Fixed URLs.

app/controllers/links_controller.rb

@@ -1,7 +1,7 @@
 class LinksController < ApplicationController
   before_filter :authentication_check
 
-  # GET /links
+  # GET /api/links
   def index
     links = Link.list(
       :link_object       => params[:link_object],
@@ -37,7 +37,7 @@ class LinksController < ApplicationController
     }
   end
 
-  # POST /links/add
+  # POST /api/links/add
   def add
 
     # lookup object id
@@ -57,7 +57,7 @@ class LinksController < ApplicationController
     end
   end
 
-  # DELETE /links/remove
+  # DELETE /api/links/remove
   def remove
     link = Link.remove(params)
 

app/models/ticket/observer/close_time.rb

@@ -1,21 +0,0 @@
-class Ticket::Observer::CloseTime < ActiveRecord::Observer
-  observe 'ticket'
-
-  def after_update(record)
-#    puts 'check close time'
-
-    # check if close_time is already set
-    return true if record.close_time
-
-    # check if ticket is closed now
-    ticket_state = Ticket::State.find( record.ticket_state_id )
-    ticket_state_type = Ticket::StateType.find( ticket_state.ticket_state_type_id )
-    return true if ticket_state_type.name != 'closed'
-
-    # set close_time
-    record.close_time = Time.now
-
-    # save ticket
-    record.save
-  end
-end  

app/models/ticket/observer/first_response.rb

@@ -1,25 +0,0 @@
-class Ticket::Observer::FirstResponse < ActiveRecord::Observer
-  observe 'ticket::_article'
-
-  def after_create(record)
-#    puts 'check first response'
-
-    # if article in internal
-    return true if record.internal
-
-    # if sender is not agent
-    return true if record.ticket_article_sender.name != 'Agent'
-
-    # if article is a message to customer
-    return true if !record.ticket_article_type.communication
-
-    # check if first_response is already set
-    return true if record.ticket.first_response
-
-    # set first_response
-    record.ticket.first_response = Time.now
-
-    # save ticket
-    record.ticket.save
-  end
-end  

app/models/ticket/observer/last_contact.rb

@@ -1,43 +0,0 @@
-class Ticket::Observer::LastContact < ActiveRecord::Observer
-  observe 'ticket::_article'
-
-  def after_create(record)
-#    puts 'check last contact'
-
-    # if article in internal
-    return true if record.internal
-
-    # if article is a message to customer
-    return true if !record.ticket_article_type.communication
-
-    # if sender is not customer
-    if record.ticket_article_sender.name == 'Customer'
-
-      # check if last communication is done by agent, else do not set last_contact_customer
-      if record.ticket.last_contact_customer == nil ||
-        record.ticket.last_contact_agent == nil ||
-        record.ticket.last_contact_agent.to_i > record.ticket.last_contact_customer.to_i
-        record.ticket.last_contact_customer = Time.now
-
-        # set last_contact
-        record.ticket.last_contact = Time.now
-
-        # save ticket
-        record.ticket.save
-      end
-    end
-
-    # if sender is not agent
-    if record.ticket_article_sender.name == 'Agent'
-
-      # set last_contact_agent
-      record.ticket.last_contact_agent = Time.now
-
-      # set last_contact
-      record.ticket.last_contact = Time.now
-
-      # save ticket
-      record.ticket.save
-    end
-  end
-end  

app/models/ticket/observer/notification.rb

@@ -1,274 +0,0 @@
-class Ticket::Observer::Notification < ActiveRecord::Observer
-  observe :ticket, 'ticket::_article'
-
-  @@event_buffer = []
-
-  def self.transaction
-    
-#    puts '@@event_buffer'
-#    puts @@event_buffer.inspect
-    @@event_buffer.each { |event|
-
-      # get current state of objects
-      if event[:name] == 'Ticket::Article'
-        article = Ticket::Article.find( event[:id] )
-        ticket  = article.ticket
-      else
-        ticket  = Ticket.find( event[:id] )
-        article = ticket.articles[-1]
-      end
-
-      # send new ticket notification to agents
-      if event[:name] == 'Ticket' && event[:type] == 'create'
-
-        puts 'send new ticket notify to agent'
-        send_notify(
-          {
-            :event     => event,
-            :recipient => 'to_work_on', # group|owner|to_work_on|customer
-            :subject   => 'New Ticket (#{ticket.title})',
-            :body      => 'Hi #{recipient.firstname},
-
-a new Ticket (#{ticket.title}) via #{article.ticket_article_type.name}.
-
-Group: #{ticket.group.name}
-Owner: #{ticket.owner.firstname} #{ticket.owner.lastname}
-State: #{ticket.ticket_state.name}
-
-From: #{article.from}
-<snip>
-#{article.body}
-</snip>
-
-#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}/#{article.id}
-'
-          },
-          ticket,
-          article
-        )
-      end
-
-      # send new ticket notification to customers
-      if event[:name] == 'Ticket' && event[:type] == 'create'
-
-        # only for incoming emails
-        next if article.ticket_article_type.name != 'email'
-
-        puts 'send new ticket notify to customer'
-        send_notify(
-          {
-            :event     => event,
-            :recipient => 'customer', # group|owner|to_work_on|customer
-            :subject   => 'New Ticket has been created! (#{ticket.title})',
-            :body      => 'Thanks for your email. A new ticket has been created.
-
-You wrote:
-<snip>
-#{article.body}
-</snip>
-
-Your email will be answered by a human ASAP
-
-Have fun with Zammad! :-)
-
-Your Zammad Team
-'
-          },
-          ticket,
-          article
-        )
-      end
-
-      # send follow up notification
-      if event[:name] == 'Ticket::Article' && event[:type] == 'create'
-
-        # only send article notifications after init article is created (handled by ticket create event)
-        next if ticket.articles.count.to_i <= 1
-
-        puts 'send new ticket::article notify'
-
-        if article.ticket_article_sender.name == 'Customer'
-          send_notify(
-            {
-              :event     => event,
-              :recipient => 'to_work_on', # group|owner|to_work_on|customer
-              :subject   => 'Follow Up (#{ticket.title})',
-              :body      => 'Hi #{recipient.firstname},
-
-a follow Up (#{ticket.title}) via #{article.ticket_article_type.name}.
-
-Group: #{ticket.group.name}
-Owner: #{ticket.owner.firstname} #{ticket.owner.lastname}
-State: #{ticket.ticket_state.name}
-
-From: #{article.from}
-<snip>
-#{article.body}
-</snip>
-
-#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}/#{article.id}
-'
-            },
-            ticket,
-            article
-          )
-        end
-        
-        # send new note notification to owner
-        # if agent == created.id
-        if article.ticket_article_sender.name == 'Agent' && article.created_by_id != article.ticket.owner_id
-          send_notify(
-            {
-              :event     => event,
-              :recipient => 'owner', # group|owner|to_work_on
-              :subject   => 'Updated (#{ticket.title})',
-              :body      => 'Hi #{recipient.firstname},
-              
-updated (#{ticket.title}) via #{article.ticket_article_type.name}.
-
-Group: #{ticket.group.name}
-Owner: #{ticket.owner.firstname} #{ticket.owner.lastname}
-State: #{ticket.ticket_state.name}
-
-From: #{article.from}
-<snip>
-#{article.body}
-</snip>
-
-#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}/#{article.id}
-'
-            },
-            ticket,
-            article
-          )
-        end
-      end
-    }
-    
-    # reset buffer
-    @@event_buffer = []
-  end
-
-  def self.send_notify(data, ticket, article)
-
-    # find recipients
-    recipients = []
-
-    # group of agents to work on
-    if data[:recipient] == 'group'
-      recipients = ticket.agent_of_group()
-
-    # owner
-    elsif data[:recipient] == 'owner'
-      if ticket.owner_id != 1
-        recipients.push ticket.owner
-      end
-
-    # customer
-    elsif data[:recipient] == 'customer'
-      if ticket.customer_id != 1
-# temporarily disabled        
-#        recipients.push ticket.customer
-      end
-
-    # owner or group of agents to work on
-    elsif data[:recipient] == 'to_work_on'
-      if ticket.owner_id != 1
-        recipients.push ticket.owner
-      else
-        recipients = ticket.agent_of_group()
-      end
-    end
-
-    # send notifications
-    recipient_list = ''
-    notification_subject = ''
-    recipients.each do |user|
-      next if !user.email || user.email == ''
-
-      # add recipient_list
-      if recipient_list != ''
-        recipient_list += ','
-      end
-      recipient_list += user.email.to_s
-
-      # prepare subject & body
-      notification = {}
-      [:subject, :body].each { |key|
-        notification[key.to_sym] = NotificationFactory.build(
-          :string  => data[key.to_sym],
-          :objects => {
-            :ticket    => ticket,
-            :article   => article,
-            :recipient => user,
-          }
-        )
-      }
-      notification_subject = notification[:subject]
-
-      # rebuild subject
-      notification[:subject] = ticket.subject_build( notification[:subject] )
-
-      # send notification
-      NotificationFactory.send(
-        :recipient => user,
-        :subject   => notification[:subject],
-        :body      => notification[:body]
-      )
-    end
-
-    # add history record
-    if recipient_list != ''
-      History.history_create(
-        :o_id                   => ticket.id,
-        :history_type           => 'notification',
-        :history_object         => 'Ticket',
-        :value_from             => notification_subject,
-        :value_to               => recipient_list,
-        :created_by_id          => article.created_by_id || 1
-      )
-    end
-  end
-
-  def after_create(record)
-#    puts 'CREATED!!!!'
-#    puts record.inspect
-    e = {
-      :name => record.class.name,
-      :type => 'create',
-      :data => record,
-      :id   => record.id,
-    }
-    @@event_buffer.push e
-  end
-
-  def before_update(record)
-    puts 'before_update'
-    current = record.class.find(record.id)
-
-    # do not send anything if nothing has changed
-    return if current.attributes == record.attributes
-  
-#    puts 'UPDATE!!!!!!!!'
-#    puts 'current'
-#    puts current.inspect
-#    puts 'record'
-#    puts record.inspect
-
-    e = {
-      :name => record.class.name,
-      :type => 'update',
-      :data => record,
-      :id   => record.id,
-    }
-    @@event_buffer.push e
-  end
-
-  def after_update(record)
-#    puts 'after_update'
-#    puts record.inspect
-#    puts '-----'
-#    puts @a.inspect
-#    AuditTrail.new(record, "UPDATED")
-  end
-end

app/models/ticket/observer/user_ticket_counter.rb

@@ -1,28 +0,0 @@
-class Ticket::Observer::UserTicketCounter < ActiveRecord::Observer
-  observe 'ticket'
-  
-  def after_create(record)
-    user_ticket_counter_update(record)
-  end
-  def after_update(record)
-    user_ticket_counter_update(record)
-  end
-  def after_update(record)
-    user_ticket_counter_update(record)
-  end
-  
-  def user_ticket_counter_update(record)
-    return if !record.customer_id
-
-    ticket_state_list_open   = Ticket::State.where( :ticket_state_type_id => Ticket::StateType.where(:name => ['new','open', 'pending reminder', 'pending action']) )
-    ticket_state_list_closed = Ticket::State.where( :ticket_state_type_id => Ticket::StateType.where(:name => ['closed'] ) )
-
-    tickets_open   = Ticket.where( :customer_id => record.customer_id, :ticket_state_id => ticket_state_list_open ).count()
-    tickets_closed = Ticket.where( :customer_id => record.customer_id, :ticket_state_id => ticket_state_list_closed ).count()
-
-    customer = User.find( record.customer_id )
-    customer[:preferences][:tickets_open]   = tickets_open
-    customer[:preferences][:tickets_closed] = tickets_closed
-    customer.save
-  end
-end