Improved streaming handling (fetch parent tweets via REST). Improved auto reconnect to stream if channel config has changed. Improved max import for streaming (already reached max import on initial config - took 15 min. to import first tweet). Changed fallback REST tweet search from 30 to 20 minutes.

app/models/channel.rb

@@ -132,45 +132,57 @@ stream all accounts
   def self.stream
     Thread.abort_on_exception = true
 
+    auto_reconnect_after = 25
     last_channels = []
 
     loop do
       logger.debug 'stream controll loop'
+
       current_channels = []
       channels = Channel.where('active = ? AND area LIKE ?', true, '%::Account')
       channels.each { |channel|
         next if channel.options[:adapter] != 'twitter'
-
-        current_channels.push channel.id
-
-        # exit it channel has changed
-        if @@channel_stream[channel.id] && @@channel_stream[channel.id][:updated_at] != channel.updated_at
-          logger.debug "channel (#{channel.id}) has changed, restart thread"
-          @@channel_stream[channel.id][:thread].exit
-          @@channel_stream[channel.id][:thread].join
-          @@channel_stream[channel.id][:stream_instance].disconnect
-          @@channel_stream[channel.id] = false
+        channel_id = channel.id.to_s
+        current_channels.push channel_id
+
+        # exit it channel has changed or connection is older then 25 min.
+        if @@channel_stream[channel_id]
+          if @@channel_stream[channel_id][:updated_at] != channel.updated_at
+            logger.info "channel (#{channel.id}) has changed, stop thread"
+            @@channel_stream[channel_id][:thread].exit
+            @@channel_stream[channel_id][:thread].join
+            @@channel_stream[channel_id][:stream_instance].disconnect
+            @@channel_stream[channel_id] = false
+          elsif @@channel_stream[channel_id][:started_at] && @@channel_stream[channel_id][:started_at] < Time.zone.now - auto_reconnect_after.minutes
+            logger.info "channel (#{channel.id}) reconnect - thread is older then #{auto_reconnect_after} minutes, restart thread"
+            @@channel_stream[channel_id][:thread].exit
+            @@channel_stream[channel_id][:thread].join
+            @@channel_stream[channel_id][:stream_instance].disconnect
+            @@channel_stream[channel_id] = false
+          end
         end
 
-        #logger.debug "thread for channel (#{channel.id}) already running" if @@channel_stream[channel.id]
-        next if @@channel_stream[channel.id]
+        #logger.debug "thread for channel (#{channel.id}) already running" if channel_stream
+        next if @@channel_stream[channel_id]
 
-        @@channel_stream[channel.id] = {
-          updated_at: channel.updated_at
+        @@channel_stream[channel_id] = {
+          updated_at: channel.updated_at,
+          started_at: Time.zone.now,
         }
 
         # start channels with delay
         sleep @@channel_stream.count
 
         # start threads for each channel
-        @@channel_stream[channel.id][:thread] = Thread.new {
+        @@channel_stream[channel_id][:thread] = Thread.new {
           begin
             logger.info "Started stream channel for '#{channel.id}' (#{channel.area})..."
-            @@channel_stream[channel.id][:stream_instance] = channel.stream_instance
-            @@channel_stream[channel.id][:stream_instance].stream
-            @@channel_stream[channel.id][:stream_instance].disconnect
-            @@channel_stream[channel.id] = false
-            logger.debug " ...stopped thread for '#{channel.id}'"
+            @@channel_stream[channel_id] ||= {}
+            @@channel_stream[channel_id][:stream_instance] = channel.stream_instance
+            @@channel_stream[channel_id][:stream_instance].stream
+            @@channel_stream[channel_id][:stream_instance].disconnect
+            @@channel_stream[channel_id] = false
+            logger.info " ...stopped thread for '#{channel.id}'"
           rescue => e
             error = "Can't use channel (#{channel.id}): #{e.inspect}"
             logger.error error
@@ -178,24 +190,24 @@ stream all accounts
             channel.status_in = 'error'
             channel.last_log_in = error
             channel.save
-            @@channel_stream[channel.id] = false
+            @@channel_stream[channel_id] = false
           end
         }
       }
 
       # cleanup deleted channels
       last_channels.each { |channel_id|
-        next if !@@channel_stream[channel_id]
+        next if !@@channel_stream[channel_id.to_s]
         next if current_channels.include?(channel_id)
-        logger.debug "channel (#{channel_id}) not longer active, stop thread"
-        @@channel_stream[channel_id][:thread].exit
-        @@channel_stream[channel_id][:thread].join
-        @@channel_stream[channel_id][:stream_instance].disconnect
-        @@channel_stream[channel_id] = false
+        logger.info "channel (#{channel_id}) not longer active, stop thread"
+        @@channel_stream[channel_id.to_s][:thread].exit
+        @@channel_stream[channel_id.to_s][:thread].join
+        @@channel_stream[channel_id.to_s][:stream_instance].disconnect
+        @@channel_stream[channel_id.to_s] = false
       }
       last_channels = current_channels
 
-      sleep 30
+      sleep 20
     end
 
   end

app/models/channel/driver/twitter.rb

@@ -82,7 +82,7 @@ returns
     # only fetch once in 30 minutes
     return true if !channel.preferences
     return true if !channel.preferences[:last_fetch]
-    return false if channel.preferences[:last_fetch] > Time.zone.now - 30.minutes
+    return false if channel.preferences[:last_fetch] > Time.zone.now - 20.minutes
     true
   end
 
@@ -183,6 +183,24 @@ returns
 =end
 
   def stream
+    sleep_on_unauthorized = 61
+    2.times { |loop_count|
+      begin
+        stream_start
+      rescue Twitter::Error::Unauthorized => e
+        Rails.logger.info "Unable to stream, try #{loop_count}, error #{e.inspect}"
+        if loop_count < 2
+          Rails.logger.info "wait for #{sleep_on_unauthorized} sec. and try it again"
+          sleep sleep_on_unauthorized
+        else
+          raise "Unable to stream, try #{loop_count}, error #{e.inspect}"
+        end
+      end
+    }
+  end
+
+  def stream_start
+
     sync = @channel.options['sync']
     raise 'Need channel.options[\'sync\'] for account, but no params found' if !sync
 
@@ -204,20 +222,21 @@ returns
       next if tweet.class != Twitter::Tweet && tweet.class != Twitter::DirectMessage
 
       # wait until own posts are stored in local database to prevent importing own tweets
-      sleep 4
+      next if @stream_client.locale_sender?(tweet) && own_tweet_already_imported?(tweet)
+
       next if Ticket::Article.find_by(message_id: tweet.id)
 
       # check direct message
       if tweet.class == Twitter::DirectMessage
         if sync['direct_messages'] && sync['direct_messages']['group_id'] != ''
-          next if @stream_client.direct_message_limit_reached(tweet)
+          next if @stream_client.direct_message_limit_reached(tweet, 2)
           @stream_client.to_group(tweet, sync['direct_messages']['group_id'], @channel)
         end
         next
       end
 
       next if !track_retweets? && tweet.retweet?
-      next if @stream_client.tweet_limit_reached(tweet)
+      next if @stream_client.tweet_limit_reached(tweet, 2)
 
       # check if it's mention
       if sync['mentions'] && sync['mentions']['group_id'] != ''
@@ -290,6 +309,9 @@ returns
           Rails.logger.debug "tweet to old: #{tweet.id}/#{tweet.created_at}"
           next
         end
+
+        next if @rest_client.locale_sender?(tweet) && own_tweet_already_imported?(tweet)
+
         next if Ticket::Article.find_by(message_id: tweet.id)
         break if @rest_client.tweet_limit_reached(tweet)
         @rest_client.to_group(tweet, search[:group_id], @channel)
@@ -351,4 +373,28 @@ returns
   def track_retweets?
     @channel.options && @channel.options['sync'] && @channel.options['sync']['track_retweets']
   end
+
+  def own_tweet_already_imported?(tweet)
+    event_time = Time.zone.now
+    sleep 4
+    12.times { |loop_count|
+      if Ticket::Article.find_by(message_id: tweet.id)
+        Rails.logger.debug "Own tweet already imported, skipping tweet #{tweet.id}"
+        return true
+      end
+      count = Delayed::Job.where('created_at < ?', event_time).count
+      break if count.zero?
+      sleep_time = 2 * count
+      sleep_time = 5 if sleep_time > 5
+      Rails.logger.debug "Delay importing own tweets - sleep #{sleep_time} (loop #{loop_count})"
+      sleep sleep_time
+    }
+
+    if Ticket::Article.find_by(message_id: tweet.id)
+      Rails.logger.debug "Own tweet already imported, skipping tweet #{tweet.id}"
+      return true
+    end
+    false
+  end
+
 end

lib/tweet_base.rb

@@ -62,7 +62,7 @@ class TweetBase
       user_data[:active]    = true
       user_data[:role_ids]  = Role.signup_role_ids
 
-      user = User.create(user_data)
+      user = User.create!(user_data)
     end
 
     if user_data[:image_source]
@@ -93,7 +93,7 @@ class TweetBase
     if auth
       auth.update_attributes(auth_data)
     else
-      Authorization.create(auth_data)
+      Authorization.create!(auth_data)
     end
 
     user
@@ -128,10 +128,10 @@ class TweetBase
 
     state = get_state(channel, tweet)
 
-    Ticket.create(
+    Ticket.create!(
       customer_id: user.id,
       title:       title,
-      group_id:    group_id,
+      group_id:    group_id || Group.first.id,
       state:       state,
       priority:    Ticket::Priority.find_by(name: '2 normal'),
       preferences: {
@@ -235,29 +235,12 @@ class TweetBase
 
     Rails.logger.debug 'import tweet'
 
-    ticket = nil
     # use transaction
     if @connection_type == 'stream'
       ActiveRecord::Base.connection.reconnect!
-
-      # if sender is a system account, wait until twitter message id is stored
-      # on article to prevent two (own created & twitter created) articles
-      tweet_user = user(tweet)
-      Channel.where(area: 'Twitter::Account').each { |local_channel|
-        next if !local_channel.options
-        next if !local_channel.options[:user]
-        next if !local_channel.options[:user][:id]
-        next if local_channel.options[:user][:id].to_s != tweet_user.id.to_s
-        sleep 5
-
-        # return if tweet already exists (send via system)
-        if Ticket::Article.find_by(message_id: tweet.id)
-          Rails.logger.debug "Do not import tweet.id #{tweet.id}, article already exists"
-          return nil
-        end
-      }
     end
 
+    ticket = nil
     Transaction.execute(reset_user_id: true) do
 
       # check if parent exists
@@ -272,6 +255,11 @@ class TweetBase
             ticket = existing_article.ticket
           else
             begin
+
+              # in case of streaming mode, get parent tweet via REST client
+              if !@client && @auth
+                @client = TweetRest.new(@auth)
+              end
               parent_tweet = @client.status(tweet.in_reply_to_status_id)
               ticket       = to_group(parent_tweet, group_id, channel)
             rescue Twitter::Error::NotFound, Twitter::Error::Forbidden => e
@@ -343,11 +331,12 @@ class TweetBase
     Ticket::State.find_by(default_follow_up: true)
   end
 
-  def tweet_limit_reached(tweet)
+  def tweet_limit_reached(tweet, factor = 1)
     max_count = 120
     if @connection_type == 'stream'
       max_count = 30
     end
+    max_count = max_count * factor
     type_id = Ticket::Article::Type.lookup(name: 'twitter status').id
     created_at = Time.zone.now - 15.minutes
     created_count = Ticket::Article.where('created_at > ? AND type_id = ?', created_at, type_id).count
@@ -358,11 +347,12 @@ class TweetBase
     false
   end
 
-  def direct_message_limit_reached(tweet)
+  def direct_message_limit_reached(tweet, factor = 1)
     max_count = 100
     if @connection_type == 'stream'
       max_count = 40
     end
+    max_count = max_count * factor
     type_id = Ticket::Article::Type.lookup(name: 'twitter direct-message').id
     created_at = Time.zone.now - 15.minutes
     created_count = Ticket::Article.where('created_at > ? AND type_id = ?', created_at, type_id).count
@@ -390,4 +380,17 @@ class TweetBase
     preferences
   end
 
+  def locale_sender?(tweet)
+    tweet_user = user(tweet)
+    Channel.where(area: 'Twitter::Account').each { |local_channel|
+      next if !local_channel.options
+      next if !local_channel.options[:user]
+      next if !local_channel.options[:user][:id]
+      next if local_channel.options[:user][:id].to_s != tweet_user.id.to_s
+      Rails.logger.debug "Tweet is sent by local account with user id #{tweet_user.id} and tweet.id #{tweet.id}"
+      return true
+    }
+    false
+  end
+
 end

lib/tweet_stream.rb

@@ -6,6 +6,7 @@ class TweetStream < TweetBase
 
   def initialize(auth)
     @connection_type = 'stream'
+    @auth = auth
     @client = Twitter::Streaming::ClientCustom.new do |config|
       config.consumer_key        = auth[:consumer_key]
       config.consumer_secret     = auth[:consumer_secret]

test/integration/twitter_browser_test.rb

@@ -187,7 +187,7 @@ class TwitterBrowserTest < TestCase
     )
 
     # wait till new streaming of channel is active
-    sleep 60
+    sleep 80
 
     # start tweet from customer
     client = Twitter::REST::Client.new do |config|
@@ -211,7 +211,6 @@ class TwitterBrowserTest < TestCase
     )
 
     click(text: 'Unassigned & Open')
-    sleep 6 # till overview is rendered
 
     watch_for(
       css: '.content.active',

test/integration/twitter_test.rb

@@ -526,14 +526,15 @@ class TwitterTest < ActiveSupport::TestCase
     tweet = client.update(
       text,
     )
-    sleep 10
+
     article = nil
-    2.times {
+    5.times {
+      Scheduler.worker(true)
       article = Ticket::Article.find_by(message_id: tweet.id)
       break if article
       ActiveRecord::Base.clear_all_connections!
       ActiveRecord::Base.connection.query_cache.clear
-      sleep 15
+      sleep 10
     }
     assert(article, "article from customer with text '#{text}' message_id '#{tweet.id}' created")
     assert_equal(customer_login, article.from, 'ticket article from')
@@ -551,9 +552,10 @@ class TwitterTest < ActiveSupport::TestCase
     tweet = client.update(
       text,
     )
-    sleep 10
+
     article = nil
-    2.times {
+    5.times {
+      Scheduler.worker(true)
       article = Ticket::Article.find_by(message_id: tweet.id)
       break if article
       ActiveRecord::Base.clear_all_connections!
@@ -594,7 +596,7 @@ class TwitterTest < ActiveSupport::TestCase
     assert(tweet_found, "found outbound '#{reply_text}' tweet '#{article.message_id}'")
 
     count = Ticket::Article.where(message_id: article.message_id).count
-    assert_equal(1, count)
+    assert_equal(1, count, "tweet #{article.message_id}")
 
     channel_id = article.ticket.preferences[:channel_id]
     assert(channel_id)
@@ -616,13 +618,12 @@ class TwitterTest < ActiveSupport::TestCase
       text,
     )
     assert(dm, "dm with ##{hash} created")
-    sleep 10
+
     article = nil
-    2.times {
+    5.times {
+      Scheduler.worker(true)
       article = Ticket::Article.find_by(message_id: dm.id)
       break if article
-      ActiveRecord::Base.clear_all_connections!
-      ActiveRecord::Base.connection.query_cache.clear
       sleep 10
     }
     assert(article, "inbound article '#{text}' message_id '#{dm.id}' created")
@@ -719,9 +720,8 @@ class TwitterTest < ActiveSupport::TestCase
     retweet = client.retweet(tweet).first
 
     # fetch check system account
-    sleep 15
     article = nil
-    2.times {
+    4.times {
       # check if ticket and article has been created
       article = Ticket::Article.find_by(message_id: retweet.id)
       break if article
@@ -734,6 +734,57 @@ class TwitterTest < ActiveSupport::TestCase
     thread.join
   end
 
+  test 'i restart stream after config of channel has changed' do
+    hash = "#citheo#{rand(999)}"
+
+    thread = Thread.new {
+      Channel.stream
+      sleep 10
+      item = {
+        term: hash,
+        group_id: group.id,
+      }
+      channel_thread = Channel.find(channel.id)
+      channel_thread[:options]['sync']['search'].push item
+      channel_thread.save!
+    }
+
+    sleep 60
+
+    # new tweet - by me_bauer
+    client = Twitter::REST::Client.new do |config|
+      config.consumer_key        = consumer_key
+      config.consumer_secret     = consumer_secret
+      config.access_token        = customer_token
+      config.access_token_secret = customer_token_secret
+    end
+
+    hash  = "#{hash_tag1} ##{hash_gen}"
+    text  = "Today... #{rand_word} #{hash}"
+    tweet = client.update(
+      text,
+    )
+    article = nil
+    5.times {
+      Scheduler.worker(true)
+      article = Ticket::Article.find_by(message_id: tweet.id)
+      break if article
+      ActiveRecord::Base.clear_all_connections!
+      ActiveRecord::Base.connection.query_cache.clear
+      sleep 10
+    }
+    assert(article, "article from customer with text '#{text}' message_id '#{tweet.id}' created")
+    assert_equal(customer_login, article.from, 'ticket article from')
+    assert_nil(article.to, 'ticket article to')
+
+    thread.exit
+    thread.join
+
+    channel_thread = Channel.find(channel.id)
+    channel_thread[:options]['sync']['search'].pop
+    channel_thread.save!
+  end
+
   def hash_gen
     rand(999).to_s + (0...10).map { ('a'..'z').to_a[rand(26)] }.join
   end