# #{ticket.title} _<#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}|Ticket##{ticket.number}>: Eskalován #{ticket.escalation_at}_ Ticket (#{ticket.title}) od "#{ticket.customer.longname}" je v eskalaci od "#{ticket.escalation_at}"! <% if @objects[:article] %> #{article.body_as_text} <% end %>