# #{ticket.title}
_<#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}|Ticket##{ticket.number}> : Escaladé le #{ticket.escalation_at}_
Le ticket (#{ticket.title}) de "#{ticket.customer.longname}" a été escaladé le "#{ticket.escalation_at}" !

<% if @objects[:article] %>
#{article.body_as_text}
<% end %>