# Copyright (C) 2012-2023 Zammad Foundation, https://zammad-foundation.org/ class Integration::CtiController < ApplicationController skip_before_action :verify_csrf_token before_action :check_configured, :check_token # notify about inbound call / block inbound call def event local_params = ActiveSupport::HashWithIndifferentAccess.new(params.permit!.to_h) cti = Cti::Driver::Cti.new(params: local_params, config: config_integration) result = cti.process # check if inbound call should get rejected if result[:action] == 'reject' response_ok(action: 'reject', reason: 'busy') return true end # check if outbound call changes the outbound caller_id if result[:action] == 'set_caller_id' data = { action: 'dial', caller_id: result[:params][:from_caller_id], number: result[:params][:to_caller_id], } response_ok(data) return true end if result[:action] == 'invalid_direction' response_error(__("Invalid 'direction'!")) return true end response_ok({}) end private def check_token if Setting.get('cti_token') != params[:token] response_unauthorized(__('Invalid token, please contact your admin!')) return end true end def check_configured http_log_config facility: 'cti' if !Setting.get('cti_integration') response_error(__('Feature is disabled, please contact your administrator!')) return end if config_integration.blank? || config_integration[:inbound].blank? || config_integration[:outbound].blank? response_error(__('Feature not configured, please contact your admin!')) return end true end def config_integration @config_integration ||= Setting.get('cti_config') end def response_error(error) render json: { error: error }, status: :unprocessable_entity end def response_unauthorized(error) render json: { error: error }, status: :unauthorized end def response_ok(data) render json: data, status: :ok end end