<small class="task-subline">
  <%- @C('ticket_hook') %> <span class="ticket-number"><%- @ticket.number %></span> - <%- @T('created') %> <%- @humanTime(@ticket.created_at) %> <% if !@isCustomer && @ticket.escalation_time: %> - <%- @T('escalation') %> <%- @humanTime(@ticket.escalation_time, true) %><% end %>
</small>