工單 (#{ticket.title}) 已被升級

<div>你好, #{recipient.firstname}:</div>
<br>
<div>來自客戶 "<b>#{ticket.customer.longname}</b>" 標題為 (#{ticket.title}) 的工單自 "#{ticket.escalation_at}" 起已經被升級, 請盡速處理!</div>
<br>
<% if @objects[:article] %>
  <div>
  #{t('Information')}:
  <blockquote type="cite">
  #{article.body_as_html}
  </blockquote>
  </div>
<% end %>
<br>
<div>
  <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}" target="zammad_app">#{t('View this in Zammad')}</a>
</div>