 Martin Edenhofer
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9e20b7d995
Improved API, renamed methodes.
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11 years ago |
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Martin Edenhofer
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d3fa04b683
Split ticket.rb in sub modules.
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11 years ago |
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Martin Edenhofer
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65d9f58ebe
Improved performance - reduced sql queries.
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12 years ago |
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Martin Edenhofer
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d2d321a1d4
Moved created_by_id and updated_by_id to application_model.rb as generic/transparent action. Params need not be used as arguments anymore.
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12 years ago |
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Martin Edenhofer
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4f3cfb8e74
Added some bugfixes for escalation calculation.
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12 years ago |
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Martin Edenhofer
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3462ad9aa0
Fixed UTC issue.
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12 years ago |
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Martin Edenhofer
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a702e39730
Moved to external module for business time calculation.
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12 years ago |
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Martin Edenhofer
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b30ef07940
Improved escalation calculation.
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12 years ago |
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Martin Edenhofer
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315a936bd4
Improved sla calculation. Added Unit Tests.
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12 years ago |
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Martin Edenhofer
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bd9a3353aa
Added time selection for ticket conditions.
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12 years ago |
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Martin Edenhofer
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daa15738f9
Improved sla calculation.
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12 years ago |
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Martin Edenhofer
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f86fa3968c
Reset escalation if no sla is set.
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12 years ago |
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Martin Edenhofer
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f3a51cf78f
Added escalations of UI.
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12 years ago |
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Martin Edenhofer
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f7f55c52f0
Init version of SLA calculation.
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12 years ago |
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Martin Edenhofer
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6982183086
Only show active overviews.
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12 years ago |
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Martin Edenhofer
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8e91657fcd
Added admin interface for overviews.
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12 years ago |
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Martin Edenhofer
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c33985ddaa
Removed empty? check on number_generate().
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12 years ago |
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Martin Edenhofer
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659329f0c8
Do not generate ticket number if already exists.
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12 years ago |
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Martin Edenhofer
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bfb32e6933
Only show configured article types.
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12 years ago |
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Martin Edenhofer
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99b4836921
Show only possibe ticket states.
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12 years ago |
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Martin Edenhofer
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323e279ce5
Renamed ticket_state.ticket_state_type_id to ticket_state.state_type_id.
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12 years ago |
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Martin Edenhofer
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67db493699
Added model cache object (lookup method) to increase performance.
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12 years ago |
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Martin Edenhofer
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ef2f55cfee
Implemented import mode (disabled sending emails, stop executing of not needed triggers).
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12 years ago |
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Martin Edenhofer
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dd82093ca0
Fixed loop to verify is ticket# already exists.
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12 years ago |
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Martin Edenhofer
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b17a1118f1
Fixed generator runtime selection.
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12 years ago |
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Martin Edenhofer
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648eb5ab58
Load the ticket number generator at runtime (to support generator change via config at runtime).
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12 years ago |
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Martin Edenhofer
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4d72dce327
Moved to ticket counter log in database.
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12 years ago |
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Martin Edenhofer
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5e69e1af4e
Added ajax long polling.
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12 years ago |
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Martin Edenhofer
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f2fd9b25c4
Improved error handling.
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12 years ago |
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Martin Edenhofer
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579b58c620
Improved result of ticket order.
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12 years ago |
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Martin Edenhofer
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df141b153a
Improved ticket search.
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12 years ago |
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Martin Edenhofer
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5b1c7d77c3
Added shared organization feature. Customers will be able to watch organization ticket.
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12 years ago |
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Martin Edenhofer
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4af01de102
Reduced count of sql queries.
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12 years ago |
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Martin Edenhofer
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9cc2bfd71e
Improved bulk action and overview.
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12 years ago |
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Martin Edenhofer
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a4db7dd839
Version version of group by.
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12 years ago |
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Martin Edenhofer
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d0a0ebdbc5
Improved table view and added check of name presence of objects.
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12 years ago |
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Martin Edenhofer
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d36732dcf0
Fixed ticket update and bulk action.
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12 years ago |
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Martin Edenhofer
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4c824992ee
Init version of customer panel.
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12 years ago |
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Martin Edenhofer
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6e0bc3edbc
Added link feature init version.
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12 years ago |
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Martin Edenhofer
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d15728f779
Moved to Threads.
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12 years ago |
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Martin Edenhofer
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43600e72dd
Moved to websocket support for ticket overviews.
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12 years ago |
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Martin Edenhofer
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cac0c86d9e
Changed strategy of caching.
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12 years ago |
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Martin Edenhofer
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43d99d266e
Improved caching, moved to websockets.
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12 years ago |
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Martin Edenhofer
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b2209ff868
Moved to websockets.
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12 years ago |
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Martin Edenhofer
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e6f4bd021f
Improved overview pagination in ticket zoom.
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12 years ago |
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Martin Edenhofer
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88aa1a1b6c
Added ticket zoom previous/next pagination.
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12 years ago |
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Martin Edenhofer
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bd1689ca06
Removed also ticket history and articles if ticket will be deleted.
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12 years ago |
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Martin Edenhofer
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3d1ab793e7
Added merge_to().
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12 years ago |
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Martin Edenhofer
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7ef022c662
Added possibility to get plain email.
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12 years ago |
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Martin Edenhofer
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384f4da62d
Added missing class.
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12 years ago |
