 Martin Gruner
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24c3bdfd87
Maintenance: Update copyright header.
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2 years ago |
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Mantas Masalskis
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c7f7af1199
Fixes #3140 - Update time SLAs escalates tickets with agent response.
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3 years ago |
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Martin Gruner
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5df98684da
Maintenance: Update copyright information and add a new rubocop cop to watch over it.
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3 years ago |
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Mantas Masalskis
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3330fe9ce7
Fixes #3551 - First response doesn't get solved after answering and state change to pending reminder.
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3 years ago |
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Mantas Masalskis
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1aa4e68c6c
Refactoring: SLA and Escalation logic. Fixes #3410, fixes #3140, fixes #2579.
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3 years ago |
