New ticket (#{ticket.title})
Hi #{recipient.firstname},

The new ticket (#{ticket.title}) has been created by "#{current_user.longname}".

Group: #{ticket.group.name}
Owner: #{ticket.owner.fullname}
State: #{t(ticket.state.name)}

<% if @objects[:article] %>
Information:
#{article.body_as_html}
<% end %>
View this in #{config.product_name}