'email'), ticket1.id) # create ticket in group ticket2 = Ticket.create!( title: 'some notification test - z preferences tests 2', group: Group.lookup(name: 'TicketNotificationTest'), customer: @customer, owner: @agent1, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: @customer.id, created_by_id: @customer.id, ) Ticket::Article.create!( ticket_id: ticket2.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message', internal: false, sender: Ticket::Article::Sender.where(name: 'Customer').first, type: Ticket::Article::Type.where(name: 'email').first, updated_by_id: @customer.id, created_by_id: @customer.id, ) perform_enqueued_jobs commit_transaction: true # verify notifications to @agent1 + @agent2 assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket2, @agent1, 'email'), ticket2.id) assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket2, @agent2, 'email'), ticket2.id) # update ticket attributes ticket2.title = "#{ticket2.title} - #2" ticket2.priority = Ticket::Priority.lookup(name: '3 high') ticket2.save! perform_enqueued_jobs commit_transaction: true # verify notifications to @agent1 + @agent2 assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket2, @agent1, 'email'), ticket2.id) assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket2, @agent2, 'email'), ticket2.id) # create ticket in group ticket3 = Ticket.create!( title: 'some notification test - z preferences tests 3', group: Group.lookup(name: 'TicketNotificationTest'), customer: @customer, owner: @agent2, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: @customer.id, created_by_id: @customer.id, ) Ticket::Article.create!( ticket_id: ticket3.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message', internal: false, sender: Ticket::Article::Sender.where(name: 'Customer').first, type: Ticket::Article::Type.where(name: 'email').first, updated_by_id: @customer.id, created_by_id: @customer.id, ) perform_enqueued_jobs commit_transaction: true # verify notifications to @agent1 + @agent2 assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket3, @agent1, 'email'), ticket3.id) assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket3, @agent2, 'email'), ticket3.id) # update ticket attributes ticket3.title = "#{ticket3.title} - #2" ticket3.priority = Ticket::Priority.lookup(name: '3 high') ticket3.save! perform_enqueued_jobs commit_transaction: true # verify notifications to @agent1 + @agent2 assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket3, @agent1, 'email'), ticket3.id) assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket3, @agent2, 'email'), ticket3.id) @agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true @agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false @agent1.preferences['notification_config']['matrix']['create']['criteria']['no'] = true @agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true @agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false @agent1.preferences['notification_config']['matrix']['update']['criteria']['no'] = true @agent1.preferences['notification_config']['group_ids'] = [Group.lookup(name: 'TicketNotificationTest').id.to_s] @agent1.save! @agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = false @agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false @agent2.preferences['notification_config']['matrix']['create']['criteria']['no'] = true @agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = false @agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false @agent2.preferences['notification_config']['matrix']['update']['criteria']['no'] = true @agent1.preferences['notification_config']['group_ids'] = ['-'] @agent2.save! travel 1.minute # to skip loopup cache in Transaction::Notification if Rails.application.config.cache_store.first.eql? :mem_cache_store # External memcached does not support time travel, so clear the cache to avoid an outdated match. Rails.cache.clear end # create ticket in group ApplicationHandleInfo.current = 'scheduler.postmaster' ticket4 = Ticket.create!( title: 'some notification test - z preferences tests 4', group: Group.lookup(name: 'TicketNotificationTest'), customer: @customer, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: @customer.id, created_by_id: @customer.id, ) Ticket::Article.create!( ticket_id: ticket4.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message', internal: false, sender: Ticket::Article::Sender.where(name: 'Customer').first, type: Ticket::Article::Type.where(name: 'email').first, updated_by_id: @customer.id, created_by_id: @customer.id, ) perform_enqueued_jobs commit_transaction: true # verify notifications to @agent1 + @agent2 assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket4, @agent1, 'email'), ticket4.id) assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket4, @agent2, 'email'), ticket4.id) # update ticket attributes ticket4.title = "#{ticket4.title} - #2" ticket4.priority = Ticket::Priority.lookup(name: '3 high') ticket4.save! perform_enqueued_jobs commit_transaction: true # verify notifications to @agent1 + @agent2 assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket4, @agent1, 'email'), ticket4.id) assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket4, @agent2, 'email'), ticket4.id) @agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true @agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false @agent1.preferences['notification_config']['matrix']['create']['criteria']['no'] = true @agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true @agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false @agent1.preferences['notification_config']['matrix']['update']['criteria']['no'] = true @agent1.preferences['notification_config']['group_ids'] = [Group.lookup(name: 'TicketNotificationTest').id.to_s] @agent1.save! @agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = false @agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false @agent2.preferences['notification_config']['matrix']['create']['criteria']['no'] = true @agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = false @agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false @agent2.preferences['notification_config']['matrix']['update']['criteria']['no'] = true @agent2.preferences['notification_config']['group_ids'] = [99] @agent2.save! travel 1.minute # to skip loopup cache in Transaction::Notification if Rails.application.config.cache_store.first.eql? :mem_cache_store # External memcached does not support time travel, so clear the cache to avoid an outdated match. Rails.cache.clear end # create ticket in group ApplicationHandleInfo.current = 'scheduler.postmaster' ticket5 = Ticket.create!( title: 'some notification test - z preferences tests 5', group: Group.lookup(name: 'TicketNotificationTest'), customer: @customer, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: @customer.id, created_by_id: @customer.id, ) Ticket::Article.create!( ticket_id: ticket5.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message', internal: false, sender: Ticket::Article::Sender.where(name: 'Customer').first, type: Ticket::Article::Type.where(name: 'email').first, updated_by_id: @customer.id, created_by_id: @customer.id, ) perform_enqueued_jobs commit_transaction: true # verify notifications to @agent1 + @agent2 assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket5, @agent1, 'email'), ticket5.id) assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket5, @agent2, 'email'), ticket5.id) # update ticket attributes ticket5.title = "#{ticket5.title} - #2" ticket5.priority = Ticket::Priority.lookup(name: '3 high') ticket5.save! perform_enqueued_jobs commit_transaction: true # verify notifications to @agent1 + @agent2 assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket5, @agent1, 'email'), ticket5.id) assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket5, @agent2, 'email'), ticket5.id) @agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true @agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false @agent1.preferences['notification_config']['matrix']['create']['criteria']['no'] = true @agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true @agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false @agent1.preferences['notification_config']['matrix']['update']['criteria']['no'] = true @agent1.preferences['notification_config']['group_ids'] = [999] @agent1.save! @agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true @agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false @agent2.preferences['notification_config']['matrix']['create']['criteria']['no'] = true @agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true @agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false @agent2.preferences['notification_config']['matrix']['update']['criteria']['no'] = true @agent2.preferences['notification_config']['group_ids'] = [999] @agent2.save! travel 1.minute # to skip loopup cache in Transaction::Notification if Rails.application.config.cache_store.first.eql? :mem_cache_store # External memcached does not support time travel, so clear the cache to avoid an outdated match. Rails.cache.clear end # create ticket in group ApplicationHandleInfo.current = 'scheduler.postmaster' ticket6 = Ticket.create!( title: 'some notification test - z preferences tests 6', group: Group.lookup(name: 'TicketNotificationTest'), customer: @customer, owner: @agent1, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: @customer.id, created_by_id: @customer.id, ) Ticket::Article.create!( ticket_id: ticket6.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message', internal: false, sender: Ticket::Article::Sender.where(name: 'Customer').first, type: Ticket::Article::Type.where(name: 'email').first, updated_by_id: @customer.id, created_by_id: @customer.id, ) perform_enqueued_jobs commit_transaction: true # verify notifications to @agent1 + @agent2 assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket6, @agent1, 'email'), ticket6.id) assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket6, @agent1, 'online'), ticket6.id) assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket6, @agent2, 'email'), ticket6.id) assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket6, @agent2, 'online'), ticket6.id) # update ticket attributes ticket6.title = "#{ticket6.title} - #2" ticket6.priority = Ticket::Priority.lookup(name: '3 high') ticket6.save! perform_enqueued_jobs commit_transaction: true # verify notifications to @agent1 + @agent2 assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket6, @agent1, 'email'), ticket6.id) assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket6, @agent1, 'online'), ticket6.id) assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket6, @agent2, 'email'), ticket6.id) assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket6, @agent2, 'online'), ticket6.id) @agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true @agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false @agent1.preferences['notification_config']['matrix']['create']['criteria']['no'] = true @agent1.preferences['notification_config']['matrix']['create']['channel']['email'] = false @agent1.preferences['notification_config']['matrix']['create']['channel']['online'] = true @agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true @agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false @agent1.preferences['notification_config']['matrix']['update']['criteria']['no'] = true @agent1.preferences['notification_config']['matrix']['update']['channel']['email'] = false @agent1.preferences['notification_config']['matrix']['update']['channel']['online'] = true @agent1.preferences['notification_config']['group_ids'] = [999] @agent1.save! @agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true @agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false @agent2.preferences['notification_config']['matrix']['create']['criteria']['no'] = true @agent2.preferences['notification_config']['matrix']['create']['channel']['email'] = false @agent2.preferences['notification_config']['matrix']['create']['channel']['online'] = true @agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true @agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false @agent2.preferences['notification_config']['matrix']['update']['criteria']['no'] = true @agent2.preferences['notification_config']['matrix']['update']['channel']['email'] = false @agent2.preferences['notification_config']['matrix']['update']['channel']['online'] = true @agent2.preferences['notification_config']['group_ids'] = [999] @agent2.save! travel 1.minute # to skip loopup cache in Transaction::Notification if Rails.application.config.cache_store.first.eql? :mem_cache_store # External memcached does not support time travel, so clear the cache to avoid an outdated match. Rails.cache.clear end # create ticket in group ApplicationHandleInfo.current = 'scheduler.postmaster' ticket7 = Ticket.create!( title: 'some notification test - z preferences tests 7', group: Group.lookup(name: 'TicketNotificationTest'), customer: @customer, owner: @agent1, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: @customer.id, created_by_id: @customer.id, ) Ticket::Article.create!( ticket_id: ticket7.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message', internal: false, sender: Ticket::Article::Sender.where(name: 'Customer').first, type: Ticket::Article::Type.where(name: 'email').first, updated_by_id: @customer.id, created_by_id: @customer.id, ) perform_enqueued_jobs commit_transaction: true # verify notifications to @agent1 + @agent2 assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket7, @agent1, 'email'), ticket7.id) assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket7, @agent1, 'online'), ticket7.id) assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket7, @agent2, 'email'), ticket7.id) assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket7, @agent2, 'online'), ticket7.id) # update ticket attributes ticket7.title = "#{ticket7.title} - #2" ticket7.priority = Ticket::Priority.lookup(name: '3 high') ticket7.save! perform_enqueued_jobs commit_transaction: true # verify notifications to @agent1 + @agent2 assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket7, @agent1, 'email'), ticket7.id) assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket7, @agent1, 'online'), ticket7.id) assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket7, @agent2, 'email'), ticket7.id) assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket7, @agent2, 'online'), ticket7.id) end test 'ticket notification events' do # create ticket in group ticket1 = Ticket.create!( title: 'some notification event test 1', group: Group.lookup(name: 'TicketNotificationTest'), customer: @customer, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: @customer.id, created_by_id: @customer.id, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message', internal: false, sender: Ticket::Article::Sender.where(name: 'Customer').first, type: Ticket::Article::Type.where(name: 'email').first, updated_by_id: @customer.id, created_by_id: @customer.id, ) assert(ticket1, 'ticket created') # execute object transaction TransactionDispatcher.commit # update ticket attributes ticket1.title = "#{ticket1.title} - #2" ticket1.priority = Ticket::Priority.lookup(name: '3 high') ticket1.save! list = EventBuffer.list('transaction') list_objects = TransactionDispatcher.get_uniq_changes(list) assert_equal('some notification event test 1', list_objects['Ticket'][ticket1.id][:changes]['title'][0]) assert_equal('some notification event test 1 - #2', list_objects['Ticket'][ticket1.id][:changes]['title'][1]) assert_not(list_objects['Ticket'][ticket1.id][:changes]['priority']) assert_equal(2, list_objects['Ticket'][ticket1.id][:changes]['priority_id'][0]) assert_equal(3, list_objects['Ticket'][ticket1.id][:changes]['priority_id'][1]) # update ticket attributes ticket1.title = "#{ticket1.title} - #3" ticket1.priority = Ticket::Priority.lookup(name: '1 low') ticket1.save! list = EventBuffer.list('transaction') list_objects = TransactionDispatcher.get_uniq_changes(list) assert_equal('some notification event test 1', list_objects['Ticket'][ticket1.id][:changes]['title'][0]) assert_equal('some notification event test 1 - #2 - #3', list_objects['Ticket'][ticket1.id][:changes]['title'][1]) assert_not(list_objects['Ticket'][ticket1.id][:changes]['priority']) assert_equal(2, list_objects['Ticket'][ticket1.id][:changes]['priority_id'][0]) assert_equal(1, list_objects['Ticket'][ticket1.id][:changes]['priority_id'][1]) end test 'ticket notification - out of office' do # create ticket in group ticket1 = Ticket.create!( title: 'some notification test out of office', group: Group.lookup(name: 'TicketNotificationTest'), customer: @customer, owner_id: @agent2.id, # state: Ticket::State.lookup(name: 'new'), # priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: @customer.id, created_by_id: @customer.id, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message', internal: false, sender: Ticket::Article::Sender.where(name: 'Customer').first, type: Ticket::Article::Type.where(name: 'email').first, updated_by_id: @customer.id, created_by_id: @customer.id, ) assert(ticket1, 'ticket created - ticket notification simple') perform_enqueued_jobs commit_transaction: true # verify notifications to @agent1 + @agent2 assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, @agent1, 'email'), ticket1.id) assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, @agent2, 'email'), ticket1.id) assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, @agent3, 'email'), ticket1.id) assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, @agent4, 'email'), ticket1.id) @agent2.out_of_office = true @agent2.preferences[:out_of_office_text] = 'at the doctor' @agent2.out_of_office_replacement_id = @agent3.id @agent2.out_of_office_start_at = Time.zone.today - 2.days @agent2.out_of_office_end_at = Time.zone.today + 2.days @agent2.save! # create ticket in group ticket2 = Ticket.create!( title: 'some notification test out of office', group: Group.lookup(name: 'TicketNotificationTest'), customer: @customer, owner_id: @agent2.id, # state: Ticket::State.lookup(name: 'new'), # priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: @customer.id, created_by_id: @customer.id, ) Ticket::Article.create!( ticket_id: ticket2.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message', internal: false, sender: Ticket::Article::Sender.where(name: 'Customer').first, type: Ticket::Article::Type.where(name: 'email').first, updated_by_id: @customer.id, created_by_id: @customer.id, ) assert(ticket2, 'ticket created - ticket notification simple') perform_enqueued_jobs commit_transaction: true # verify notifications to @agent1 + @agent2 assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, @agent1, 'email'), ticket2.id) assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket2, @agent2, 'email'), ticket2.id) assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket2, @agent3, 'email'), ticket2.id) assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, @agent4, 'email'), ticket2.id) # update ticket attributes ticket2.title = "#{ticket2.title} - #2" ticket2.priority = Ticket::Priority.lookup(name: '3 high') ticket2.save! perform_enqueued_jobs commit_transaction: true # verify notifications to @agent1 + @agent2 assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, @agent1, 'email'), ticket2.id) assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket2, @agent2, 'email'), ticket2.id) assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket2, @agent3, 'email'), ticket2.id) assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, @agent4, 'email'), ticket2.id) @agent3.out_of_office = true @agent3.preferences[:out_of_office_text] = 'at the doctor' @agent3.out_of_office_replacement_id = @agent4.id @agent3.out_of_office_start_at = Time.zone.today - 2.days @agent3.out_of_office_end_at = Time.zone.today + 2.days @agent3.save! # update ticket attributes ticket2.title = "#{ticket2.title} - #3" ticket2.priority = Ticket::Priority.lookup(name: '3 high') ticket2.save! perform_enqueued_jobs commit_transaction: true # verify notifications to @agent1 + @agent2 assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, @agent1, 'email'), ticket2.id) assert_equal(3, NotificationFactory::Mailer.already_sent?(ticket2, @agent2, 'email'), ticket2.id) assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket2, @agent3, 'email'), ticket2.id) assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket2, @agent4, 'email'), ticket2.id) end test 'ticket notification template' do # create ticket in group ticket1 = Ticket.create!( title: 'some notification template test 1 Bobs\'s resumé', group: Group.lookup(name: 'TicketNotificationTest'), customer: @customer, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: @customer.id, created_by_id: @customer.id, ) article = Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message\nnewline1 abc\nnewline2", internal: false, sender: Ticket::Article::Sender.where(name: 'Customer').first, type: Ticket::Article::Type.where(name: 'email').first, updated_by_id: @customer.id, created_by_id: @customer.id, ) assert(ticket1, 'ticket created - ticket notification template') last_changes = { 'priority_id' => [1, 2], 'pending_time' => [nil, Time.zone.parse('2015-01-11 23:33:47 UTC')], } bg = Transaction::Notification.new( ticket_id: ticket1.id, article_id: article.id, type: 'update', changes: last_changes, user_id: ticket1.updated_by_id, ) # check changed attributes human_changes = bg.human_changes(last_changes, ticket1, @agent2) assert(human_changes['Priority'], 'Check if attributes translated based on ObjectManager::Attribute') assert(human_changes['Pending till'], 'Check if attributes translated based on ObjectManager::Attribute') assert_equal('1 low', human_changes['Priority'][0]) assert_equal('2 normal', human_changes['Priority'][1]) assert_equal('', human_changes['Pending till'][0].to_s) assert_equal('2015-01-11 23:33:47 UTC', human_changes['Pending till'][1].to_s) assert_not(human_changes['priority_id']) assert_not(human_changes['pending_time']) assert_not(human_changes['pending_till']) # en notification result = NotificationFactory::Mailer.template( locale: @agent2.preferences[:locale], timezone: @agent2.preferences[:timezone], template: 'ticket_update', objects: { ticket: ticket1, article: article, recipient: @agent2, changes: human_changes, }, ) assert_match(%r{Bobs's resumé}, result[:subject]) assert_match(%r{Priority}, result[:body]) assert_match(%r{1 low}, result[:body]) assert_match(%r{2 normal}, result[:body]) assert_match(%r{Pending till}, result[:body]) assert_match('01/11/2015 7:33 pm (America/St_Lucia)', result[:body]) assert_match(%r{update}, result[:body]) assert_no_match(%r{pending_till}, result[:body]) assert_no_match(%r{i18n}, result[:body]) human_changes = bg.human_changes(last_changes, ticket1, @agent1) assert(human_changes['Priority'], 'Check if attributes translated based on ObjectManager::Attribute') assert(human_changes['Pending till'], 'Check if attributes translated based on ObjectManager::Attribute') assert_equal('1 niedrig', human_changes['Priority'][0]) assert_equal('2 normal', human_changes['Priority'][1]) assert_equal('', human_changes['Pending till'][0].to_s) assert_equal('2015-01-11 23:33:47 UTC', human_changes['Pending till'][1].to_s) assert_not(human_changes['priority_id']) assert_not(human_changes['pending_time']) assert_not(human_changes['pending_till']) # de & Europe/Berlin notification result = NotificationFactory::Mailer.template( locale: @agent1.preferences[:locale], timezone: @agent1.preferences[:timezone], template: 'ticket_update', objects: { ticket: ticket1, article: article, recipient: @agent1, changes: human_changes, }, ) assert_match(%r{Bobs's resumé}, result[:subject]) assert_match(%r{Priorität}, result[:body]) assert_match(%r{1 niedrig}, result[:body]) assert_match(%r{2 normal}, result[:body]) assert_match(%r{Warten}, result[:body]) assert_match('12.01.2015 00:33 (Europe/Berlin)', result[:body]) assert_match(%r{aktualis}, result[:body]) assert_no_match(%r{pending_till}, result[:body]) assert_no_match(%r{i18n}, result[:body]) last_changes = { title: ['some notification template test old 1', 'some notification template test 1 #2'], priority_id: [2, 3], } bg = Transaction::Notification.new( ticket_id: ticket1.id, article_id: article.id, type: 'update', changes: last_changes, user_id: @customer.id, ) # check changed attributes human_changes = bg.human_changes(last_changes, ticket1, @agent1) assert(human_changes['Title'], 'Check if attributes translated based on ObjectManager::Attribute') assert(human_changes['Priority'], 'Check if attributes translated based on ObjectManager::Attribute') assert_equal('2 normal', human_changes['Priority'][0]) assert_equal('3 hoch', human_changes['Priority'][1]) assert_equal('some notification template test old 1', human_changes['Title'][0]) assert_equal('some notification template test 1 #2', human_changes['Title'][1]) assert_not(human_changes['priority_id']) assert_not(human_changes['pending_time']) assert_not(human_changes['pending_till']) # de notification result = NotificationFactory::Mailer.template( locale: @agent1.preferences[:locale], timezone: @agent1.preferences[:timezone], template: 'ticket_update', objects: { ticket: ticket1, article: article, recipient: @agent1, changes: human_changes, } ) assert_match(%r{Bobs's resumé}, result[:subject]) assert_match(%r{Titel}, result[:body]) assert_no_match(%r{Title}, result[:body]) assert_match(%r{some notification template test old 1}, result[:body]) assert_match(%r{some notification template test 1 #2}, result[:body]) assert_match(%r{Priorität}, result[:body]) assert_no_match(%r{Priority}, result[:body]) assert_match(%r{3 hoch}, result[:body]) assert_match(%r{2 normal}, result[:body]) assert_match(%r{aktualisier}, result[:body]) human_changes = bg.human_changes(last_changes, ticket1, @agent2) # en notification result = NotificationFactory::Mailer.template( locale: @agent2.preferences[:locale], timezone: @agent2.preferences[:timezone], template: 'ticket_update', objects: { ticket: ticket1, article: article, recipient: @agent2, changes: human_changes, } ) assert_match(%r{Bobs's resumé}, result[:subject]) assert_match(%r{Title}, result[:body]) assert_match(%r{some notification template test old 1}, result[:body]) assert_match(%r{some notification template test 1 #2}, result[:body]) assert_match(%r{Priority}, result[:body]) assert_match(%r{3 high}, result[:body]) assert_match(%r{2 normal}, result[:body]) assert_no_match(%r{Pending till}, result[:body]) assert_no_match(%r{2015-01-11 23:33:47 UTC}, result[:body]) assert_match(%r{update}, result[:body]) assert_no_match(%r{pending_till}, result[:body]) assert_no_match(%r{i18n}, result[:body]) # en notification ticket1.escalation_at = Time.zone.parse('2019-04-01T10:00:00Z') result = NotificationFactory::Mailer.template( locale: @agent2.preferences[:locale], timezone: @agent2.preferences[:timezone], template: 'ticket_escalation', objects: { ticket: ticket1, article: article, recipient: @agent2, } ) assert_match('Escalated ticket (some notification template test 1 Bobs\'s resumé', result[:subject]) assert_match('escalated since "04/01/2019 6:00 am (America/St_Lucia)"!', result[:body]) end end