 Thorsten Eckel
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fbeccbc85c
Updated to latest rubocop version.
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6 years ago |
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Martin Edenhofer
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050f5527e6
Fixed issue #1920 - Sometimes notifications are note marked as seen if somebody else already closed the ticketed.
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6 years ago |
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Martin Edenhofer
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a987c10051
Improved usage (autoset) of origin_by of article model.
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6 years ago |
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Thorsten Eckel
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705487154c
Applied changes for Rubocop 0.51.
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7 years ago |
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Jens Pfeifer
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533b44af8f
Updated to rails 5.0.
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7 years ago |
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Martin Edenhofer
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fffca5b549
Fixed issue #1375 - assignment_timeout in group settings has no effect.
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7 years ago |
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Rolf Schmidt
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bcd8edc286
Fixed issue #206 - Wrong recipient on reply to Received call.
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7 years ago |
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Martin Edenhofer
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d34112a99f
Telegram support and split of channel controllers into separate files. Thanks to @schurig
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7 years ago |
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Martin Edenhofer
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28fe4fa80b
Update user with default preferences based on permissions.
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8 years ago |
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Martin Edenhofer
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3caaad2f7f
Moved escalation calculation from after_create/after_update to before_create/before_update to have only one ticket save action.
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8 years ago |
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Martin Edenhofer
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e56ed8eeca
Moved signature detection to transaction module.
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8 years ago |
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Martin Edenhofer
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a102057506
Added slack integration.
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8 years ago |
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Martin Edenhofer
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44a0eed6d8
In certain cases puma does not set application root. Moved to set cache_store via config/application.rb.
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8 years ago |
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Martin Edenhofer
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e2ba5ac576
Updated preferences_default_by_role.
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8 years ago |
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Martin Edenhofer
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c34a407651
Added support of default preferences and implemented agent notifications based on preferences settings.
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8 years ago |
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Martin Edenhofer
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e7f93ce103
Moved to background job for escalation recalculation work.
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9 years ago |
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Martin Edenhofer
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2d6515a59f
Fixed renamed file name.
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9 years ago |
|
Martin Edenhofer
|
4029987caa
Detect signature for users. Added signature lookup for new customer articles.
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9 years ago |
|
Martin Edenhofer
|
ad1b9b18bf
Upgrade to rails 4.2.4.
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9 years ago |
|
Martin Edenhofer
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b170312d8e
Added reopen dashboard stats.
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9 years ago |
|
Martin Edenhofer
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9965a7587a
Merged article changes on ticket into one observer to do ticket.save only once.
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9 years ago |
|
Martin Edenhofer
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e474ac197a
Applied rubocop Style/EmptyLines.
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9 years ago |
|
Martin Edenhofer
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bd1db72b9b
Applied rubocop Style/TrailingBlankLines.
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9 years ago |
|
Thorsten Eckel
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ce58d465c0
Corrected with rubocop cop 'Style/HashSyntax'.
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9 years ago |
|
Thorsten Eckel
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a70b3cfc89
Corrected with rubocop cop 'Style/StringLiterals'.
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9 years ago |
|
Martin Edenhofer
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efb163b384
Reassign organization of ticket if customers organization has changed.
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9 years ago |
|
Martin Edenhofer
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f7b0473daa
Added event module to set online notifications of merged and close tickets to seen.
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9 years ago |
|
Martin Edenhofer
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6db57a6509
Added new ref touch and tests.
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9 years ago |
|
Martin Edenhofer
|
be31823d89
Improved cache backend. Heavy reduce of sql queries.
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9 years ago |
|
Martin Edenhofer
|
412f868d42
Improved rendering of profile pages. Added touch to customer and organization if ticket has changed.
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9 years ago |
|
Martin Edenhofer
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0132c9b355
Removed not needed line.
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10 years ago |
|
Martin Edenhofer
|
6b21e155e9
Moved to new history api.
|
11 years ago |
|
Martin Edenhofer
|
4e2288e9a4
Added generic activity stream support.
|
11 years ago |
|
Martin Edenhofer
|
0ed5cbe741
Fixed require of level 1.
|
11 years ago |
|
Martin Edenhofer
|
4ca49d6136
Moved to rails4.
|
11 years ago |
|
Martin Edenhofer
|
e9a21228ec
Rails4 migration.
|
11 years ago |
|
Martin Edenhofer
|
04854f8b07
Moved to new router style.
|
11 years ago |
|
Martin Edenhofer
|
59c4f77e3e
Added config option for REST api base path on server and on site client. Currently on both "/api/v1" is used.
|
11 years ago |
|
Martin Edenhofer
|
bd2310f88e
Converted to config option, thanks to Roy!
|
11 years ago |
|
Martin Edenhofer
|
87a4d1eb34
Moved generation of geo data to observer to keep model small.
|
11 years ago |
|
Martin Edenhofer
|
cbca117f72
Added admin session management.
|
11 years ago |
|
Martin Edenhofer
|
53a0ee3eab
Moved to support client notify via module application base.
|
11 years ago |
|
Martin Edenhofer
|
ff5d44bd24
Implemented server push if ticket, article or user has changed.
|
11 years ago |
|
Martin Edenhofer
|
f7f55c52f0
Init version of SLA calculation.
|
11 years ago |
|
Martin Edenhofer
|
314c545671
Reset ticket state new (set it to open) on first communication with customer.
|
12 years ago |
|
Martin Edenhofer
|
ef2f55cfee
Implemented import mode (disabled sending emails, stop executing of not needed triggers).
|
12 years ago |
|
Martin Edenhofer
|
998a7f55d4
Fixed autoload issues.
|
12 years ago |
|
Martin Edenhofer
|
b125b1a2ee
Enable threaded mode.
|
12 years ago |
|
Martin Edenhofer
|
621f8ce0f0
Modular reimplementation of open/closed tickets counter.
|
12 years ago |
|
Martin Edenhofer
|
9a9d21470e
Only do cache cleanup if cache already exists.
|
12 years ago |
