 Martin Edenhofer
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622419ac75
Fixed pod.
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11 years ago |
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Martin Edenhofer
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9fa835014d
Split of app/model/ticket.rb to app/model/ticket/search.rb and app/model/permission.rb.
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11 years ago |
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Martin Edenhofer
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4b623f9e8e
Split of app/model/ticket.rb to app/model/ticket/search.rb and app/model/permission.rb.
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11 years ago |
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Martin Edenhofer
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4c4c1e599f
Split of app/model/ticket.rb to app/model/ticket/subject.rb and app/model/ticketoverview.rb.
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11 years ago |
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Martin Edenhofer
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59876576c9
Added more docu, moved escalation to extra file.
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11 years ago |
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Martin Edenhofer
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e4381827ab
Moved to separate Ticket::Number class/adapter.
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11 years ago |
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Martin Edenhofer
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39a0fde251
Moved check if escalation is ignored to Ticket::State.ignore_escalation?, thanks to Roy!
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11 years ago |
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Martin Edenhofer
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c139ea0e1f
Removed duplicate code, moved logic to model (Ticket::State.by_category), thanks to Roy!
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11 years ago |
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Martin Edenhofer
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9224a183e7
Added more tests for pending->close or pending->open->pending-close. Thanks to Katia for some hints to improved the logic.
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11 years ago |
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Martin Edenhofer
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53a0ee3eab
Moved to support client notify via module application base.
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11 years ago |
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Martin Edenhofer
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52e6510a34
Fixed history unit tests.
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11 years ago |
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Martin Edenhofer
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b82a262de9
Merge branch 'feature/history_rewrite' into develop
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11 years ago |
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Martin Edenhofer
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7a2ab735a9
Merge branch 'feature/suspend_escalation' into develop
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11 years ago |
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Martin Edenhofer
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a8dd0cd3ee
Call private method without self.methode.
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11 years ago |
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Martin Edenhofer
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a2aaa8c2ce
Small improvement to make escalation_calculation() smaller.
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11 years ago |
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Martin Edenhofer
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710773255e
Fixed from global start time to local start time.
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11 years ago |
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Martin Edenhofer
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d313170d87
Fixed "self.close_time_in_min == escalation_suspend(" issue.
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11 years ago |
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Johannes Nickel
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02c2713856
fest zum test
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11 years ago |
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Martin Edenhofer
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c6e32501f6
Added some fixes to support TimeCalculation without config and timezone.
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11 years ago |
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Johannes Nickel
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e127028f1d
transfer
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11 years ago |
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Martin Edenhofer
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c2010124f5
Code reformattingand code layout beautying.
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11 years ago |
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Johannes Nickel
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26445e01e3
'alten' stand wieder hergestellt
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11 years ago |
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Martin Edenhofer
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d1700945d8
Improved API, renamed methodes.
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11 years ago |
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Martin Edenhofer
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d4068d9359
Added more comments.
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11 years ago |
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Martin Edenhofer
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9e22395969
Removed not needed param.
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11 years ago |
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Martin Edenhofer
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9df719b8bf
Rewrite of business time calculation. Is now working with timezones.
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11 years ago |
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Martin Edenhofer
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3e3f268566
Added support of timezones in escalation calculation.
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11 years ago |
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Martin Edenhofer
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d3fa04b683
Split ticket.rb in sub modules.
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11 years ago |
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Martin Edenhofer
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65d9f58ebe
Improved performance - reduced sql queries.
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11 years ago |
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Martin Edenhofer
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d2d321a1d4
Moved created_by_id and updated_by_id to application_model.rb as generic/transparent action. Params need not be used as arguments anymore.
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11 years ago |
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Martin Edenhofer
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4f3cfb8e74
Added some bugfixes for escalation calculation.
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11 years ago |
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Martin Edenhofer
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3462ad9aa0
Fixed UTC issue.
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11 years ago |
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Martin Edenhofer
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a702e39730
Moved to external module for business time calculation.
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11 years ago |
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Martin Edenhofer
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b30ef07940
Improved escalation calculation.
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11 years ago |
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Martin Edenhofer
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315a936bd4
Improved sla calculation. Added Unit Tests.
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11 years ago |
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Martin Edenhofer
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bd9a3353aa
Added time selection for ticket conditions.
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11 years ago |
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Martin Edenhofer
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daa15738f9
Improved sla calculation.
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11 years ago |
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Martin Edenhofer
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f86fa3968c
Reset escalation if no sla is set.
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11 years ago |
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Martin Edenhofer
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f3a51cf78f
Added escalations of UI.
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11 years ago |
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Martin Edenhofer
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f7f55c52f0
Init version of SLA calculation.
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11 years ago |
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Martin Edenhofer
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6982183086
Only show active overviews.
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12 years ago |
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Martin Edenhofer
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8e91657fcd
Added admin interface for overviews.
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12 years ago |
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Martin Edenhofer
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c33985ddaa
Removed empty? check on number_generate().
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12 years ago |
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Martin Edenhofer
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659329f0c8
Do not generate ticket number if already exists.
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12 years ago |
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Martin Edenhofer
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bfb32e6933
Only show configured article types.
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12 years ago |
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Martin Edenhofer
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99b4836921
Show only possibe ticket states.
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12 years ago |
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Martin Edenhofer
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323e279ce5
Renamed ticket_state.ticket_state_type_id to ticket_state.state_type_id.
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12 years ago |
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Martin Edenhofer
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67db493699
Added model cache object (lookup method) to increase performance.
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12 years ago |
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Martin Edenhofer
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ef2f55cfee
Implemented import mode (disabled sending emails, stop executing of not needed triggers).
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12 years ago |
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Martin Edenhofer
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dd82093ca0
Fixed loop to verify is ticket# already exists.
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12 years ago |
