Improved trigger.

db/migrate/20160503000001_update_trigger.rb

@@ -0,0 +1,84 @@
+class UpdateTrigger < ActiveRecord::Migration
+  def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    Trigger.create_or_update(
+      name: 'auto reply (on new tickets)',
+      condition: {
+        'ticket.action' => {
+          'operator' => 'is',
+          'value' => 'create',
+        },
+        'ticket.state_id' => {
+          'operator' => 'is not',
+          'value' => '4',
+        },
+        'article.type_id' => {
+          'operator' => 'is',
+          'value' => [
+            Ticket::Article::Type.lookup(name: 'email').id,
+            Ticket::Article::Type.lookup(name: 'phone').id,
+            Ticket::Article::Type.lookup(name: 'web').id,
+          ],
+        },
+      },
+      perform: {
+        'notification.email' => {
+          'body' => '<p>Your request (#{config.ticket_hook}##{ticket.number}) has been received and will be reviewed by our support staff.<p>
+    <br/>
+    <p>To provide additional information, please reply to this email or click on the following link:
+    <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
+    </p>
+    <br/>
+    <p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
+          'recipient' => 'ticket_customer',
+          'subject' => 'Thanks for your inquiry (#{ticket.title})',
+        },
+      },
+      active: false,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+    Trigger.create_or_update(
+      name: 'auto reply (on follow up of tickets)',
+      condition: {
+        'ticket.action' => {
+          'operator' => 'is',
+          'value' => 'update',
+        },
+        'article.sender_id' => {
+          'operator' => 'is',
+          'value' => Ticket::Article::Sender.lookup(name: 'Customer').id,
+        },
+        'article.type_id' => {
+          'operator' => 'is',
+          'value' => [
+            Ticket::Article::Type.lookup(name: 'email').id,
+            Ticket::Article::Type.lookup(name: 'phone').id,
+            Ticket::Article::Type.lookup(name: 'web').id,
+          ],
+        },
+      },
+      perform: {
+        'notification.email' => {
+          'body' => '<p>Your follow up for (#{config.ticket_hook}##{ticket.number}) has been received and will be reviewed by our support staff.<p>
+    <br/>
+    <p>To provide additional information, please reply to this email or click on the following link:
+    <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
+    </p>
+    <br/>
+    <p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
+          'recipient' => 'ticket_customer',
+          'subject' => 'Thanks for your follow up (#{ticket.title})',
+        },
+      },
+      active: false,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+
+  end
+
+end