Commit History

Author SHA1 Message Date
  Martin Edenhofer 28fe4fa80b Update user with default preferences based on permissions. 8 years ago
  Martin Edenhofer 3caaad2f7f Moved escalation calculation from after_create/after_update to before_create/before_update to have only one ticket save action. 8 years ago
  Martin Edenhofer e56ed8eeca Moved signature detection to transaction module. 8 years ago
  Martin Edenhofer a102057506 Added slack integration. 8 years ago
  Martin Edenhofer 44a0eed6d8 In certain cases puma does not set application root. Moved to set cache_store via config/application.rb. 8 years ago
  Martin Edenhofer e2ba5ac576 Updated preferences_default_by_role. 8 years ago
  Martin Edenhofer c34a407651 Added support of default preferences and implemented agent notifications based on preferences settings. 8 years ago
  Martin Edenhofer e7f93ce103 Moved to background job for escalation recalculation work. 9 years ago
  Martin Edenhofer 2d6515a59f Fixed renamed file name. 9 years ago
  Martin Edenhofer 4029987caa Detect signature for users. Added signature lookup for new customer articles. 9 years ago
  Martin Edenhofer ad1b9b18bf Upgrade to rails 4.2.4. 9 years ago
  Martin Edenhofer b170312d8e Added reopen dashboard stats. 9 years ago
  Martin Edenhofer 9965a7587a Merged article changes on ticket into one observer to do ticket.save only once. 9 years ago
  Martin Edenhofer e474ac197a Applied rubocop Style/EmptyLines. 9 years ago
  Martin Edenhofer bd1db72b9b Applied rubocop Style/TrailingBlankLines. 9 years ago
  Thorsten Eckel ce58d465c0 Corrected with rubocop cop 'Style/HashSyntax'. 9 years ago
  Thorsten Eckel a70b3cfc89 Corrected with rubocop cop 'Style/StringLiterals'. 9 years ago
  Martin Edenhofer efb163b384 Reassign organization of ticket if customers organization has changed. 9 years ago
  Martin Edenhofer f7b0473daa Added event module to set online notifications of merged and close tickets to seen. 9 years ago
  Martin Edenhofer 6db57a6509 Added new ref touch and tests. 9 years ago
  Martin Edenhofer be31823d89 Improved cache backend. Heavy reduce of sql queries. 9 years ago
  Martin Edenhofer 412f868d42 Improved rendering of profile pages. Added touch to customer and organization if ticket has changed. 9 years ago
  Martin Edenhofer 0132c9b355 Removed not needed line. 10 years ago
  Martin Edenhofer 6b21e155e9 Moved to new history api. 11 years ago
  Martin Edenhofer 4e2288e9a4 Added generic activity stream support. 11 years ago
  Martin Edenhofer 0ed5cbe741 Fixed require of level 1. 11 years ago
  Martin Edenhofer 4ca49d6136 Moved to rails4. 11 years ago
  Martin Edenhofer e9a21228ec Rails4 migration. 11 years ago
  Martin Edenhofer 04854f8b07 Moved to new router style. 11 years ago
  Martin Edenhofer 59c4f77e3e Added config option for REST api base path on server and on site client. Currently on both "/api/v1" is used. 11 years ago
  Martin Edenhofer bd2310f88e Converted to config option, thanks to Roy! 11 years ago
  Martin Edenhofer 87a4d1eb34 Moved generation of geo data to observer to keep model small. 11 years ago
  Martin Edenhofer cbca117f72 Added admin session management. 11 years ago
  Martin Edenhofer 53a0ee3eab Moved to support client notify via module application base. 11 years ago
  Martin Edenhofer ff5d44bd24 Implemented server push if ticket, article or user has changed. 11 years ago
  Martin Edenhofer f7f55c52f0 Init version of SLA calculation. 11 years ago
  Martin Edenhofer 314c545671 Reset ticket state new (set it to open) on first communication with customer. 11 years ago
  Martin Edenhofer ef2f55cfee Implemented import mode (disabled sending emails, stop executing of not needed triggers). 12 years ago
  Martin Edenhofer 998a7f55d4 Fixed autoload issues. 12 years ago
  Martin Edenhofer b125b1a2ee Enable threaded mode. 12 years ago
  Martin Edenhofer 621f8ce0f0 Modular reimplementation of open/closed tickets counter. 12 years ago
  Martin Edenhofer 9a9d21470e Only do cache cleanup if cache already exists. 12 years ago
  Martin Edenhofer 5b988d073c Moved to rails cache. 12 years ago
  Martin Edenhofer 2c325454a1 Added first user also to all groups (master agent). 12 years ago
  Martin Edenhofer 2a5d4954ab Init version. 12 years ago