Geëscaleerd ticket (#{ticket.title})

<div>Hallo #{recipient.firstname},</div>
<br>
<div>Het ticket (#{ticket.title}) van "<b>#{ticket.customer.longname}</b>" is geëscaleerd sinds "#{ticket.escalation_at}"!</div>
<br>
<% if @objects[:article] %>
   <div>
   Informatie:
   <blockquote type="cite">
   #{article.body_as_html}
   </blockquote>
   </div>
<% end %>
<br>
<div>
   <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}" target="zammad_app">Bekijk dit in #{config.product_name}</a>
</div>