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@@ -108,8 +108,8 @@ returns
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self.update_time_escal_date = biz.time(pending_time, :minutes).after(update_time_escal_date)
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end
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end
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- if (!self.escalation_time && self.update_time_escal_date) || self.update_time_escal_date < self.escalation_time
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- self.escalation_time = self.update_time_escal_date
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+ if (!escalation_time && update_time_escal_date) || update_time_escal_date < escalation_time
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+ self.escalation_time = update_time_escal_date
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end
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# get update time in min
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@@ -136,10 +136,8 @@ returns
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if close_time
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self.close_time_in_min = pending_minutes(created_at, close_time, biz, 'business_minutes')
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else
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- if (!self.escalation_time && self.close_time_escal_date) || self.close_time_escal_date < self.escalation_time
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- if !escalation_disabled
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- self.escalation_time = self.close_time_escal_date
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- end
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+ if (!escalation_time && close_time_escal_date) || close_time_escal_date < escalation_time
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+ self.escalation_time = close_time_escal_date
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end
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end
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