Fllow up: Fixed issue #893 - OTRS Importer problem with CAPITAL letters in email addresses.

spec/fixtures/import/otrs/customer_user/capital_email.json

@@ -0,0 +1,348 @@
+{
+  "CustomerCompanyCity": "test712259",
+  "Config": {
+    "CustomerUserEmailUniqCheck": 1,
+    "CustomerUserSearchListLimit": 250,
+    "CustomerCompanySupport": 1,
+    "CustomerValid": "valid_id",
+    "CustomerUserSearchFields": [
+      "login",
+      "first_name",
+      "last_name",
+      "customer_id"
+    ],
+    "CustomerUserSearchPrefix": "*",
+    "Params": {
+      "Table": "customer_user",
+      "CaseSensitive": 0
+    },
+    "CustomerUserListFields": [
+      "first_name",
+      "last_name",
+      "email"
+    ],
+    "Map": [
+      [
+        "UserTitle",
+        "Title",
+        "title",
+        1,
+        0,
+        "var",
+        "",
+        0
+      ],
+      [
+        "UserFirstname",
+        "Firstname",
+        "first_name",
+        1,
+        1,
+        "var",
+        "",
+        0
+      ],
+      [
+        "UserLastname",
+        "Lastname",
+        "last_name",
+        1,
+        1,
+        "var",
+        "",
+        0
+      ],
+      [
+        "UserLogin",
+        "Username",
+        "login",
+        1,
+        1,
+        "var",
+        "",
+        0
+      ],
+      [
+        "UserPassword",
+        "Password",
+        "pw",
+        0,
+        0,
+        "var",
+        "",
+        0
+      ],
+      [
+        "UserEmail",
+        "Email",
+        "email",
+        1,
+        1,
+        "var",
+        "",
+        0
+      ],
+      [
+        "UserCustomerID",
+        "CustomerID",
+        "customer_id",
+        0,
+        1,
+        "var",
+        "",
+        0
+      ],
+      [
+        "UserPhone",
+        "Phone",
+        "phone",
+        1,
+        0,
+        "var",
+        "",
+        0
+      ],
+      [
+        "UserFax",
+        "Fax",
+        "fax",
+        1,
+        0,
+        "var",
+        "",
+        0
+      ],
+      [
+        "UserMobile",
+        "Mobile",
+        "mobile",
+        1,
+        0,
+        "var",
+        "",
+        0
+      ],
+      [
+        "UserStreet",
+        "Street",
+        "street",
+        1,
+        0,
+        "var",
+        "",
+        0
+      ],
+      [
+        "UserZip",
+        "Zip",
+        "zip",
+        1,
+        0,
+        "var",
+        "",
+        0
+      ],
+      [
+        "UserCity",
+        "City",
+        "city",
+        1,
+        0,
+        "var",
+        "",
+        0
+      ],
+      [
+        "UserCountry",
+        "Country",
+        "country",
+        1,
+        0,
+        "var",
+        "",
+        0
+      ],
+      [
+        "UserComment",
+        "Comment",
+        "comments",
+        1,
+        0,
+        "var",
+        "",
+        0
+      ],
+      [
+        "ValidID",
+        "Valid",
+        "valid_id",
+        0,
+        1,
+        "int",
+        "",
+        0
+      ]
+    ],
+    "CustomerKey": "login",
+    "CustomerUserSearchSuffix": "*",
+    "Module": "Kernel::System::CustomerUser::DB",
+    "CacheTTL": 86400,
+    "Selections": {},
+    "CustomerID": "customer_id",
+    "Name": "Database Backend",
+    "CustomerUserPostMasterSearchFields": [
+      "email"
+    ],
+    "CustomerUserNameFields": [
+      "title",
+      "first_name",
+      "last_name"
+    ]
+  },
+  "UserCustomerID": "test712259",
+  "CustomerCompanyComment": "test712259",
+  "Source": "CustomerUser",
+  "UserTitle": "",
+  "CompanyConfig": {
+    "CustomerCompanySearchFields": [
+      "customer_id",
+      "name"
+    ],
+    "CustomerCompanyListFields": [
+      "customer_id",
+      "name"
+    ],
+    "Module": "Kernel::System::CustomerCompany::DB",
+    "CustomerCompanyKey": "customer_id",
+    "CustomerCompanySearchSuffix": "*",
+    "CacheTTL": 86400,
+    "CustomerCompanySearchListLimit": 250,
+    "CustomerCompanySearchPrefix": "",
+    "CustomerCompanyValid": "valid_id",
+    "Params": {
+      "Table": "customer_company",
+      "CaseSensitive": 0
+    },
+    "Map": [
+      [
+        "CustomerID",
+        "CustomerID",
+        "customer_id",
+        0,
+        1,
+        "var",
+        "",
+        0
+      ],
+      [
+        "CustomerCompanyName",
+        "Customer",
+        "name",
+        1,
+        1,
+        "var",
+        "",
+        0
+      ],
+      [
+        "CustomerCompanyStreet",
+        "Street",
+        "street",
+        1,
+        0,
+        "var",
+        "",
+        0
+      ],
+      [
+        "CustomerCompanyZIP",
+        "Zip",
+        "zip",
+        1,
+        0,
+        "var",
+        "",
+        0
+      ],
+      [
+        "CustomerCompanyCity",
+        "City",
+        "city",
+        1,
+        0,
+        "var",
+        "",
+        0
+      ],
+      [
+        "CustomerCompanyCountry",
+        "Country",
+        "country",
+        1,
+        0,
+        "var",
+        "",
+        0
+      ],
+      [
+        "CustomerCompanyURL",
+        "URL",
+        "url",
+        1,
+        0,
+        "var",
+        "[% Data.CustomerCompanyURL | html %]",
+        0
+      ],
+      [
+        "CustomerCompanyComment",
+        "Comment",
+        "comments",
+        1,
+        0,
+        "var",
+        "",
+        0
+      ],
+      [
+        "ValidID",
+        "Valid",
+        "valid_id",
+        0,
+        1,
+        "int",
+        "",
+        0
+      ]
+    ],
+    "Name": "Database Backend"
+  },
+  "UserZip": null,
+  "UserLastname": "test669673",
+  "ChangeBy": "1",
+  "CreateTime": "2014-06-07 02:31:31",
+  "UserLogin": "test669673",
+  "UserPhone": null,
+  "CustomerID": "test712259",
+  "CustomerCompanyValidID": "1",
+  "CustomerCompanyZIP": "test712259",
+  "UserCountry": null,
+  "UserPassword": "f8be19af2f25837a31eff9131b0e47a5173290652c04a48b49b86474d48825ee",
+  "ValidID": "1",
+  "UserRefreshTime": "0",
+  "UserEmail": "QA100@t-Online.de",
+  "UserComment": "",
+  "UserID": "test669673",
+  "UserFirstname": "test669673",
+  "CustomerCompanyCountry": "test712259",
+  "UserFax": null,
+  "CreateBy": "1",
+  "ChangeTime": "2014-06-07 02:31:31",
+  "UserShowTickets": "25",
+  "UserStreet": null,
+  "CustomerCompanyURL": "test712259",
+  "CustomerCompanyName": "test712259",
+  "UserMobile": null,
+  "CustomerCompanyStreet": "test712259",
+  "UserCity": null
+}

spec/fixtures/import/otrs/user/capital_email.json

@@ -0,0 +1,135 @@
+{
+  "OutOfOffice": "1",
+  "OutOfOfficeStartMonth": "9",
+  "UserStoredFilterColumns-AgentTicketLockedView": "{}",
+  "UserTicketOverviewSmallPageShown": "35",
+  "UserCreateWorkOrderNextMask": "AgentITSMWorkOrderZoom",
+  "OutOfOfficeEndYear": "2014",
+  "UserDashboardTicketGenericFilter0110-TicketEscalation": "All",
+  "UserDashboardPref0120-TicketNew-Columns": "{\"Columns\":{\"Changed\":0,\"CustomerID\":0,\"CustomerName\":0,\"CustomerUserID\":0,\"DynamicField_CustomerLocation\":0,\"EscalationResponseTime\":0,\"EscalationSolutionTime\":0,\"EscalationTime\":0,\"EscalationUpdateTime\":0,\"Lock\":0,\"Owner\":0,\"PendingTime\":0,\"Priority\":0,\"Responsible\":0,\"SLA\":0,\"State\":0,\"Type\":0,\"Age\":1,\"Title\":1,\"Queue\":1,\"Service\":1,\"TicketNumber\":1},\"Order\":[\"Age\",\"Title\",\"Queue\",\"Service\",\"TicketNumber\"]}",
+  "UserLastUsedZoomViewType": "",
+  "OutOfOfficeStartDay": "10",
+  "UserStoredFilterColumns-AgentTicketStatusView": "{}",
+  "UserTitle": null,
+  "UserLastname": "OTRS",
+  "UserTicketOverviewMediumPageShown": "20",
+  "OutOfOfficeEndDay": "12",
+  "CreateTime": "2014-04-28 10:53:18",
+  "UserTicketOverviewPreviewPageShown": "15",
+  "UserLogin": "root@localhost",
+  "UserFilterColumnsEnabled-AgentTicketEscalationView": "[\"TicketNumber\",\"Age\",\"EscalationTime\",\"EscalationResponseTime\",\"EscalationSolutionTime\",\"EscalationUpdateTime\",\"Title\",\"State\",\"Lock\",\"Queue\",\"Owner\",\"CustomerID\"]",
+  "UserLanguage": "de",
+  "UserDashboardPref0110-TicketEscalation-Columns": "{\"Columns\":{\"Changed\":0,\"CustomerID\":0,\"CustomerUserID\":0,\"EscalationResponseTime\":0,\"EscalationSolutionTime\":0,\"EscalationTime\":0,\"EscalationUpdateTime\":0,\"Lock\":0,\"Owner\":0,\"PendingTime\":0,\"Priority\":0,\"Queue\":0,\"Responsible\":0,\"SLA\":0,\"Service\":0,\"State\":0,\"Type\":0,\"Age\":1,\"Title\":1,\"CustomerName\":1,\"TicketNumber\":1},\"Order\":[\"Age\",\"Title\",\"CustomerName\",\"TicketNumber\"]}",
+  "OutOfOfficeStartYear": "2014",
+  "UserDashboardPref0120-TicketNew-Shown": "10",
+  "UserFullname": "Admin OTRS",
+  "UserLastLoginTimestamp": "2016-08-10 19:37:44",
+  "UserLastLogin": "1470850664",
+  "UserMarkTicketUnseenRedirectURL": "Action=AgentTicketZoom;TicketID=###TicketID####1",
+  "AdminDynamicFieldsOverviewPageShown": "35",
+  "UserChangeOverviewSmallPageShown": "25",
+  "RoleIDs": [],
+  "ValidID": "1",
+  "UserStoredFilterColumns-AgentTicketQueue": "{}",
+  "UserEmail": "ROOT@loCalhosT",
+  "UserRefreshTime": "0",
+  "UserDashboardPref0130-TicketOpen-Shown": "10",
+  "UserTicketOverviewAgentTicketQueue": "Small",
+  "UserID": "1",
+  "UserDashboardTicketGenericColumnFiltersRealKeys0120-TicketNew": "{\"QueueIDs\":[\"1\"]}",
+  "wpt22": "1",
+  "UserMarkTicketSeenRedirectURL": "Action=AgentTicketZoom;TicketID=###TicketID####1",
+  "UserStoredFilterColumns-AgentTicketEscalationView": "{}",
+  "UserDashboardTicketGenericFilter0120-TicketNew": "MyQueues",
+  "UserCreateNextMask": "",
+  "UserFirstname": "Admin",
+  "UserPw": "9faaba2ab242a99bbb6992e9424386375f6757c17e6484ae570f39d9cad9f28ea",
+  "UserDashboardPref0110-TicketEscalation-Shown": "10",
+  "UserFilterColumnsEnabled-AgentTicketQueue": "[\"TicketNumber\",\"Age\",\"Title\",\"State\",\"Lock\",\"DynamicField_CustomerLocation\",\"Queue\",\"Owner\",\"CustomerID\",\"DynamicField_Hostname\"]",
+  "OutOfOfficeEndMonth": "9",
+  "ChangeTime": "2014-04-28 10:53:18",
+  "UserDashboardPref0130-TicketOpen-Columns": "{\"Columns\":{\"Changed\":0,\"CustomerID\":0,\"CustomerUserID\":0,\"EscalationResponseTime\":0,\"EscalationTime\":0,\"EscalationUpdateTime\":0,\"Lock\":0,\"Owner\":0,\"PendingTime\":0,\"Priority\":0,\"Queue\":0,\"Responsible\":0,\"SLA\":0,\"Service\":0,\"State\":0,\"Type\":0,\"Age\":1,\"DynamicField_CustomerLocation\":1,\"Title\":1,\"CustomerName\":1,\"EscalationSolutionTime\":1,\"TicketNumber\":1},\"Order\":[\"Age\",\"DynamicField_CustomerLocation\",\"Title\",\"CustomerName\",\"EscalationSolutionTime\",\"TicketNumber\"]}",
+  "UserTicketOverviewAgentTicketSearch": "Small",
+  "UserTicketOverviewAgentCustomerSearch": "Small",
+  "UserDashboardTicketGenericColumnFilters0120-TicketNew": "{\"Queue\":\"1\"}",
+  "GroupIDs": {
+    "6": [
+      "ro",
+      "move_into",
+      "create",
+      "note",
+      "owner",
+      "priority",
+      "rw"
+    ],
+    "3": [
+      "ro",
+      "move_into",
+      "create",
+      "note",
+      "owner",
+      "priority",
+      "rw"
+    ],
+    "7": [
+      "ro",
+      "move_into",
+      "create",
+      "note",
+      "owner",
+      "priority",
+      "rw"
+    ],
+    "2": [
+      "ro",
+      "move_into",
+      "create",
+      "note",
+      "owner",
+      "priority",
+      "rw"
+    ],
+    "8": [
+      "ro",
+      "move_into",
+      "create",
+      "note",
+      "owner",
+      "priority",
+      "rw"
+    ],
+    "1": [
+      "ro",
+      "move_into",
+      "create",
+      "note",
+      "owner",
+      "priority",
+      "rw"
+    ],
+    "4": [
+      "ro",
+      "move_into",
+      "create",
+      "note",
+      "owner",
+      "priority",
+      "rw"
+    ],
+    "5": [
+      "ro",
+      "move_into",
+      "create",
+      "note",
+      "owner",
+      "priority",
+      "rw"
+    ]
+  },
+  "UserConfigItemOverviewSmallPageShown": "25",
+  "UserAuthBackend": "",
+  "UserTicketOverviewAgentTicketLockedView": "Small",
+  "UserTicketOverviewAgentTicketEscalationView": "Small",
+  "UserTicketOverviewAgentTicketStatusView": "Small",
+  "UserLoginFailed": "0"
+}