#{ticket.title}
_<#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}|Ticket##{ticket.number}>: Escaladat la #{ticket.escalation_at}_{ticket.escalation_at}_.
Tichetul (#{ticket.title}) de la „#{ticket.customer.longname}” a fost escaladat la „#{ticket.escalation_at}”!

<% if @objects[:article] %>
#{article.body_as_text}
<% end %>