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+# Ticket-Attributes
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+
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+For ticket creation use "X-Zammad-Ticket-Attribute: some value", if you want to change
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+ticket attributes on follow up, use "X-Zammad-Ticket-FollowUp-Attribute: some value".
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+
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+
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+## X-Zammad-Ticket-Priority
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+
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+Example: X-Zammad-Ticket-Priority: (1 low|2 normal|3 high)
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+
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+Set priority of ticket (for whole list check your database).
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+
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+
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+## X-Zammad-Ticket-Group
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+
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+Example: X-Zammad-Ticket-Group: [one system group]
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+
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+Presort of group (highest sort priority).
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+
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+
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+## X-Zammad-Ticket-Owner
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+
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+Example: X-Zammad-Ticket-Owner: [login of agent]
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+
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+Assign ticket to agent.
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+
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+
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+## X-Zammad-Ticket-State
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+
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+Example: X-Zammad-Ticket-State: (new|open|...)
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+
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+Set state of ticket (for whole list check your database)! Be careful!
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+
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+## X-Zammad-Customer-Email
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+
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+Example: X-Zammad-Customer-Email: [email address]
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+
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+Set customer via explicit email.
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+
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+
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+## X-Zammad-Customer-Login
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+
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+Example: X-Zammad-Customer-Login: [login]
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+
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+Set customer via explicit login.
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+
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+
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+# Article-Attributes
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+
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+Every time if an article is created (new ticket or/and follow up) you can use
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+"X-Zammad-Article-Attribute: some value".
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+
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+
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+## X-Zammad-Article-Sender
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+
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+Example: X-Zammad-Article-Sender: (Agent|System|Customer)
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+
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+Info about the sender.
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+
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+
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+## X-Zammad-Article-Type
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+
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+Example: X-Zammad-Article-Type: (email|phone|fax|sms|webrequest|note|twitter status|direct-message|facebook|...)
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+
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+Article type (for whole list check your database).
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+
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+
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+## X-Zammad-Article-Visibility
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+
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+Example: X-Zammad-Article-Visibility: (internal|external)
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+
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+Article visibility.
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+
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+
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+# Ignore Header
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+
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+If you want to ignore whole email, just set the "X-Zammad-Ignore" header.
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+
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+Example: X-Zammad-Ignore: [yes|true]
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+
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+Ignore this email.
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