Artigo do chamado atualizado (#{ticket.title})
Olá #{recipient.firstname},

<%= @objects[:article].preferences.dig('whatsapp', 'reaction', 'author') %> reagiu com um <%= @objects[:article].preferences.dig('whatsapp', 'reaction', 'emoji') %> à mensagem de #{article.created_by.fullname}:

<% if @objects[:article] %>
#{article.body_as_html}
<% end %>
Ver isto no #{config.product_name}