Renamed "Overviews" to "Tickets".

app/assets/javascripts/app/controllers/ticket_overview.coffee

@@ -739,4 +739,4 @@ class TicketOverviewRouter extends App.ControllerPermanent
 App.Config.set( 'ticket/view', TicketOverviewRouter, 'Routes' )
 App.Config.set( 'ticket/view/:view', TicketOverviewRouter, 'Routes' )
 App.Config.set( 'TicketOverview', { controller: 'TicketOverview', authentication: true }, 'permanentTask' )
-App.Config.set( 'TicketOverview', { prio: 1000, parent: '', name: 'Overviews', target: '#ticket/view', role: ['Agent', 'Customer'], class: 'overviews' }, 'NavBar' )
+App.Config.set( 'TicketOverview', { prio: 1000, parent: '', name: 'Tickets', target: '#ticket/view', role: ['Agent', 'Customer'], class: 'overviews' }, 'NavBar' )

db/migrate/20151105000003_update_overview6.rb

@@ -0,0 +1,227 @@
+class UpdateOverview6 < ActiveRecord::Migration
+  def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    UserInfo.current_user_id = 1
+    Overview.destroy_all
+    overview_role = Role.where( name: 'Agent' ).first
+    Overview.create_or_update(
+      name: 'My assigned Tickets',
+      link: 'my_assigned',
+      prio: 1000,
+      role_id: overview_role.id,
+      condition: {
+        'ticket.state_id' => {
+          operator: 'is',
+          value: [ 1, 2, 3, 7 ],
+        },
+        'ticket.owner_id' => {
+          operator: 'is',
+          pre_condition: 'current_user.id',
+        },
+      },
+      order: {
+        by: 'created_at',
+        direction: 'ASC',
+      },
+      view: {
+        d: %w(title customer group created_at),
+        s: %w(title customer group created_at),
+        m: %w(number title customer group created_at),
+        view_mode_default: 's',
+      },
+    )
+
+    Overview.create_or_update(
+      name: 'Unassigned & Open',
+      link: 'all_unassigned',
+      prio: 1010,
+      role_id: overview_role.id,
+      condition: {
+        'ticket.state_id' => {
+          operator: 'is',
+          value: [1, 2, 3],
+        },
+        'ticket.owner_id' => {
+          operator: 'is',
+          value: 1,
+        },
+      },
+      order: {
+        by: 'created_at',
+        direction: 'ASC',
+      },
+      view: {
+        d: %w(title customer group created_at),
+        s: %w(title customer group created_at),
+        m: %w(number title customer group created_at),
+        view_mode_default: 's',
+      },
+    )
+
+    Overview.create_or_update(
+      name: 'My pending reached Tickets',
+      link: 'my_pending_reached',
+      prio: 1020,
+      role_id: overview_role.id,
+      condition: {
+        'ticket.state_id' => {
+          operator: 'is',
+          value: 3,
+        },
+        'ticket.owner_id' => {
+          operator: 'is',
+          pre_condition: 'current_user.id',
+        },
+        'ticket.pending_time' => {
+          operator: 'within next (relative)',
+          value: 0,
+          range: 'minute',
+        },
+      },
+      order: {
+        by: 'created_at',
+        direction: 'ASC',
+      },
+      view: {
+        d: %w(title customer group created_at),
+        s: %w(title customer group created_at),
+        m: %w(number title customer group created_at),
+        view_mode_default: 's',
+      },
+    )
+
+    Overview.create_or_update(
+      name: 'Open',
+      link: 'all_open',
+      prio: 1030,
+      role_id: overview_role.id,
+      condition: {
+        'ticket.state_id' => {
+          operator: 'is',
+          value: [1, 2, 3],
+        },
+      },
+      order: {
+        by: 'created_at',
+        direction: 'ASC',
+      },
+      view: {
+        d: %w(title customer group state owner created_at),
+        s: %w(title customer group state owner created_at),
+        m: %w(number title customer group state owner created_at),
+        view_mode_default: 's',
+      },
+    )
+
+    Overview.create_or_update(
+      name: 'Pending reached',
+      link: 'all_pending_reached',
+      prio: 1040,
+      role_id: overview_role.id,
+      condition: {
+        'ticket.state_id' => {
+          operator: 'is',
+          value: [3],
+        },
+        'ticket.pending_time' => {
+          operator: 'within next (relative)',
+          value: 0,
+          range: 'minute',
+        },
+      },
+      order: {
+        by: 'created_at',
+        direction: 'ASC',
+      },
+      view: {
+        d: %w(title customer group owner created_at),
+        s: %w(title customer group owner created_at),
+        m: %w(number title customer group owner created_at),
+        view_mode_default: 's',
+      },
+    )
+
+    Overview.create_or_update(
+      name: 'Escalated',
+      link: 'all_escalated',
+      prio: 1050,
+      role_id: overview_role.id,
+      condition: {
+        'ticket.escalation_time' => {
+          operator: 'within next (relative)',
+          value: '10',
+          range: 'minute',
+        },
+      },
+      order: {
+        by: 'escalation_time',
+        direction: 'ASC',
+      },
+      view: {
+        d: %w(title customer group owner escalation_time),
+        s: %w(title customer group owner escalation_time),
+        m: %w(number title customer group owner escalation_time),
+        view_mode_default: 's',
+      },
+    )
+
+    overview_role = Role.where( name: 'Customer' ).first
+    Overview.create_or_update(
+      name: 'My Tickets',
+      link: 'my_tickets',
+      prio: 1100,
+      role_id: overview_role.id,
+      condition: {
+        'ticket.state_id' => {
+          operator: 'is',
+          value: [ 1, 2, 3, 4, 6, 7 ],
+        },
+        'ticket.customer_id' => {
+          operator: 'is',
+          pre_condition: 'current_user.id',
+        },
+      },
+      order: {
+        by: 'created_at',
+        direction: 'DESC',
+      },
+      view: {
+        d: %w(title customer state created_at),
+        s: %w(number title state created_at),
+        m: %w(number title state created_at),
+        view_mode_default: 's',
+      },
+    )
+    Overview.create_or_update(
+      name: 'My Organization Tickets',
+      link: 'my_organization_tickets',
+      prio: 1200,
+      role_id: overview_role.id,
+      organization_shared: true,
+      condition: {
+        'ticket.state_id' => {
+          operator: 'is',
+          value: [ 1, 2, 3, 4, 6, 7 ],
+        },
+        'ticket.organization_id' => {
+          operator: 'is',
+          pre_condition: 'current_user.organization_id',
+        },
+      },
+      order: {
+        by: 'created_at',
+        direction: 'DESC',
+      },
+      view: {
+        d: %w(title customer state created_at),
+        s: %w(number title customer state created_at),
+        m: %w(number title customer state created_at),
+        view_mode_default: 's',
+      },
+    )
+
+  end
+end

db/seeds.rb

@@ -1494,6 +1494,13 @@ Role.create_if_not_exists(
   created_by_id: 1,
   updated_by_id: 1,
 )
+Role.create_if_not_exists(
+  id: 5,
+  name: 'Chat',
+  note: 'Access to chat feature.',
+  updated_by_id: 1,
+  created_by_id: 1
+)
 
 Group.create_if_not_exists(
   id: 1,
@@ -1653,23 +1660,18 @@ Overview.create_if_not_exists(
 )
 
 Overview.create_if_not_exists(
-  name: 'My pending reached Tickets',
-  link: 'my_pending_reached',
+  name: 'Unassigned & Open',
+  link: 'all_unassigned',
   prio: 1010,
   role_id: overview_role.id,
   condition: {
     'ticket.state_id' => {
       operator: 'is',
-      value: 3,
+      value: [1, 2, 3],
     },
     'ticket.owner_id' => {
       operator: 'is',
-      pre_condition: 'current_user.id',
-    },
-    'ticket.pending_time' => {
-      operator: 'within next (relative)',
-      value: 0,
-      range: 'minute',
+      value: 1,
     },
   },
   order: {
@@ -1685,18 +1687,23 @@ Overview.create_if_not_exists(
 )
 
 Overview.create_if_not_exists(
-  name: 'Unassigned & Open Tickets',
-  link: 'all_unassigned',
+  name: 'My pending reached Tickets',
+  link: 'my_pending_reached',
   prio: 1020,
   role_id: overview_role.id,
   condition: {
     'ticket.state_id' => {
       operator: 'is',
-      value: [1, 2, 3],
+      value: 3,
     },
     'ticket.owner_id' => {
       operator: 'is',
-      value: 1,
+      pre_condition: 'current_user.id',
+    },
+    'ticket.pending_time' => {
+      operator: 'within next (relative)',
+      value: 0,
+      range: 'minute',
     },
   },
   order: {
@@ -1712,7 +1719,7 @@ Overview.create_if_not_exists(
 )
 
 Overview.create_if_not_exists(
-  name: 'All Open Tickets',
+  name: 'Open',
   link: 'all_open',
   prio: 1030,
   role_id: overview_role.id,
@@ -1735,9 +1742,9 @@ Overview.create_if_not_exists(
 )
 
 Overview.create_if_not_exists(
-  name: 'All pending reached Tickets',
+  name: 'Pending reached',
   link: 'all_pending_reached',
-  prio: 1035,
+  prio: 1040,
   role_id: overview_role.id,
   condition: {
     'ticket.state_id' => {
@@ -1763,9 +1770,9 @@ Overview.create_if_not_exists(
 )
 
 Overview.create_if_not_exists(
-  name: 'Escalated Tickets',
+  name: 'Escalated',
   link: 'all_escalated',
-  prio: 1040,
+  prio: 1050,
   role_id: overview_role.id,
   condition: {
     'ticket.escalation_time' => {
@@ -1790,7 +1797,7 @@ overview_role = Role.where( name: 'Customer' ).first
 Overview.create_if_not_exists(
   name: 'My Tickets',
   link: 'my_tickets',
-  prio: 1000,
+  prio: 1100,
   role_id: overview_role.id,
   condition: {
     'ticket.state_id' => {
@@ -1816,7 +1823,7 @@ Overview.create_if_not_exists(
 Overview.create_if_not_exists(
   name: 'My Organization Tickets',
   link: 'my_organization_tickets',
-  prio: 1100,
+  prio: 1200,
   role_id: overview_role.id,
   organization_shared: true,
   condition: {

test/browser/agent_ticket_overview_level0_test.rb

@@ -38,7 +38,7 @@ class AgentTicketOverviewLevel0Test < TestCase
       js: '$(".content.active .sidebar").css("display", "block")',
     )
 
-    click( text: 'Unassigned & Open Tickets' )
+    click( text: 'Unassigned & Open' )
     sleep 4 # till overview is rendered
 
     # select both via bulk action