Improved merge feature.

app/assets/javascripts/app/controllers/_application_controller.js.coffee

@@ -1,5 +1,5 @@
 class App.Controller extends Spine.Controller
-  
+
   # add @title methode to set title
   title: (name) ->
 #    $('html head title').html( Config.product_name + ' - ' + App.i18n.translateInline(name) )

app/assets/javascripts/app/controllers/_application_controller_table.js.coffee

@@ -14,6 +14,8 @@ class App.ControllerTable extends App.Controller
       overview: ['host', 'user', 'adapter', 'active'],
       model:    App.Channel,
       objects:  data,
+      checkbox: false,
+      radio:    false,
     )
 
     new App.ControllerTable(
@@ -34,6 +36,8 @@ class App.ControllerTable extends App.Controller
       ],
       model:    App.Ticket,
       objects:  tickets,
+      checkbox: false,
+      radio:    false,
     )
 
   ###
@@ -43,6 +47,7 @@ class App.ControllerTable extends App.Controller
     attributes = data.attributes || data.model.configure_attributes || {}
     header     = data.header
 
+    # check if table is empty
     if _.isEmpty(data.objects)
       table = ''
       table = '-none-'
@@ -111,11 +116,8 @@ class App.ControllerTable extends App.Controller
       overview: dataTypesForCols,
       objects:  data.objects,
       checkbox: data.checkbox,
+      radio:    data.radio,
     )
-#    @log 'ttt', $(table).find('span')
-#    $(table).find('span').bind('click', ->
-#      console.log('----------click---------')
-#    )
 
     # convert to jquery object
     table = $(table)

app/assets/javascripts/app/controllers/agent_ticket_merge.js.coffee

@@ -1,10 +1,99 @@
 class App.TicketMerge extends App.ControllerModal
   constructor: ->
     super
-    @render()
+    @fetch()
+
+  fetch: ->
+
+    # merge tickets
+    App.Com.ajax(
+      id:    'ticket_merge_list',
+      type:  'GET',
+      url:   '/api/ticket_merge_list/' + @ticket_id,
+      data:  {
+#        view: @view
+      }
+      processData: true,
+      success: (data, status, xhr) =>
+
+        if data.customer
+          App.Collection.load( type: 'Ticket', data: data.customer.tickets )
+          App.Collection.load( type: 'User', data: data.customer.users )
+
+        if data.recent
+          App.Collection.load( type: 'Ticket', data: data.recent.tickets )
+          App.Collection.load( type: 'User', data: data.recent.users )
+
+        @render( data )
+    )
+
+  render: (data) ->
 
-  render: -> 
     @html App.view('agent_ticket_merge')()
+
+    list = []
+    for t in data.customer.tickets
+      ticketItem = App.Collection.find( 'Ticket', t.id )
+      list.push ticketItem
+    new App.ControllerTable(
+      el:                @el.find('#ticket-merge-customer-tickets'),
+      overview_extended: [
+        { name: 'number',                 link: true },
+        { name: 'title',                  link: true },
+#        { name: 'customer',               class: 'user-data', data: { id: true } },
+        { name: 'ticket_state',           translate: true },
+#        { name: 'ticket_priority',        translate: true },
+        { name: 'group' },
+#        { name: 'owner',                  class: 'user-data', data: { id: true } },
+        { name: 'created_at',             callback: @humanTime },
+#        { name: 'last_contact',           callback: @frontendTime },
+#        { name: 'last_contact_agent',     callback: @frontendTime },
+#        { name: 'last_contact_customer',  callback: @frontendTime },
+#        { name: 'first_response',         callback: @frontendTime },
+#        { name: 'close_time',             callback: @frontendTime },
+      ],
+      model:    App.Ticket,
+      objects:  list,
+      radio:    true,
+    )
+
+    list = []
+    for t in data.recent.tickets
+      ticketItem = App.Collection.find( 'Ticket', t.id )
+      list.push ticketItem
+    new App.ControllerTable(
+      el:                @el.find('#ticket-merge-recent-tickets'),
+      overview_extended: [
+        { name: 'number',                 link: true },
+        { name: 'title',                  link: true },
+#        { name: 'customer',               class: 'user-data', data: { id: true } },
+        { name: 'ticket_state',           translate: true },
+#        { name: 'ticket_priority',        translate: true },
+        { name: 'group' },
+#        { name: 'owner',                  class: 'user-data', data: { id: true } },
+        { name: 'created_at',             callback: @humanTime },
+#        { name: 'last_contact',           callback: @frontendTime },
+#        { name: 'last_contact_agent',     callback: @frontendTime },
+#        { name: 'last_contact_customer',  callback: @frontendTime },
+#        { name: 'first_response',         callback: @frontendTime },
+#        { name: 'close_time',             callback: @frontendTime },
+      ],
+      model:    App.Ticket,
+      objects:  list,
+      radio:    true,
+    )
+
+    @el.delegate('[name="master_ticket_number"]', 'focus', (e) ->
+      $(e.target).parents().find('[name="radio"]').attr( 'checked', false )
+    )
+
+    @el.delegate('[name="radio"]', 'click', (e) ->
+        if $(e.target).attr('checked')
+          ticket_id = $(e.target).val()
+          ticket    = App.Collection.find( 'Ticket', ticket_id )
+          $(e.target).parents().find('[name="master_ticket_number"]').val( ticket.number )
+      )
+
     @modalShow()
 
   submit: (e) =>

app/assets/javascripts/app/views/agent_ticket_merge.jst.eco

@@ -4,19 +4,14 @@
   <h3><%- @T( 'Merge' ) %></h3>
 </div>
 <div class="modal-body">
-  <div class="table_history"></div>
   <h4><%- @T( 'Merge to Ticket#' ) %></h4>
   <input type="text" name="master_ticket_number" value=""/>
-  
+  <hr>
   <h4><%- @T( 'Recent Customer Tickets' ) %></h4>
   <div id="ticket-merge-customer-tickets"></div>
-<!--
-  <ul>
-    <li>Ticket#</li>
-    <li>Recent Views Tickets</li>
-    <li>Recent Customer Tickets</li>
-  </ul>
--->
+  <hr>
+  <h4><%- @T( 'Recent Views Tickets' ) %></h4>
+  <div id="ticket-merge-recent-tickets"></div>
 </div>
 <div class="modal-footer">
   <button type="submit" class="btn btn-primary"><%- @T( 'Submit' ) %></button>

app/assets/javascripts/app/views/generic/table.jst.eco

@@ -4,6 +4,9 @@
     <% if @checkbox: %>
       <th style="width: 10px"><input type="checkbox" value="" name="bulk_all"/></th>
     <% end %>
+    <% if @radio: %>
+      <th style="width: 10px"></th>
+    <% end %>
 <% for row in @header: %>
       <th <% if row.style: %>style="<%= row.style %>"<% end %>><%- @T( row.display ) %></th>
 <% end %>
@@ -18,9 +21,10 @@
   <% position++ %>
   <tr class="item <% if object.active is false: %>not-active<% end %>" data-id="<%= object.id %>" data-position="<%= position %>" >
     <% if @checkbox: %>
-    <td>
-      <input type="checkbox" value="<%= object.id %>" name="bulk"/>
-    </td>
+    <td><input type="checkbox" value="<%= object.id %>" name="bulk"/></td>
+    <% end %>
+    <% if @radio: %>
+    <td><input type="radio" value="<%= object.id %>" name="radio"/></td>
     <% end %>
     <% for row in @overview: %>
       <% displayName = @P( object[row.name], row ) %>

app/controllers/recent_viewed_controller.rb

@@ -17,7 +17,7 @@ curl http://localhost/api/recent_viewed.json -v -u #{login}:#{password} -H "Cont
 =end
 
   def recent_viewed
-    recent_viewed = History.recent_viewed_fulldata(current_user)
+    recent_viewed = History.recent_viewed_fulldata( current_user, 10 )
 
     # return result
     render :json => recent_viewed

app/controllers/tickets_controller.rb

@@ -185,6 +185,45 @@ class TicketsController < ApplicationController
     }
   end
 
+  # GET /ticket_merge_list/1
+  def ticket_merge_list
+
+    # get closed/open states
+    ticket_states   = Ticket::State.where(
+      :ticket_state_type_id => Ticket::StateType.where( :name => ['new','open', 'pending reminder', 'pending action', 'closed'] )
+    )
+    ticket = Ticket.find( params[:ticket_id] )
+    ticket_list = Ticket.where( :customer_id => ticket.customer_id, :ticket_state_id => ticket_states ).limit(6)
+
+    # get related users
+    users = {}
+    tickets = []
+    ticket_list.each {|ticket|
+      data = Ticket.full_data(ticket.id)
+      tickets.push data
+      if !users[ data['owner_id'] ]
+        users[ data['owner_id'] ] = User.user_data_full( data['owner_id'] )
+      end
+      if !users[ data['customer_id'] ]
+        users[ data['customer_id'] ] = User.user_data_full( data['customer_id'] )
+      end
+      if !users[ data['created_by_id'] ]
+        users[ data['created_by_id'] ] = User.user_data_full( data['created_by_id'] )
+      end
+    }
+
+    recent_viewed = History.recent_viewed_fulldata( current_user, 6 )
+
+    # return result
+    render :json => {
+      :customer => {
+        :tickets       => tickets,
+        :users         => users,
+      },
+      :recent => recent_viewed
+    }
+  end
+
   # GET /ticket_merge/1/1
   def ticket_merge
 

app/models/history.rb

@@ -188,14 +188,14 @@ class History < ActiveRecord::Base
     }
   end
 
-  def self.recent_viewed(user)
+  def self.recent_viewed( user, limit = 10 )
 #    g = Group.where( :active => true ).joins(:users).where( 'users.id' => user.id )
     stream = History.select("distinct(o_id), created_by_id, history_type_id, history_object_id, created_at").
       where( :history_object_id => History::Object.where( :name => 'Ticket').first.id ).
       where( :history_type_id => History::Type.where( :name => ['viewed'] ) ).
       where( :created_by_id => user.id ).
       order('created_at DESC, id ASC').
-      limit(10)
+      limit(limit)
     datas = []
     stream.each do |item|
       data = item.attributes
@@ -209,8 +209,8 @@ class History < ActiveRecord::Base
     return datas
   end
   
-  def self.recent_viewed_fulldata(user)
-    recent_viewed = History.recent_viewed(user)
+  def self.recent_viewed_fulldata( user, limit )
+    recent_viewed = History.recent_viewed( user, limit )
 
     # get related users
     users = {}

config/routes/ticket.rb

@@ -10,6 +10,7 @@ module ExtraRoutes
     map.match '/api/ticket_full/:id',                               :to => 'tickets#ticket_full',       :via => :get
     map.match '/api/ticket_history/:id',                            :to => 'tickets#ticket_history',    :via => :get
     map.match '/api/ticket_customer',                               :to => 'tickets#ticket_customer',   :via => :get
+    map.match '/api/ticket_merge_list/:ticket_id',                  :to => 'tickets#ticket_merge_list', :via => :get
     map.match '/api/ticket_merge/:slave_ticket_id/:master_ticket_number', :to => 'tickets#ticket_merge'
 
     # ticket overviews