# #{ticket.title} _<#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}|Ticket##{ticket.number}>: Escalated at #{ticket.escalation_at}_ The ticket (#{ticket.title}) from "#{ticket.customer.longname}" has been escalated since "#{ticket.escalation_at}"! <% if @objects[:article] %> #{article.body_as_text} <% end %>