# Copyright (C) 2012-2024 Zammad Foundation, https://zammad-foundation.org/ # Schedules a backgrond communication job for new email articles. module Ticket::Article::EnqueueCommunicateEmailJob extend ActiveSupport::Concern included do after_create :ticket_article_enqueue_communicate_email_job end private def ticket_article_enqueue_communicate_email_job # return if we run import mode return true if Setting.get('import_mode') # only do send email if article got created via application_server (e. g. not # if article and sender type is set via *.postmaster) return true if ApplicationHandleInfo.postmaster? # if sender is customer, do not communicate return true if !sender_id sender = Ticket::Article::Sender.lookup(id: sender_id) return true if sender.nil? return true if sender.name == 'Customer' # only apply on emails return true if !type_id type = Ticket::Article::Type.lookup(id: type_id) return true if type.nil? return true if type.name != 'email' # send background job TicketArticleCommunicateEmailJob.perform_later(id) end end