 Martin Gruner
|
721f7b2173
Maintenance: Add missing uniqueness validators on Rails level.
|
10 months ago |
|
Dominik Klein
|
e054d6ca79
Maintenance: Update copyright information.
|
11 months ago |
|
Rolf Schmidt
|
635438210c
Fixes #4868 - Error when selecting Group in core workflow.
|
1 year ago |
|
Martin Gruner
|
b0bd467fa9
Maintenance: Improve handling and translatability of custom Rails model error messages.
|
1 year ago |
|
Martin Gruner
|
a69fc3a451
Maintenance: Force usage of 'reorder' instead of 'order'.
|
1 year ago |
|
Florian Liebe
|
9dfc232536
Maintenance: Update copyright information.
|
1 year ago |
|
Martin Gruner
|
24c3bdfd87
Maintenance: Update copyright header.
|
3 years ago |
|
Rolf Schmidt
|
f3d3eefc46
Fixes #3871 - Wrong SLA is used (alphabetical order is ignored).
|
3 years ago |
|
Mantas Masalskis
|
c7f7af1199
Fixes #3140 - Update time SLAs escalates tickets with agent response.
|
3 years ago |
|
Rolf Schmidt
|
041c0d61ef
Follow up fa4577d463aa50d645b000f3ce4959271610981f - Fixes #3710 - Unable to close tickets in certran cases if core workflow is used.
|
3 years ago |
|
Rolf Schmidt
|
05a471f90d
Fixes #3709, #Fixes 1262 - Core Workflow implementation
|
3 years ago |
|
Martin Gruner
|
5df98684da
Maintenance: Update copyright information and add a new rubocop cop to watch over it.
|
3 years ago |
|
Mantas Masalskis
|
1aa4e68c6c
Refactoring: SLA and Escalation logic. Fixes #3410, fixes #3140, fixes #2579.
|
3 years ago |
|
Thorsten Eckel
|
5745fa46bd
Bumps [rails](https://github.com/rails/rails) from 5.1.7 to 5.2.3.
|
5 years ago |
|
Thorsten Eckel
|
5f3c793f37
Refactoring: Fixed autoloading issues and workarounds by doing dependency requirement the "Rails Way".
|
6 years ago |
|
Rolf Schmidt
|
fa454abf3a
Reworked file structure of concerns.
|
7 years ago |
|
Rolf Schmidt
|
f4272315ac
Fixed issue #874 - Misconfigured Trigger can cause silent failures/backtrace.
|
7 years ago |
|
Thorsten Eckel
|
ef6fbe8f2a
Refactoring: Splitted ApplicationModel into multiple concerns. Notice: Includes object some method name changes.
|
7 years ago |
|
Martin Edenhofer
|
c71b0d36d4
Updated copyright.
|
8 years ago |
|
Martin Edenhofer
|
30e28e71f6
Added asset support for jobs, overviews and slas.
|
8 years ago |
|
Martin Edenhofer
|
e7f93ce103
Moved to background job for escalation recalculation work.
|
9 years ago |
|
Martin Edenhofer
|
a9e65611fe
Moved to biz for working time calculations. Moved to new sla model.
|
9 years ago |
|
Thorsten Eckel
|
71700779df
Corrected with rubocop cop 'Style/EmptyLinesAroundAccessModifier'.
|
9 years ago |
|
Thorsten Eckel
|
ce58d465c0
Corrected with rubocop cop 'Style/HashSyntax'.
|
9 years ago |
|
Martin Edenhofer
|
d18ef99f78
Updated header.
|
11 years ago |
|
Martin Edenhofer
|
0ed5cbe741
Fixed require of level 1.
|
11 years ago |
|
Martin Edenhofer
|
d49478d582
Improved naming.
|
11 years ago |
|
Martin Edenhofer
|
c2010124f5
Code reformattingand code layout beautying.
|
11 years ago |
|
Martin Edenhofer
|
65d9f58ebe
Improved performance - reduced sql queries.
|
11 years ago |
|
Martin Edenhofer
|
72778a2d78
Improved escalation notice.
|
11 years ago |
|
Martin Edenhofer
|
f3a51cf78f
Added escalations of UI.
|
11 years ago |
|
Martin Edenhofer
|
8436f292c7
Added init version of sla's.
|
12 years ago |
