# SLAs Management

New SLA

### Filters

Where Organization equals to Deutsche Bank.
Where Priority is high.

### Repsonse Times

00:30 hours First Response Time
02:00 hours Update Time
48:00 hours Solution Time

### Business Hours in European Central Time

Mo-Tu 7am - 5pm, Fr 7am - 1pm
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### Filters

Where Organization equals to Deutsche Bank.
Where Priority is high.

### Repsonse Times

00:30 hours First Response Time
01:00 hours Update Time

### Business Hours in European Central Time

Mo-Fr 8 Uhr - 18 Uhr
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Edit