support.yml 3.4 KB

123456789101112131415161718192021222324252627282930313233343536373839404142434445464748495051525354555657585960616263646566676869707172737475767778798081828384858687888990919293949596979899100101102103104105106107108109110111112113114115116117118119120
  1. name: 🛎️ Support Request
  2. description: Tell us about something you can't quite figure out in Sentry.
  3. body:
  4. - type: markdown
  5. attributes:
  6. value: |-
  7. ## Private Info?
  8. Use our [private support channel](https://sentry.zendesk.com/hc/en-us/requests/new).
  9. validations:
  10. required: false
  11. - type: markdown
  12. attributes:
  13. value: |-
  14. ## Public Support Request
  15. validations:
  16. required: false
  17. - type: dropdown
  18. id: environment
  19. attributes:
  20. label: Environment
  21. description: Where are you using our software?
  22. options:
  23. - SaaS (https://sentry.io/)
  24. - self-hosted (https://develop.sentry.dev/self-hosted/)
  25. validations:
  26. required: true
  27. - type: textarea
  28. id: goal
  29. attributes:
  30. label: What are you trying to accomplish?
  31. validations:
  32. required: true
  33. - type: textarea
  34. id: frustration
  35. attributes:
  36. label: How are you getting stuck?
  37. validations:
  38. required: true
  39. - type: dropdown
  40. id: product-area
  41. attributes:
  42. label: Where in the product are you?
  43. options:
  44. # begin product areas - autogenerated by bin/react-to-product-owners-yml-changes.py
  45. - 'Unknown'
  46. - 'Sign In'
  47. - 'Issues'
  48. - 'Issues - Source Maps'
  49. - 'Issues - Suggested Fix'
  50. - 'Projects - Project Creation'
  51. - 'Projects - Project Details'
  52. - 'Performance'
  53. - 'Performance - Queries'
  54. - 'Product Area: Performance - Interactions'
  55. - 'Product Area: Performance - Web Vitals'
  56. - 'Profiling'
  57. - 'DDM'
  58. - 'Replays'
  59. - 'Crons'
  60. - 'Alerts'
  61. - 'Discover'
  62. - 'Dashboards'
  63. - 'Releases'
  64. - 'User Feedback'
  65. - 'Bug Report'
  66. - 'Stats'
  67. - 'Settings'
  68. - 'Settings - General'
  69. - 'Settings - Projects'
  70. - 'Settings - Teams'
  71. - 'Settings - Members'
  72. - 'Settings - Security & Privacy'
  73. - 'Settings - Auth'
  74. - 'Settings - Relay'
  75. - 'Settings - Repositories'
  76. - 'Settings - Integrations'
  77. - 'Settings - Developer Settings'
  78. - 'Settings - Spend Allocation'
  79. - 'Settings - Spike Protection'
  80. - 'Settings - Subscription'
  81. - 'Help'
  82. - "What's New"
  83. - 'Footer'
  84. - 'APIs'
  85. - 'Org Relocation'
  86. - 'Other'
  87. # end product areas
  88. validations:
  89. required: true
  90. - type: input
  91. id: link
  92. attributes:
  93. label: Link
  94. placeholder: https://sentry.io/organizations/{ORG_SLUG}/...
  95. description: If on SaaS, where exactly did you find the bug? **Note:** This will divulge your org slug publicly.
  96. validations:
  97. required: false
  98. - type: input
  99. id: DSN
  100. attributes:
  101. label: DSN
  102. placeholder: https://{tag}@o{ORG_ID}.ingest.sentry.io/{PROJECT_ID}
  103. description: If on SaaS, what is your DSN? This is an easy way to give us your org ID (non-PII).
  104. validations:
  105. required: false
  106. - type: input
  107. id: version
  108. attributes:
  109. label: Version
  110. placeholder: 21.7.0 ← should look like this (check the footer)
  111. description: If on self-hosted, what version are you running?
  112. validations:
  113. required: false
  114. - type: markdown
  115. attributes:
  116. value: |-
  117. ## Thanks 🙏
  118. Check our [triage docs](https://open.sentry.io/triage/) for what to expect next.
  119. validations:
  120. required: false