Implemented issue #422 - Convert Chat into Ticket.

app/assets/javascripts/app/controllers/agent_ticket_create.coffee

@@ -211,7 +211,7 @@ class App.TicketCreate extends App.Controller
   render: (template = {}) ->
 
     # get params
-    params = {}
+    params = @prefilledParams || {}
     if template && !_.isEmpty(template.options)
       params = template.options
     else if App.TaskManager.get(@task_key) && !_.isEmpty(App.TaskManager.get(@task_key).state)

app/assets/javascripts/app/controllers/chat.coffee

@@ -163,9 +163,10 @@ class App.CustomerChat extends App.Controller
     @title 'Customer Chat', true
     @navupdate '#customer_chat'
 
-    if params.session_id && App.ChatSession.exists(params.session_id)
-      session = App.ChatSession.find(params.session_id)
-      @addChat(session)
+    if params.session_id
+      callback = (session) =>
+        @addChat(session)
+      App.ChatSession.full(params.session_id, callback)
       @navigate '#customer_chat'
 
   active: (state) =>
@@ -342,6 +343,7 @@ class ChatWindow extends App.Controller
     'click .js-disconnect':          'disconnect'
     'click .js-scrollHint':          'onScrollHintClick'
     'click .js-info':                'toggleMeta'
+    'click .js-createTicket':        'ticketCreate'
     'submit .js-metaForm':           'sendMetaForm'
 
   elements:
@@ -764,6 +766,28 @@ class ChatWindow extends App.Controller
     else if showHint
       @showScrollHint()
 
+  ticketCreate: (e) =>
+    e.preventDefault()
+
+    id = Math.floor( Math.random() * 99999 )
+    @navigate "#ticket/create/id/#{id}"
+
+    # cleanup params
+    fqdn      = App.Config.get('fqdn')
+    http_type = App.Config.get('http_type')
+    clean_params =
+      id: id
+      prefilledParams:
+        body: "#{http_type}://#{fqdn}#{@session.uiUrl()}"
+        title: 'Chat'
+
+    App.TaskManager.execute(
+      key:        "TicketCreateScreen-#{id}"
+      controller: 'TicketCreate'
+      params:     clean_params
+      show:       true
+    )
+
 class Setting extends App.ControllerModal
   buttonClose: true
   buttonCancel: true

app/assets/javascripts/app/views/customer_chat/chat_footer.jst.eco

@@ -1,5 +1,3 @@
-<!--
 <div class="chat-footer">
-  <div class="btn btn--primary js-createTicket">Turn chat into ticket</div>
-</div>
--->
+  <div class="btn btn--primary js-createTicket"><%- @T('Turn chat into ticket') %></div>
+</div>

app/controllers/chat_sessions_controller.rb

@@ -0,0 +1,10 @@
+# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
+
+class ChatSessionsController < ApplicationController
+  prepend_before_action { authentication_check(permission: 'chat.agent') }
+
+  def show
+    model_show_render(Chat::Session, params)
+  end
+
+end

config/routes/chat.rb

@@ -1,7 +1,6 @@
 Zammad::Application.routes.draw do
   api_path = Rails.configuration.api_path
 
-  # groups
   match api_path + '/chats',                to: 'chats#index',   via: :get
   match api_path + '/chats/:id',            to: 'chats#show',    via: :get
   match api_path + '/chats',                to: 'chats#create',  via: :post

config/routes/chat_session.rb

@@ -0,0 +1,6 @@
+Zammad::Application.routes.draw do
+  api_path = Rails.configuration.api_path
+
+  match api_path + '/chat_sessions/:id',            to: 'chat_sessions#show',    via: :get
+
+end