 Martin Gruner
|
24c3bdfd87
Maintenance: Update copyright header.
|
2 years ago |
|
Mantas Masalskis
|
c7f7af1199
Fixes #3140 - Update time SLAs escalates tickets with agent response.
|
2 years ago |
|
Martin Gruner
|
5df98684da
Maintenance: Update copyright information and add a new rubocop cop to watch over it.
|
3 years ago |
|
Mantas Masalskis
|
3330fe9ce7
Fixes #3551 - First response doesn't get solved after answering and state change to pending reminder.
|
3 years ago |
|
Mantas Masalskis
|
1aa4e68c6c
Refactoring: SLA and Escalation logic. Fixes #3410, fixes #3140, fixes #2579.
|
3 years ago |
