Ticket::State.create_if_not_exists(
  id: 1,
  name: 'new',
  state_type_id: Ticket::StateType.find_by(name: 'new').id,
  default_create: true,
)
Ticket::State.create_if_not_exists(
  id: 2,
  name: 'open',
  state_type_id: Ticket::StateType.find_by(name: 'open').id,
  default_follow_up: true,
)
Ticket::State.create_if_not_exists(
  id: 3,
  name: 'pending reminder',
  state_type_id: Ticket::StateType.find_by(name: 'pending reminder').id,
  ignore_escalation: true,
)
Ticket::State.create_if_not_exists(
  id: 4,
  name: 'closed',
  state_type_id: Ticket::StateType.find_by(name: 'closed').id,
  ignore_escalation: true,
)
Ticket::State.create_if_not_exists(
  id: 5,
  name: 'merged',
  state_type_id: Ticket::StateType.find_by(name: 'merged').id,
  ignore_escalation: true,
)
Ticket::State.create_if_not_exists(
  id: 6,
  name: 'removed',
  state_type_id: Ticket::StateType.find_by(name: 'removed').id,
  active: false,
  ignore_escalation: true,
)
Ticket::State.create_if_not_exists(
  id: 7,
  name: 'pending close',
  state_type_id: Ticket::StateType.find_by(name: 'pending action').id,
  next_state_id: Ticket::State.by_category(:closed).first.id,
  ignore_escalation: true,
)
