 Florian Liebe
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9dfc232536
Maintenance: Update copyright information.
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1 year ago |
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Martin Gruner
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24c3bdfd87
Maintenance: Update copyright header.
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2 years ago |
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Rolf Schmidt
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f3d3eefc46
Fixes #3871 - Wrong SLA is used (alphabetical order is ignored).
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2 years ago |
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Mantas Masalskis
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c7f7af1199
Fixes #3140 - Update time SLAs escalates tickets with agent response.
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2 years ago |
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Rolf Schmidt
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041c0d61ef
Follow up fa4577d463aa50d645b000f3ce4959271610981f - Fixes #3710 - Unable to close tickets in certran cases if core workflow is used.
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3 years ago |
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Rolf Schmidt
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05a471f90d
Fixes #3709, #Fixes 1262 - Core Workflow implementation
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3 years ago |
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Martin Gruner
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5df98684da
Maintenance: Update copyright information and add a new rubocop cop to watch over it.
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3 years ago |
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Mantas Masalskis
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1aa4e68c6c
Refactoring: SLA and Escalation logic. Fixes #3410, fixes #3140, fixes #2579.
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3 years ago |
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Thorsten Eckel
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5745fa46bd
Bumps [rails](https://github.com/rails/rails) from 5.1.7 to 5.2.3.
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5 years ago |
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Thorsten Eckel
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5f3c793f37
Refactoring: Fixed autoloading issues and workarounds by doing dependency requirement the "Rails Way".
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6 years ago |
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Rolf Schmidt
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fa454abf3a
Reworked file structure of concerns.
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7 years ago |
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Rolf Schmidt
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f4272315ac
Fixed issue #874 - Misconfigured Trigger can cause silent failures/backtrace.
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7 years ago |
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Thorsten Eckel
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ef6fbe8f2a
Refactoring: Splitted ApplicationModel into multiple concerns. Notice: Includes object some method name changes.
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7 years ago |
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Martin Edenhofer
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c71b0d36d4
Updated copyright.
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8 years ago |
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Martin Edenhofer
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30e28e71f6
Added asset support for jobs, overviews and slas.
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8 years ago |
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Martin Edenhofer
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e7f93ce103
Moved to background job for escalation recalculation work.
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8 years ago |
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Martin Edenhofer
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a9e65611fe
Moved to biz for working time calculations. Moved to new sla model.
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9 years ago |
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Thorsten Eckel
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71700779df
Corrected with rubocop cop 'Style/EmptyLinesAroundAccessModifier'.
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9 years ago |
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Thorsten Eckel
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ce58d465c0
Corrected with rubocop cop 'Style/HashSyntax'.
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9 years ago |
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Martin Edenhofer
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d18ef99f78
Updated header.
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10 years ago |
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Martin Edenhofer
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0ed5cbe741
Fixed require of level 1.
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11 years ago |
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Martin Edenhofer
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d49478d582
Improved naming.
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11 years ago |
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Martin Edenhofer
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c2010124f5
Code reformattingand code layout beautying.
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11 years ago |
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Martin Edenhofer
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65d9f58ebe
Improved performance - reduced sql queries.
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11 years ago |
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Martin Edenhofer
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72778a2d78
Improved escalation notice.
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11 years ago |
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Martin Edenhofer
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f3a51cf78f
Added escalations of UI.
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11 years ago |
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Martin Edenhofer
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8436f292c7
Added init version of sla's.
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11 years ago |
