# Copyright (C) 2012-2024 Zammad Foundation, https://zammad-foundation.org/ module Import module OTRS module Helper extend self private def from_mapping(record) result = {} # use the mapping of the class in which # this module gets extended self.class::MAPPING.each do |key_sym, value| key = key_sym.to_s next if !record.key?(key) result[value] = record[key] end result end def active?(record) case record['ValidID'].to_s when '3', '2', '0' false else true end end end end end