# #{ticket.title}
_<#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}|Ticket##{ticket.number}>: Mun hækka forgang þann #{ticket.escalation_at}_
Beiðni (#{ticket.title}) frá "#{ticket.customer.longname}" mun hækki í forgangi þann "#{ticket.escalation_at}"!

<% if @objects[:article] %>
#{article.body_as_text}
<% end %>