Updated ticket article (#{ticket.title})
Hi #{recipient.firstname},
<%= @objects[:article].preferences.dig('whatsapp', 'reaction', 'author') %> reacted with a <%= @objects[:article].preferences.dig('whatsapp', 'reaction', 'emoji') %> to message from #{article.created_by.fullname}:
<% if @objects[:article] %>
<% end %>